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FAQs

Dealer Installation

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Can I download the SYNC Vehicle Health Report service at syncmyride.com?

No. SYNC Vehicle Health Report is factory-installed in select 2009, 2010 and 2011 model vehicles in the United States. However, owners of all 2009 and 2008 SYNC-equipped vehicles (except Mustang) may upgrade their SYNC to include 911 Assist and Vehicle Health Report. For details, view...
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How do I get the SYNC Vehicle Health Report Service?

All SYNC-equipped Ford, Lincoln and Mercury 2011 and 2010 vehicles come with the SYNC Vehicle Health Report service available for activation in the United States only. All 2009 and 2008 SYNC-equipped vehicles (except Mustang) can be upgraded to include this feature in the United States only. ...
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How do I schedule an appointment with my dealer to upgrade my SYNC to include 911 Assist?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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I need to upgrade to get 911 Assist; how much does it cost to upgrade?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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I need to upgrade to get the Vehicle Health Report service; how much does it cost to upgrade?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include the SYNC Vehicle Health Report service. The upgrade—available now—is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may var...
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My SYNC doesn't have 911 Assist; can I upgrade SYNC to include 911 Assist?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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My SYNC doesn't have Vehicle Health Report; can I upgrade SYNC to include Vehicle Health Report?

Most likely, yes. All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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What's the benefit of selecting a preferred dealership when I activate Vehicle Health Report at syncmyride.com?

Selecting a preferred dealership online allows SYNC to retrieve vehicle and maintenance information from your preferred dealer when you run a Vehicle Health Report. SYNC also retrieves vehicle information directly from your vehicle. Information from your preferred dealer is combine...
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When is 911 Assist available?

Select 2009 and 2010 model Ford, Lincoln and Mercury SYNC-equipped vehicles come with the 911 Assist service available for activation, in the United States and Canada only. However, all SYNC-equipped vehicles (except 2009 Mustangs) can now be upgraded to include this feature, in the United States an...
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Which Ford, Lincoln and Mercury vehicles have 911 Assist?

911 Assist is available on most SYNC-equipped 2011, 2010, and 2009 Ford, Lincoln and Mercury vehicles. Introduction timing and capabilities of 911 Assist varies by vehicle. Please consult your authorized dealershipship regarding availability. All SYNC-equipped vehicles (except Must...
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Which Ford, Lincoln and Mercury vehicles in the United States* have the SYNC Vehicle Health Report service?

The SYNC Vehicle Health Report service is available on all SYNC-equipped Ford, Lincoln and Mercury 2011 and 2010 vehicles in the United States only. Introduction timing of SYNC Vehicle Health Report on SYNC-equipped 2009 vehicles in the United States varies by vehicle. Please consult your authorize...
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Which vehicles have the SYNC Vehicle Health Report service and 911 Assist?

All 2011 and 2010, and select 2009 SYNC-equipped vehicles in the United States only come with the Vehicle Health Report service available for activation. All 2011 and 2010, and select 2009 SYNC-equipped vehicles in the United States and Canada only come with 911 Assist. All 2008 and 2009 SYNC-equip...
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Why do I need Vehicle Health Report; doesn't my dealership notify me about required maintenance?

Your dealership may still notify you regarding vehicle maintenance. Vehicle Health Report is a Driver Service that provides you with additional information about the status of certain vehicle warning indicators, maintenance information and any open recalls.
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