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FAQs

Make a call

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Are voice commands the only way to operate my mobile phone and portable music player?

No. SYNC also gives you the option to operate your phone and music player via simple controls on the steering wheel and radio unit.
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Hands-free
Make a call
Media Player
Mobile Phone
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice prompts
Voice recognition
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Can I use my iPhone for phone calls while I’m listening to music through it at the same time?

If you answer or make a phone call while you are listening to music, SYNC will automatically pause the media until the call has been completed. Always pair your iPhone with SYNC BEFORE playing media and do not use the media player controls while you’re in a phone call to avoid simultaneous phone and...
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iPod
Make a call
Pairing
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How can I enter a phone number when there are only six numbers on my radio?

If your radio has only six digits, you may dial a number by voice. You may also choose a number from your contact list or call history if you have downloaded your mobile phonebook. View How to download your mobile phonebook to SYNC....
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Call history
Contact list
Make a call
Mobile phonebook
Radio controls
Voice commands
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How do I answer a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and someone calls it, SYNC will sound the incoming call tone. To answer the call, press the Phone button. To ignore or reject the call, either do nothing or press and hold the Phone button.
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Bluetooth
Connecting
Hands-free
Make a call
SYNC functions
Voice commands
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How do I cancel a call once SYNC has started dialing?

To cancel a call, simply press and hold the PHONE button on either your steering wheel or radio. For additional information, view How to make a hands-free call.
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Hands-free
Make a call
Mobile Phone
SYNC controls
SYNC functions
Voice commands
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How do I end a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and answered a call, you can end that call by pressing and holding your Phone button.
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Hands-free
Make a call
Pairing
Radio controls
Voice commands
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How do I pair my phone?

Please select your type of radio and steering wheel before you print or download personalized instructions for How to pair your phone to SYNC
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Bluetooth
Connecting
Make a call
Mobile Phone
Mobile phonebook
Pairing
Primary phone
Tested Mobile Phones
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How do I use SYNC's voice-activation feature with my mobile phone?

Staying connected with hands-free mobile calling is easy. Simply say one of several voice commands and you’re connected. For example, if you’re calling your friend Jane, say "Call Jane," "Call Jane at home" or "Call Jane at work" and SYNC does the rest. If Jane’s number isn’t programmed into your mo...
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Contact list
Hands-free
Make a call
Mobile Phone
Voice commands
Voice prompts
Voice recognition
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What are the "hands-free" advantages of SYNC?

Voice-activated, hands-free functionality means less distraction while driving. As both your mobile phone and music player are fully integrated, you’re able to concentrate on the road. This is an especially smart solution as more and more states and jurisdictions outlaw driving while talking on a ha...
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Hands-free
Make a call
Voice commands
Voice prompts
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What are the basic commands to use my paired Bluetooth-enabled mobile phone and media player with SYNC?

"Phone" - Command your mobile phone "USB" - Command your media player "Help" - Get spoken SYNC help "Yes" - If SYNC’s confirmation is correct "No" and repeat your original command - If SYNC’s confirmation is incorrect "Cancel" - Stop something SYNC is cu...
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Bluetooth
Hands-free
Make a call
Voice commands
Voice recognition
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Will SYNC use the speed dial numbers I have programmed on my mobile phone?

SYNC does not use speed dial numbers you have saved on your mobile phone. However, SYNC enables you to program speed dial numbers in your vehicle using your vehicle’s radio preset buttons.
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Make a call
Mobile Phone
SYNC functions
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