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FAQs

Traffic Alerts

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Are traffic alerts available via email?

No. Traffic alerts are only available via mobile phone text messages. Traffic alert text messages are sent to the mobile phone number currently associated with Traffic, Directions and Information in your SYNC owner account.
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Does Traffic, Directions and Information affect my text messaging or other phone charges on my mobile phone?

Message and Data Rates May Apply. If you elect to receive traffic alerts via text message to your mobile phone, you'll receive text messages* for each traffic alert that is sent to your mobile phone. Additionally, SYNC uses your paired and connected mobile phone to connect to T...
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How accurate and up-to-date is the information provided in Traffic, Directions and Information?

The traffic data available through Traffic, Directions and Information is based on millions of data points across the United States and is updated every minute. News, sports and weather information are updated as follows: News : Top stories are updated at least four times...
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How can I stop receiving SMS text messages?

Il existe plusieurs types de messages texte SMS. Observez les directives pour chaque type de message texte SMS que vous ne désirez plus recevoir. Messages texte indiquant que le bilan du véhicule est prêt et de diagnostic d'urgence : Si vous avez choisi de recevoir les avis de bilan...
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How do I create or edit traffic alerts?

Log in to your SYNC owner account and look for the Traffic, Directions and Information module to get started. Click the Personalize Your Services button and look for the area of the site called Traffic & Directions. First, create two Address Points—a start point and a destina...
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How do I get a traffic report?

You get a traffic report in your vehicle, between your current location and a particular destination point. Traffic reports are voice-activated so you access them using simple voice commands. To get a traffic report : Connect to Traffic, Directions and Information in your veh...
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How do I stop receiving Traffic Alert and Business Search SMS text messages?

You can opt-out of receiving Traffic Alert and Business Search text messages by: changing your service preferences on the www.syncmyride.com website, sending STOP to 58400 short code, or replying STOP to any of the Traffic Alert or Business Search service text messages. Help on using SMS t...
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How does Traffic, Directions and Information know when to send me a mobile traffic alert?

When you schedule traffic alerts online in your SYNC owner account, you specify the start and end dates and select the days of the week that you want to receive traffic alerts. During this time period, the traffic alert service continually monitors traffic conditions on the main routes bet...
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I set up a traffic alert, but haven't received one on my mobile phone yet; why not?

Traffic alerts are only sent if an incident arises on one of the main routes between two address points you set up in your SYNC account and only during the specific times you specify. If you expected a traffic alert but didn't receive one, consider the following troubleshooting tips:...
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If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?

Yes. If you get a new mobile phone, you'll need to pair your new mobile phone with SYNC. If you get a new mobile phone number, you'll need to change the mobile phone number currently assigned to Traffic, Directions and Information in your SYNC owner account in order to use the servi...
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In which areas of the United States are traffic reports available?

Traffic reports are currently available for most major freeways and interstates and roads in 95 U.S. markets and additional markets are being added all the time. Current coverage areas are listed below, alphabetically by city: Albany, NY Albuquerque, NM Allentown...
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What are the benefits of Traffic, Directions and Information?

Traffic, Directions and Information is a low-cost service that provides constantly updated information through a mobile phone call—right over your vehicle's audio system—so you don't need a map screen, printed directions, or to purchase DVDs for updates. With advanced ve...
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What are traffic alerts?

Traffic alerts are a feature of Traffic, Directions and Information that keep you posted on changing traffic conditions due to incidents like construction or accidents. Traffic alerts are sent via text-message* to your mobile phone based on the dates, routes and times you select online....
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What is the SYNC Traffic, Directions and Information service?

The SYNC Traffic, Directions and Information service is a subscription-based service* that includes precise Turn-by-Turn directions, personalized Real-Time Traffic updates with text alerts, Business Search and News, Sports and Weather. All at the tip of your tongue, right over your vehicle's audio s...
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Why do you need to know my mobile phone number when I sign up for Traffic, Directions and Information?

Your mobile phone number is required to provide service. If you schedule a traffic alert online, SYNC uses your mobile phone number to send you a text message containing the traffic alert you requested. You must enter your mobile phone number when you activate Traffic, Directions a...
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