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Do I need a data plan on my mobile phone in order to use Vehicle Health Report?

No. You don't need a mobile data plan to use the SYNC Vehicle Health Report service. The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone...
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Does the SYNC Vehicle Health Report affect my text messaging charges on my mobile phone?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text message or voice charges may apply*. When you activate Vehicle Health Report at syncmyride.com, you are asked how you want to be notified when your reports are ready....
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How do I receive Vehicle Health Report Report-Ready notifications?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified when your Vehicle Health Report is ready. You can choose to be notified via email or SMS text messages* sent to your mobile phone. If you choose to receive Report-Ready notification...
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How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...
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How much does the SYNC Vehicle Health Report service cost?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text messaging* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Messag...
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How will I be notified when a Vehicle Health Report is available online?

When you activate Vehicle Health Report at syncmyride.com, you can select how you want to be notified when a report is ready: either by email or SMS text message*. View also: How to activate and run a Vehicle Health Repo...
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I got a text message while I was driving and now I can’t find it. Where did it go?

Any text messages that are received while your mobile phone is connected to SYNC are stored on your mobile phone. Access your mobile phone log for text messages whether or not you choose to have SYNC read them to you.
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If my friend borrows my car, will he be able to read my text messages?

The text message feature is available only if your paired phone is ON and connected to SYNC. So if you lend your car to someone and your phone is not connected to SYNC, your text messages, phonebook or recent call history cannot be accessed by SYNC.
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What are the pre-written text messages* I can send?

You may select from 15 text messages already stored in SYNC to send: Can’t talk right now Call me Where are you? I need more directions Thanks I’m stuck in traffic Can’t wait to see you B there in 10 minutes B there in 20 minutes I love...
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What is SYNC’s text messaging feature?

If you receive a text message when your supported mobile phone* is connected to SYNC, you can have SYNC read the message out loud with the touch of the OK radio button. SYNC is smart enough to translate commonly used abbreviations and emoticons, such as LOL and ☺. *For a frequently up...
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What’s an SMS?

SMS means Short Messaging Service and the abbreviation is often used instead of the term Text Message.
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Where’s the rest of my text message?

Some wireless providers limit the length of text messages. SYNC accepts the entire message available, but displaying of the message depends on your radio screen. You may view the remainder of a message by using the TEXT/SCROLL button on your radio.* View also:...
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Why can’t I get text messages through SYNC?

Your mobile phone may not support text messaging through Bluetooth, the wireless technology that connects your phone with SYNC. Unlike mobile phone voice calls, a Bluetooth standard for text messaging has not yet been established. When the technology is developed, Ford will implement it in...
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Why do my text messages have the following message attached to them? "This message was sent from my Ford, Lincoln or Mercury."

SYNC includes This message was sent from my Ford, Lincoln or Mercury , to let the receiver know that you are in transit.
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Will SYNC hold 99 text messages per phone or a total of 99 text messages for all phones?

SYNC retains up to 99 text messages per paired phone. However, only one phone can be connected at one time and if one phone is disconnected and another is paired to SYNC, SYNC will not continue to retain the messages from the first phone. Text messages are only retained during the time that the vehi...
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Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
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