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FAQs

Radio controls

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Are voice commands the only way to operate my mobile phone and portable music player?

No. SYNC also gives you the option to operate your phone and music player via simple controls on the steering wheel and radio unit.
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Hands-free
Make a call
Media Player
Mobile Phone
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice prompts
Voice recognition
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Can I run a Vehicle Health Report using the radio buttons in my vehicle?

Yes. To learn more about running a Vehicle Health Report using the radio buttons in your vehicle, view How to activate and run a Vehicle Health Report.
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All Related FAQs
Radio controls
Run a Report
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Can I use the seek and shuffle buttons on my radio to work my iPod?

The SEEK and SHUFFLE commands on your radio will work with your iPod (or other media player) when your SYNC unit is in Media mode. For a hands-free media playing view How to control your media player with voice commands.
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iPod
Media Player
Radio controls
SYNC functions
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Can I use the symbols on my Fiesta radio to access my voice mail?

Although the number keypad on the Fiesta radio resembles a telephone keypad, the pound or number (#) and the star (*) symbols do not make the same tones required to access voice mail.
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Ford vehicles
Radio controls
Vehicles
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Can I view my mobile phone’s battery life through SYNC?

If your mobile phone supports viewing battery life through Bluetooth you may view battery life on the SYNC screen. All non-navigation radios: The battery life of your mobile phone does not automatically display on the SYNC screen. You may access battery life through the ADVANCED PHON...
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Battery
Charge
Charging
Charging battery
Mobile Phone
Radio controls
Tested Mobile Phones
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Definitions and Feature Descriptions

Phone Pairing Pairing is the one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once you’ve paired your mobile phone, every time you connect to SYNC, you can control your phone through voice commands and your radio and steering wheel butto...
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Audio Streaming
Contact list
Hands-free
Mobile phonebook
Radio controls
Steering wheel controls
Voice commands
Voice prompts
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Does the voice button stay on by default until I turn it off? Will it automatically remain on after I turn the car off and restart it?

Most of the time, you will need to press the VOICE button each time you wish to activate the Voice Recognition function in SYNC. Voice mode deactivates when the car is turned off. If you are connected to SYNC's Traffic, Directions and Information service, you will not have to press the...
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Hands-free
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice recognition
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How can I enter a phone number when there are only six numbers on my radio?

If your radio has only six digits, you may dial a number by voice. You may also choose a number from your contact list or call history if you have downloaded your mobile phonebook. View How to download your mobile phonebook to SYNC....
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Call history
Contact list
Make a call
Mobile phonebook
Radio controls
Voice commands
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How can I tell if I have Vehicle Health Report on my vehicle?

You can tell if you have Vehicle Health Report by using the radio or navigation buttons in your vehicle. For instructions, view How to activate and run a Vehicle Health Report.
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Activating
All Related FAQs
Radio controls
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How do I end a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and answered a call, you can end that call by pressing and holding your Phone button.
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Hands-free
Make a call
Pairing
Radio controls
Voice commands
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How do I get SYNC to stop speaking to me?

Non-navigation radios Hands-free: To turn off voice prompts, push the VOICE button on your steering wheel. You’ll hear a tone. SYNC will say, "Please say a command." Say, "System prompts off." On your radio: Press the PHONE button until PHONE MENU appears, SYNC will...
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Radio controls
Steering wheel controls
Stop SYNC
SYNC functions
Voice commands
Voice prompts
Voice recognition
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How does SYNC hear me? Where’s the microphone? How do I control the volume?

SYNC hears you through a microphone embedded in your rearview mirror. SYNC uses voice recognition technology to understand your requests. Volume is controlled through your radio’s controls. Your speaking volume can be controlled through your mobile phone and the phone of the person you are...
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Microphone
Mobile phone speaking volume
Radio controls
Voice commands
Voice recognition
Volume control
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What are the voice commands?

There are many simple voice commands. To view a complete list, view How to use voice commands.
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Mobile phone speaking volume
Radio controls
SYNC controls
SYNC functions
Voice commands
Voice prompts
Voice recognition
Volume
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What happens if I receive a call while listening to music on my SYNC connected media player?

SYNC will identify the caller and pause the music so you can hear and take the call.
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iPod
Media Player
Radio controls
Steering wheel controls
SYNC functions
Vehicle stereo system
Volume
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Where’s the rest of my text message?

Some wireless providers limit the length of text messages. SYNC accepts the entire message available, but displaying of the message depends on your radio screen. You may view the remainder of a message by using the TEXT/SCROLL button on your radio.* View also:...
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Mobile Phone
Radio controls
SYNC controls
Text messaging
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