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FAQs

Ford Motor Company

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Are Vehicle Health Reports archived at syncmyride.com?

No. Vehicle Health reports are deleted from syncmyride.com after 30 days, although Ford Motor Company may retain the underlying data. Each time you run a new report, it replaces your old report. If you want to save a Vehicle Health Report, you can print or email your reports and sa...
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Do I need a data plan on my mobile phone in order to use Vehicle Health Report?

No. You don't need a mobile data plan to use the SYNC Vehicle Health Report service. The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone...
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Does Call-Blocker on my mobile phone affect the SYNC Vehicle Health Report service?

Yes. When you run a Vehicle Health Report, SYNC uses your mobile phone to transmit vehicle information to Ford Motor Company. When you run a Vehicle Health Report, you'll need to turn off Call-Blocker.
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Does SYNC collect information about my driving or about my car? If so, what does Ford Motor Company use this data for?

SYNC does not collect information on driving or your vehicle. SYNC technical information related to the SOFTWARE is collected. Microsoft Corporation, their affiliates, and/or their designated agent may use this information solely to improve their products or to provide customized services o...
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Does the SYNC Vehicle Health Report affect my text messaging charges on my mobile phone?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text message or voice charges may apply*. When you activate Vehicle Health Report at syncmyride.com, you are asked how you want to be notified when your reports are ready....
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How does SYNC send my vehicle's information to Ford Motor Company?

SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company.
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How is a Vehicle Health Report generated?

When you run a Vehicle Health Report, SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company. Ford Motor Company uses this and other information to create a personalized, easy-to-understand Vehicle Health Report in you...
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How much does the SYNC Vehicle Health Report service cost?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text messaging* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Messag...
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I replied to an email I received from a Moderator, but I did not receive a reply. Why?

You may have received an email sent from a notification-only address that does not accept incoming email. Ford Motor Company does not respond to inquiries posted on the syncmyride.com Owner to Owner forum. If you have questions for Ford Motor Company, questions that are not SYNC-related or questions...
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If SYNC comes out with a newer model, can I update without buying a new car?

SYNC is designed to be updateable. Updates can be downloaded onto a USB storage drive and then installed in your SYNC system via your vehicle’s USB port. System upgrades will be available through your Ford, Mercury and Lincoln dealership. More details on updates will be announced as they be...
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My message was rejected for posting in Owner to Owner, and I don’t know why. Who can I contact?

Ford Motor Company does not respond to inquiries posted in Owner to Owner on the syncmyride.com website. If a submission is not appropriate for posting, the Moderator will communicate to the owner—via a corresponding appropriate email—the reason for not posting. You may change your comme...
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What if SYNC gets a virus? Could that cause my car to malfunction?

The SYNC platform is independent of a vehicle’s engine. Security is vitally important to the Ford Motor Company and Microsoft. Effective measures have been taken to protect SYNC from viruses, and we do not share any information on our strategies or tactics.
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What information about my vehicle does the SYNC Vehicle Health Report service collect?

When you run a Vehicle Health Report, SYNC collects the following information about your vehicle: Your vehicle's VIN (Vehicle Identification Number). Your vehicle's current mileage. Information about the status of your vehicle's warning indicators. Certain dia...
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What is an Urgent Diagnostic message?

An Urgent Diagnostic message is an SMS text message* sent to your mobile phone after you initiate a Vehicle Health Report if the diagnostic data sent to Ford Motor Company by your vehicle indicates that short-term follow-up action should be taken to prevent or reduce the likelihood of a serious vehi...
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What is SYNC?

SYNC is an award-winning communications and entertainment system that keeps you connected while you're on the road. With SYNC you can make phone calls and play music, hands-free. SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. Vehicle Health Re...
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What is SYNC’s privacy policy?

To learn more about SYNC’s privacy policy, please review our complete Privacy Statement.
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What is the nature of the Ford/Microsoft relationship?

Ford and Microsoft worked closely together to design and engineer SYNC, which is based on state-of-the art Microsoft Auto software. Ford further developed and customized this technology to deliver in-car solutions that help drivers conveniently and reliably enjoy digital entertainment and communicat...
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What is the SYNC Vehicle Health Report service?

Wondering if your vehicle's operating systems are performing properly? Just say "Vehicle Health" and you'll create a personalized online report for your vehicle. Vehicle Health Report shows you vehicle diagnostics, scheduled maintenance and recall information, and lets you seamlessly schedule servic...
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What kind of technology does SYNC use?

SYNC uses the Microsoft Auto computing platform and Ford Motor Company proprietary software to create a spectacular speech recognition capability. This system, available exclusively as an option on a range of Ford, Lincoln and Mercury vehicles, is the most sophisticated hands-free interface availabl...
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Who are the Moderators of Owner to Owner?

The Owner to Owner Moderators are employed by Ford Motor Company to ensure that the dialogue remains relevant and continuously moves forward. The Moderator also ensures postings adhere to the Submission Guidelines. If the submission does...
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Why is Owner to Owner moderated?

Like any gathering place, Owner to Owner is a virtual exchange that works best when participants practice online courtesy and follow basic guidelines. Ford Motor Company employs Moderators who ensure that the dialogue remains relevant and continuously moves forward. The Moderator also ensures postin...
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