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FAQs

Voice commands

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Can I personalize Traffic, Directions and Information to make it more relevant to me?

Yes. Visit syncmyride.com, log in to your SYNC owner account and look for the Traffic, Directions and Information module to get started. There are two ways to personalize the service. Creating saved points and traffic alerts : Saved address points are the addresses you mi...
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Can I use Traffic, Directions and Information using the radio buttons in my vehicle?

Yes. You can use the service using the radio buttons in your vehicle, and hands-free, using voice commands. Connect to the service by pressing the VOICE button in your vehicle and then say the voice command, "Services."e; SYNC will prompt you to speak additional voice commands...
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Can I use Traffic, Directions and Information while my vehicle is in motion?

Yes. Traffic, Directions and Information is voice-activated so you can use the service and still keep your hands on the wheel. For system warnings and safety information, view System Warning.
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How can I tell if Traffic, Directions and Information is activated?

There are two ways to tell if the service is activated. Online : visit your SYNC owner account, and you'll see a module noting that the service is activated. In your vehicle : if the service is activated, you'll be able to connect using the voice command, "Serv...
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How do I activate and connect to Traffic, Directions and Information?

In order to use Traffic, Directions and Information, you need to activate the service online, in your SYNC owner account, and then connect to the service in the vehicle. You activate the service by registering online at syncmyride.com. You connect to the service by pressing the VOI...
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How do I get a traffic report?

You get a traffic report in your vehicle, between your current location and a particular destination point. Traffic reports are voice-activated so you access them using simple voice commands. To get a traffic report : Connect to Traffic, Directions and Information in your veh...
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How do I tell SYNC whether I want traffic, directions, or other information like news, sports, weather or business search?

Use voice commands to interact with Traffic, Directions and Information. Connect to the service by pressing the VOICE button in your vehicle and then say the voice command, "Services." Once you are connected to Traffic, Directions and Information, use these simple voice commands to...
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How does Send to SYNC work?

If your vehicle has the Traffic, Directions and Information service, you can choose a destination online at your favorite mapping website (currently, mapping websites with the Send to SYNC service are: Google Maps and...
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Sometimes Traffic, Directions and Information does not understand what I say, why?

The voice recognition system of Traffic, Directions and Information is accessed through a mobile phone call and the quality of audio is dependent upon the mobile phone service and coverage, which may vary at times. When connected to Traffic, Directions and Information be sure to speak loudly and cle...
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What are Favorites, and how do I create them?

Favorites are the news, sports, stocks, horoscopes and weather information that you want easy, voice-command access to when you're in your vehicle. You can create favorites online, and reference them later by name in the vehicle, or you can create favorites while you're in your vehic...
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What are information services?

Information services are a feature of Traffic, Directions and Information that let you use simple voice commands to get news, sports, stocks, horoscopes, movies, travel and weather information in your vehicle. For News: Connect to Traffic, Directions and Information and say, "News"...
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What are the voice commands for the enhancements to Traffic, Directions and Information?

Voice commands for Traffic, Directions and Information are simple and intuitive. When connected to Services, simply say, "What are my choices?" SYNC will reply, "Interrupt at any time by pressing the VOICE button. Here are all your choices: Traffic, Directions, Business Search,...
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What are the voice commands to use with Traffic, Directions and Information?

To connect to Traffic, Directions and Information, just press the VOICE button and say, "Services." When connected to Traffic, Directions and Information please use the following commands: "Services" "Help" "Go back" "Repeat" Available services...
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What are turn-by-turn directions?

Turn-by-turn directions are a feature of Traffic, Directions and Information that provide you with easy to understand, in-vehicle driving directions to wherever you want to go. Get voice-activated directions to: Businesses. Personalized locations, such as home and work....
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What is business search?

Business search is a feature of Traffic, Directions and Information that allows you to say the name of a business or business category and hear the search results in your vehicle. Business search provides you with the following: The telephone number and the ability to call the...
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What is Send to SYNC?

Send to SYNC is a feature of the SYNC Traffic, Directions and Information service. With Send to SYNC you can select a destination online from your favorite mapping website and simply click the Send to SYNC link or Send to Ford, Lincoln or Mercury vehicle link. No printing of maps or directions is re...
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When will the enhancements to the SYNC Traffic, Directions and Information service be available?

Beginning May 15, 2010, you'll be able to access stocks, horoscopes, movies and travel enhancements to the Traffic, Directions and Information service. When connected to the service, simply say the name of the feature you wish to access. On May 15, 2010, SYNC owners who subscri...
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