FordLincolnMercury
 
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FAQs

Voice commands

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Can I personalize Traffic, Directions and Information to make it more relevant to me?

Yes. Visit syncmyride.com, log in to your SYNC owner account and look for the Traffic, Directions and Information module to get started. There are two ways to personalize the service. Creating saved points and traffic alerts : Saved address points are the addresses you mi...
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Address Points
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Personalization
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Can I use Traffic, Directions and Information using the radio buttons in my vehicle?

Yes. You can use the service using the radio buttons in your vehicle, and hands-free, using voice commands. Connect to the service by pressing the VOICE button in your vehicle and then say the voice command, "Services."e; SYNC will prompt you to speak additional voice comm...
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Can I use Traffic, Directions and Information while my vehicle is in motion?

Yes. Traffic, Directions and Information is voice-activated so you can use the service and still keep your hands on the wheel. For system warnings and safety information, see: System Warning.[Link TBD]
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How can I tell if Traffic, Directions and Information is activated?

There are two ways to tell if the service is activated. Online : visit your SYNC owner account, and you'll see a module noting that the service is activated. In your vehicle : if the service is activated, you'll be able to connect using the voice command, "...
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Activation
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How do I activate and connect to Traffic, Directions and Information?

In order to use Traffic, Directions and Information, you need to activate the service online, in your SYNC owner account, and then connect to the service in the vehicle. You activate the service by registering online at syncmyride.com. You connect to the service by pressing the VOI...
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Activation
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How do I get a traffic report?

You get a traffic report in your vehicle, between your current location and a particular destination point. Traffic reports are voice-activated so you access them using simple voice commands. To get a traffic report : Connect to Traffic, Directions and Information in your veh...
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Address Points
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Personalization
Traffic Alerts
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How do I tell SYNC whether I want traffic, directions, or other information like news, sports, weather or business search?

Use voice-commands to interact with Traffic, Directions and Information. Connect to the service by pressing the VOICE button in your vehicle and then say the voice command, "Services." Once you are connected to Traffic, Directions and Information, use these simple voice c...
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Business Search
Favorites
News, Sports, Weather
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Sometimes Traffic, Directions and Information does not understand what I say, why?

The voice recognition system of Traffic, Directions and Information is accessed through a mobile phone call and the quality of audio is dependent upon the mobile phone service and coverage, which may vary at times. When connected to Traffic, Directions and Information be sure to speak loudly and cle...
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What are Favorites, and how do I create them?

Favorites are the news, sports and weather information that you want easy, voice-command access to when you're in your vehicle. You can create favorites online, and reference them later by name in the vehicle, or you can create favorites while you're in your vehicle. Crea...
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Favorites
News, Sports, Weather
Personalization
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What are information services?

Information services are a feature of Traffic, Directions and Information that let you use simple voice commands to get news, sports and weather information in your vehicle. For News: Connect to Traffic, Directions and Information and say, "News" and then choose a category....
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Favorites
News, Sports, Weather
Turn-by-turn Directions
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What are the voice commands to use with Traffic, Directions and Information?

To connect to Traffic, Directions and Information, just press the VOICE button and say, "Services." When connected to Traffic, Directions and Information please use the following commands: "Services" "Help" "Go back" ...
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What are turn-by-turn directions?

Turn-by-turn directions are a feature of Traffic, Directions and Information that provide you with easy to understand, in-vehicle driving directions to wherever you want to go. Get voice-activated directions to: Businesses. Personalized locations, such as home and work....
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Address Points
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Personalization
Turn-by-turn Directions
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What is business search?

Business search is a feature of Traffic, Directions and Information that allows you to say the name of a business or business category and hear the search results in your vehicle. Business search provides you with the following: The telephone number and the ability to call the...
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Availability
Business Search
Text Messages
Turn-by-turn Directions
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