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FAQs

VIN

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Help for Create a SYNC Account

Vehicle Information Please review and confirm the current vehicle information we have on file for you. If your VIN is not accurate, please click on "Re-enter your VIN" and enter it again. Log In Information All of this information is required unless indicated as option...
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SYNC owners
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Help for Downloads Widget (confirmed)

How do I change my vehicle? Change If you have more than one SYNC-equipped vehicle and you have registered and saved the vehicle information in your SYNC account, you may view information for those other vehicles by clicking Change. What is my SYNC Version? ...
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Download SYNC updates
Install SYNC updates
Update SYNC
Upgrade SYNC
USB drive
USB port
Vehicles
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Help for Downloads Widget (unconfirmed)

How do I change my vehicle? Change If you have more than one SYNC-equipped vehicle and you have registered and saved the vehicle information in your SYNC account, you may view information for those other vehicles by clicking Change. Why is my action required? ...
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Download SYNC updates
Install SYNC updates
Upgrade SYNC
Vehicles
VIN
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Help for Intercept IOP

If you entered a VIN and were directed to this page, we were unable to identify your vehicle based on the information you provided. To view a comprehensive list of SYNC-compatible mobile phones, please select your country and vehicle from the options here, then click GO.
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Help for Missing Vehicle Information

Select a mobile phone Based upon your chosen vehicle you now need to choose the mobile phone you will be using with your SYNC. Select a mobile phone from your account If you have already chosen one or more mobile phones in your SYNC owner account profile, they are disp...
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How do I add a vehicle to my account?

Once you have logged in to your account, located on the left will appear the Vehicles in your account. Click the + Add button. You will be asked if you wish to either add a mobile phone number to your current vehicle or if you wish to add another vehicle with the same mobile pho...
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How do I use my SYNC Account page?

Your SYNC Account enables you to add and change vehicle and device information so that applications, updates and step-by-step instructions can be customized to your vehicle and devices. By reporting successful installations, you can keep your version of SYNC up-to-date. Click on the...
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Download SYNC updates
Install SYNC updates
Mobile Phone
Primary phone
Registration
Upgrade SYNC
Vehicles
VIN
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How do I use the SYNC Status Checker?

The SYNC Status Checker is a small piece of software that records the present version of SYNC installed in your vehicle. Once you choose to download the SYNC Status Checker onto your USB storage drive, plug it into SYNC’s USB port, and SY...
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Download SYNC updates
Install SYNC updates
SYNC Unit
Syncmyride.com
Update SYNC
Upgrade SYNC
USB
USB drive
USB port
VIN
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How do I view phones for other vehicles?

To view phones for another vehicle, log in to your account. In the first section, to the right of the Vehicles section, click Change Vehicle to view another SYNC-equipped vehicle in your account or click + Add Vehicle to add another SYNC-equipped vehicle to your account. After you have selected anot...
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Mobile Phone
Syncmyride.com
Vehicles
VIN
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What information about my vehicle does the SYNC Vehicle Health Report service collect?

When you run a Vehicle Health Report, SYNC collects the following information about your vehicle: Your vehicle's VIN (Vehicle Identification Number). Your vehicle's current mileage. Information about the status of your vehicle's warning indicators. Certain dia...
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What is a guest?

Guests can have limited access to the Owner Resources areas of the website without creating a SYNC Account. Guests may login with a valid VIN. For customized instructions and full access to the Owner Resources sections we encourage guests to register.
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SYNC owners
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VIN
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Where can I find my VIN?

The VIN is located on your vehicle 1. On the dash next to the windshield on the driver’s side. 2. On the driver-side door post. Your VIN is also listed in your vehicle documentation (registration, title, lease or promissory note). ...
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Why can't my vehicle be validated?

We were unable to validate that a SYNC unit is in your vehicle. Please try again so we can alert you to SYNC updates and applications. In order to verify the version of SYNC that is installed in your vehicle, please download the SYNC Status Checker....
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Download SYNC updates
Install SYNC updates
SYNC Unit
Update SYNC
VIN
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Why did I have to register my VIN on the website?

Registering your VIN on the syncmyride.com website tells us about your unique vehicle. This helps us provide information specific to your combination of radio unit, steering wheel controls, mobile phones and media player so you can get the most out of your SYNC system. Registering on the site also e...
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Registration
Syncmyride.com
VIN
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