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FAQs

Turn-by-turn Directions

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In which areas of the United States are turn-by-turn directions available?

Turn-by-turn directions are currently available for most major freeways, interstates and roads in the United States.
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Are traffic alerts available via email?

No. Traffic alerts are only available via mobile phone text messages. Traffic alert text messages are sent to the mobile phone number currently associated with Traffic, Directions and Information in your SYNC owner account.
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SYNC Owner Account
Traffic Alerts
Turn-by-turn Directions
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How do I stop receiving Traffic Alert and Business Search SMS text messages?

You can opt-out of receiving Traffic Alert and Business Search text messages by: changing your service preferences on the www.syncmyride.com website, sending STOP to 58400 short code, or replying STOP to any of the Traffic Alert or Business Search service text messages. Help on using SMS t...
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Mobile Phone
SYNC Owner Account
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What are information services?

Information services are a feature of Traffic, Directions and Information that let you use simple voice commands to get news, sports and weather information in your vehicle. For News: Connect to Traffic, Directions and Information and say, "News" and then choose a category....
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Favorites
News, Sports, Weather
Turn-by-turn Directions
Voice commands
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What are the benefits of Traffic, Directions and Information?

Traffic, Directions and Information is a low-cost service that provides constantly updated information through a mobile phone call—right over your vehicle's audio system—so you don't need a map screen, printed directions, or to purchase DVDs for updates. With advanced ve...
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Business Search
Personalization
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What are traffic alerts?

Traffic alerts are a feature of Traffic, Directions and Information that keep you posted on changing traffic conditions due to incidents like construction or accidents. Traffic alerts are sent via text-message* to your mobile phone based on the dates, routes and times you select online....
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Subscription
Text Messages
Traffic Alerts
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What are turn-by-turn directions?

Turn-by-turn directions are a feature of Traffic, Directions and Information that provide you with easy to understand, in-vehicle driving directions to wherever you want to go. Get voice-activated directions to: Businesses. Personalized locations, such as home and work....
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Address Points
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What is business search?

Business search is a feature of Traffic, Directions and Information that allows you to say the name of a business or business category and hear the search results in your vehicle. Business search provides you with the following: The telephone number and the ability to call the...
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Availability
Business Search
Text Messages
Turn-by-turn Directions
Voice commands
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Will Ford Motor Company know or collect any information about my driving location?

When you connect to Traffic, Directions and Information the service collects the current location of your vehicle to help provide you with the directions, traffic reports or business searches you request. For more information, view: Traffic, Directions and Information,...
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