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FAQs

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Can I get Send to SYNC on my Fiesta?

Yes. Send to SYNC, a feature of the Traffic, Directions and Information service, is available for Fiesta. For more information, view What is Send to SYNC? To learn more about which vehicles have SYNC, and 911 Assist, Vehicle...
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Can I use the symbols on my Fiesta radio to access my voice mail?

Although the number keypad on the Fiesta radio resembles a telephone keypad, the pound or number (#) and the star (*) symbols do not make the same tones required to access voice mail.
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Ford vehicles
Radio controls
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Help for Downloads Widget (confirmed)

How do I change my vehicle? Change If you have more than one SYNC-equipped vehicle and you have registered and saved the vehicle information in your SYNC account, you may view information for those other vehicles by clicking Change. What is my SYNC Version? ...
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Download SYNC updates
Install SYNC updates
Update SYNC
Upgrade SYNC
USB drive
USB port
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Help for Downloads Widget (unconfirmed)

How do I change my vehicle? Change If you have more than one SYNC-equipped vehicle and you have registered and saved the vehicle information in your SYNC account, you may view information for those other vehicles by clicking Change. Why is my action required? ...
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Download SYNC updates
Install SYNC updates
Upgrade SYNC
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VIN
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How do I add a vehicle to my account?

Once you have logged in to your account, located on the left will appear the Vehicles in your account. Click the + Add button. You will be asked if you wish to either add a mobile phone number to your current vehicle or if you wish to add another vehicle with the same mobile pho...
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How do I use my SYNC Account page?

Your SYNC Account enables you to add and change vehicle and device information so that applications, updates and step-by-step instructions can be customized to your vehicle and devices. By reporting successful installations, you can keep your version of SYNC up-to-date. Click on the...
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Download SYNC updates
Install SYNC updates
Mobile Phone
Primary phone
Registration
Upgrade SYNC
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VIN
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How do I view phones for other vehicles?

To view phones for another vehicle, log in to your account. In the first section, to the right of the Vehicles section, click Change Vehicle to view another SYNC-equipped vehicle in your account or click + Add Vehicle to add another SYNC-equipped vehicle to your account. After you have selected anot...
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Mobile Phone
Syncmyride.com
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How much does SYNC cost?

SYNC will be widely available on Ford and Mercury vehicles and standard on Lincoln vehicles. In most cases, SYNC will be included as standard equipment on high-series models from Ford and Mercury — the Ford Edge Limited or Ford Focus SES, for example. On models where SYNC is optional, it will...
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My SYNC doesn't have Vehicle Health Report; can I upgrade SYNC to include Vehicle Health Report?

Most likely, yes. All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...
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What does primary vehicle mean?

Primary Vehicle is the default vehicle listed in your SYNC Account page. For owners of more than one SYNC-equipped vehicle, please choose one as your primary. To change primary vehicles, click the Make this my primary vehicle link. By default, the first vehicle you add will be...
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When is 911 Assist available?

Select 2009 and 2010 model Ford, Lincoln and Mercury SYNC-equipped vehicles come with the 911 Assist service available for activation, in the United States and Canada only. However, all SYNC-equipped vehicles (except 2009 Mustangs) can now be upgraded to include this feature, in the United States an...
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Where can I find my VIN?

The VIN is located on your vehicle 1. On the dash next to the windshield on the driver’s side. 2. On the driver-side door post. Your VIN is also listed in your vehicle documentation (registration, title, lease or promissory note). ...
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Where is the SYNC Voice button on my Fiesta?

The SYNC VOICE button on the Fiesta is located on the turn signal lever—on the left side of the steering wheel.
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Steering wheel controls
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Which Ford, Lincoln and Mercury vehicles have 911 Assist?

911 Assist is available on most SYNC-equipped 2011, 2010, and 2009 Ford, Lincoln and Mercury vehicles. Introduction timing and capabilities of 911 Assist varies by vehicle. Please consult your authorized dealershipship regarding availability. All SYNC-equipped vehicles (except Must...
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Which Ford, Lincoln and Mercury vehicles in the United States* have the SYNC Vehicle Health Report service?

The SYNC Vehicle Health Report service is available on all SYNC-equipped Ford, Lincoln and Mercury 2011 and 2010 vehicles in the United States only. Introduction timing of SYNC Vehicle Health Report on SYNC-equipped 2009 vehicles in the United States varies by vehicle. Please consult your authorize...
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Upgrade
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Which vehicles will SYNC be available on, and when?

SYNC will debut in Fall 2007* on the following 2008-model Ford, Lincoln and Mercury models: Edge, Explorer, Focus, Fusion, Taurus, Taurus X, Milan, MKX, MKZ, Mountaineer, Sable and Sport-Trac. Additional SYNC-equipped vehicles will be rolled out as quickly as possible. * Dates subject to ch...
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