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Do I need a data plan on my mobile phone in order to use Traffic, Directions and Information?
Do my personalized traffic alerts ever expire or get deleted from my SYNC owner account?
Does Traffic, Directions and Information affect my text messaging or other phone charges on my mobile phone?
Does Traffic, Directions and Information work with all mobile phone carriers?
How can I stop receiving SMS text messages?
How can I validate my mobile phone number as Active if I can't receive SMS text messages?
How does Traffic, Directions and Information know when to send me a mobile traffic alert?
How much does Traffic, Directions and Information cost?
I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?
I set up a traffic alert, but haven't received one on my mobile phone yet; why not?
If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?
What are traffic alerts?
What is business search?

Do I need a data plan on my mobile phone in order to use Traffic, Directions and Information?

No. You don't need a mobile data plan to use Traffic, Directions and Information. Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. SYNC uses your paired and connected mobile phone to...

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Do my personalized traffic alerts ever expire or get deleted from my SYNC owner account?

Traffic alerts do not expire nor are they deleted unless you delete them. If you no longer wish to receive traffic alerts to your mobile phone, you can do two things: Change your traffic alert preferences in your SYNC owner account. Reply to a traffic alert text message* with...

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Does Traffic, Directions and Information affect my text messaging or other phone charges on my mobile phone?

Message and Data Rates May Apply. If you elect to receive traffic alerts via text message to your mobile phone, you'll receive text messages* for each traffic alert that is sent to your mobile phone. Additionally, SYNC uses your paired and connected mobile phone to connect to T...

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Does Traffic, Directions and Information work with all mobile phone carriers?

Traffic, Directions and Information will work with all mobile phone carrier networks—except, due to carrier restrictions, the text message traffic alert feature is not currently supported by T-Mobile.

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How can I stop receiving SMS text messages?

Il existe plusieurs types de messages texte SMS. Observez les directives pour chaque type de message texte SMS que vous ne désirez plus recevoir. Messages texte indiquant que le bilan du véhicule est prêt et de diagnostic d'urgence : Si vous avez choisi de recevoir les avis de bilan...

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How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...

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How does Traffic, Directions and Information know when to send me a mobile traffic alert?

When you schedule traffic alerts online in your SYNC owner account, you specify the start and end dates and select the days of the week that you want to receive traffic alerts. During this time period, the traffic alert service continually monitors traffic conditions on the main routes bet...

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How much does Traffic, Directions and Information cost?

Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. Renewal subscriptions and subscriptions for second owners, or owners who wish to add an additional phone to the service cost $60/year. *...

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I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...

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I set up a traffic alert, but haven't received one on my mobile phone yet; why not?

Traffic alerts are only sent if an incident arises on one of the main routes between two address points you set up in your SYNC account and only during the specific times you specify. If you expected a traffic alert but didn't receive one, consider the following troubleshooting tips:...

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If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?

Yes. If you get a new mobile phone, you'll need to pair your new mobile phone with SYNC. If you get a new mobile phone number, you'll need to change the mobile phone number currently assigned to Traffic, Directions and Information in your SYNC owner account in order to use the servi...

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What are traffic alerts?

Traffic alerts are a feature of Traffic, Directions and Information that keep you posted on changing traffic conditions due to incidents like construction or accidents. Traffic alerts are sent via text-message* to your mobile phone based on the dates, routes and times you select online....

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What is business search?

Business search is a feature of Traffic, Directions and Information that allows you to say the name of a business or business category and hear the search results in your vehicle. Business search provides you with the following: The telephone number and the ability to call the...

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FAQs

Text Messages

Select a question below to view the answer

Do I need a data plan on my mobile phone in order to use Traffic, Directions and Information?

Related Topics

Do my personalized traffic alerts ever expire or get deleted from my SYNC owner account?

Related Topics

Does Traffic, Directions and Information affect my text messaging or other phone charges on my mobile phone?

Related Topics

Does Traffic, Directions and Information work with all mobile phone carriers?

Related Topics

How can I stop receiving SMS text messages?

Related Topics

How can I validate my mobile phone number as Active if I can't receive SMS text messages?

Related Topics

How does Traffic, Directions and Information know when to send me a mobile traffic alert?

Related Topics

How much does Traffic, Directions and Information cost?

Related Topics

I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

Related Topics

I set up a traffic alert, but haven't received one on my mobile phone yet; why not?

Related Topics

If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?

Related Topics

What are traffic alerts?

Related Topics

What is business search?

Related Topics