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FAQs

SYNC Unit

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A warning indicator light is on in my vehicle; can SYNC tell me what it means?

The SYNC Vehicle Health Report service provides you with specific information about certain active warning indicator lights in your vehicle. You can also consult your printed Owner's Guide for information about warning indicators. For more information about the SYNC Vehicle...
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Run a Report
SYNC Unit
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Can I run a Vehicle Health Report on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes, the Vehicle Health Report feature is set ON in your vehicle at the factory, so you should be able to run a report the same day you activate the service on syncmyride.com. For more information about activating the service and running a report, view...
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Do I need to specially configure my car's sound system to work with SYNC?

No. SYNC and your vehicle’s cabin have been specifically tuned by professional acoustic engineers for optimum performance and sound reproduction. The audio playback environment inside a SYNC-equipped vehicle just may be the best you’ll ever experience!
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About SYNC
Ford vehicles
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Help for Update and Customize SYNC

Available Downloads Applications and updates you choose for downloading are listed on this page. SYNC Updates SYNC is updateable, so there may be another compatible version listed under SYNC Updates. Available to enhance your SYNC SYNC is customizab...
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Dealership
Download SYNC updates
Install SYNC updates
SYNC Unit
Upgrade SYNC
USB drive
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How do I use the SYNC Status Checker?

The SYNC Status Checker is a small piece of software that records the present version of SYNC installed in your vehicle. Once you choose to download the SYNC Status Checker onto your USB storage drive, plug it into SYNC’s USB port, and SY...
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Download SYNC updates
Install SYNC updates
SYNC Unit
Syncmyride.com
Update SYNC
Upgrade SYNC
USB
USB drive
USB port
VIN
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How does SYNC send my vehicle's information to Ford Motor Company?

SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company.
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Pairing
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If SYNC comes out with a newer model, can I update without buying a new car?

SYNC is designed to be updateable. Updates can be downloaded onto a USB storage drive and then installed in your SYNC system via your vehicle’s USB port. System upgrades will be available through your Ford, Mercury and Lincoln dealership. More details on updates will be announced as they be...
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Dealership
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Ford Motor Company
Ford vehicles
Install SYNC updates
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Microsoft Auto
SYNC Unit
Update SYNC
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USB
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Should I perform a Master Reset of SYNC?

Performing a Master Reset* of SYNC is not usually required. One way to determine if you should perform a Master Reset is: If you are able to play the media that is contained on your iPod by playing it through another method, such as disconnecting the iPod from SYNC and successfully pl...
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Sometimes, when I connect my iPod it doesn’t communicate properly with SYNC. How do I fix it?

When connecting an iPod to SYNC, or resuming play after you turn the vehicle off and back on, the iPod may not communicate properly with SYNC. Resetting the iPod and making sure the device is fully charged may allow the device to reconnect. If the problem persists, it is possible that there...
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What are the differences between a dealer-installed SYNC kit and a factory-installed SYNC unit?

In an effort to make SYNC available to more Ford, Lincoln and Mercury owners, a dealer-installed SYNC kit is available for select Ford, Lincoln and Mercury vehicles. This SYNC kit provides the same functionality and features as the factory-installed SYNC unit. However, the microphone and co...
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What file formats will SYNC play?

SYNC will recognize and play MP3, WMA, AAC and WAV files. For additional information, view Media Players We've Tested So Far.
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SYNC technology
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What is SYNC?

SYNC is an award-winning communications and entertainment system that keeps you connected while you're on the road. With SYNC you can make phone calls and play music, hands-free. SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. Vehicle Health Re...
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Ford Motor Company
Ford vehicles
Lincoln vehicles
Mercury vehicles
Microsoft
Microsoft Auto
Steering wheel controls
SYNC functions
SYNC technology
SYNC Unit
Voice prompts
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What is the SYNC Status Checker?

When you run the SYNC Status Checker, it records the version of SYNC currently installed in your vehicle so we can deliver the updates and applications specific to your SYNC unit. To get started, download the SYNC Status Checker.
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Download SYNC updates
Install SYNC updates
SYNC Unit
Syncmyride.com
Update SYNC
Upgrade SYNC
USB
USB drive
USB port
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What kind of technology does SYNC use?

SYNC uses the Microsoft Auto computing platform and Ford Motor Company proprietary software to create a spectacular speech recognition capability. This system, available exclusively as an option on a range of Ford, Lincoln and Mercury vehicles, is the most sophisticated hands-free interface availabl...
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Hands-free
Lincoln vehicles
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Microsoft
Microsoft Auto
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SYNC Unit
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Where can I go for more information on a dealer-installed SYNC kit?

For more information on a dealer-installed SYNC kit please visit the following Ford, Lincoln or Mercury Vehicles Accessories websites: www.Fordaccessories.com w...
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Which Generation of iPod do I have?

It’s easy to determine which generation of iPod you have by its features: - Scrolling device: scroll, touch or click wheel - Hard drive capacity, sometimes appears on the front or back of the device - Color or monochrome screen, or no screen - The type and placement of the dock...
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iPod
Media Player
SYNC Unit
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Why can't my vehicle be validated?

We were unable to validate that a SYNC unit is in your vehicle. Please try again so we can alert you to SYNC updates and applications. In order to verify the version of SYNC that is installed in your vehicle, please download the SYNC Status Checker....
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Download SYNC updates
Install SYNC updates
SYNC Unit
Update SYNC
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Why is it important to confirm my installation?

By confirming each successful installation, you’ll help us accurately maintain your SYNC Download and Installation History. This will enable us to keep you informed of pertinent enhancements and updates as they become available. In short, knowing how your SYNC unit is configured will help us do a be...
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Download SYNC updates
Install SYNC updates
SYNC Unit
Update SYNC
USB
USB drive
USB port
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Will SYNC work in hot or cold conditions?

SYNC has been tested to work in temperatures ranging from -40 degrees Fahrenheit to 167 degrees Fahrenheit. Media and Mobile devices however have their own temperature tolerance range. Please check with your device's manufacturer for approved temperature ranges if you are experiencing limit...
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