FAQs

Updating SYNC
Keep your SYNC system up to date so you can get the most out of this exciting technology. Just follow this simple, three-step process.

Prepare USB Drive
Your first task is to locate a portable USB data storage device (we refer to it as a USB drive) on which the files will be downloaded. A USB drive will work with just about any computer. Although they can have a variety of shapes, most USB drives look very much like this example:


A USB drive with small storage capacity (less than I Gigabyte) will be more than adequate for your SYNC download needs. We strongly encourage you to use a separate USB drive for each of your SYNC-equipped vehicles. This enables us to help you keep a current and accurate download and installation history for each of your vehicles equipped with SYNC.

Download files
After you've inserted your USB drive in the computer’s USB port, the screen will ask you to confirm which USB drive you want to use for the download procedure. Click on the name of the USB drive you want to use. On-screen prompts will assist you throughout the download process.

Install files
Once the files are downloaded onto your USB drive, safely remove the drive from your computer and take that USB drive to your vehicle. That's where you’ll plug the USB drive into the vehicle’s SYNC USB port and the actual installation process will begin.

We strongly recommend that you take a minute to print out the complete instructions now so that you can take them with you to your vehicle as a handy reference guide. The instructions are at How To Install Updates and Applications on SYNC.

Cancel
Cancel will stop the downloading procedure.

Next
Next takes you to the next step in the procedure.