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Help for Update and Customize SYNC

Available Downloads Applications and updates you choose for downloading are listed on this page. SYNC Updates SYNC is updateable, so there may be another compatible version listed under SYNC Updates. Available to enhance your SYNC SYNC is customizab...
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How accurate is my Vehicle Health Report?

Vehicle Health Report provides certain point-in-time status, at the time that each health report is initiated, for vehicle electronic systems that have self-monitoring capability. Other system's status may be reported based on Ford or Lincoln Mercury dealership repair records; however, not...
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I need to upgrade to get 911 Assist; how much does it cost to upgrade?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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If SYNC comes out with a newer model, can I update without buying a new car?

SYNC is designed to be updateable. Updates can be downloaded onto a USB storage drive and then installed in your SYNC system via your vehicle’s USB port. System upgrades will be available through your Ford, Mercury and Lincoln dealership. More details on updates will be announced as they be...
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My SYNC doesn't have 911 Assist; can I upgrade SYNC to include 911 Assist?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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What are the differences between a dealer-installed SYNC kit and a factory-installed SYNC unit?

In an effort to make SYNC available to more Ford, Lincoln and Mercury owners, a dealer-installed SYNC kit is available for select Ford, Lincoln and Mercury vehicles. This SYNC kit provides the same functionality and features as the factory-installed SYNC unit. However, the microphone and co...
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Where can I go for more information on a dealer-installed SYNC kit?

For more information on a dealer-installed SYNC kit please visit the following Ford, Lincoln or Mercury Vehicles Accessories websites: www.Fordaccessories.com w...
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Why do I need Vehicle Health Report; doesn't my dealership notify me about required maintenance?

Your dealership may still notify you regarding vehicle maintenance. Vehicle Health Report is a Driver Service that provides you with additional information about the status of certain vehicle warning indicators, maintenance information and any open recalls.
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