FordLincolnMercury
 
  •  
  • Making Calls
  • Playing Music
  • Using SYNC
  • Using Services
  • Owner to Owner
  • FAQs

FAQs

SYNC Owner Account

View more FAQ topics

Select a question below to view the answer


Are traffic alerts available via email?

No. Traffic alerts are only available via mobile phone text messages. Traffic alert text messages are sent to the mobile phone number currently associated with Traffic, Directions and Information in your SYNC owner account.
Details

Related Topics

All Related FAQs
SYNC Owner Account
Traffic Alerts
Turn-by-turn Directions
Back to top

Can I pay for my SYNC Driver Services subscription with a  bank check?

We cannot accept bank checks. To purchase a SYNC Driver Services subscription please use a major credit card (American Express,  Discover Card, MasterCard and VISA) or PayPal ® .
Details

Related Topics

Subscription
SYNC Owner Account
Back to top

Can I personalize Traffic, Directions and Information to make it more relevant to me?

Yes. Visit syncmyride.com, log in to your SYNC owner account and look for the Traffic, Directions and Information module to get started. There are two ways to personalize the service. Creating saved points and traffic alerts : Saved address points are the addresses you mi...
Details

Related Topics

Address Points
All Related FAQs
Favorites
Personalization
SYNC Owner Account
Voice commands
Back to top

Can I use more than one mobile phone with Traffic, Directions and Information?

Yes, you can use more than one mobile phone; but each mobile phone's phone number must be associated with a Traffic, Directions and Information subscription in your SYNC owner account. To change the mobile phone number associated with Traffic, Directions and Information in your SYNC own...
Details

Related Topics

All Related FAQs
Mobile Phone
Subscription
SYNC Owner Account
Back to top

Can I use Traffic, Directions and Information on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes. After you activate the service online, you can usually connect to the service in your vehicle; occasionally, the activation may take up to 24 hours to process. Once your activation has been processed, you can personalize the service online, or get started in your vehicle—just pre...
Details

Related Topics

Activation
All Related FAQs
SYNC Owner Account
Back to top

Can two or more people access Traffic, Directions and Information?

Multiple users can access Traffic, Directions and Information through the same vehicle, though each person's phone number must be associated with a Traffic, Directions and Information subscription in a SYNC owner account. If two or more people share a mobile phone, each person will have...
Details

Related Topics

All Related FAQs
Mobile Phone
Subscription
SYNC Owner Account
Back to top

Do my personalized traffic alerts ever expire or get deleted from my SYNC owner account?

Traffic alerts do not expire nor are they deleted unless you delete them. If you no longer wish to receive traffic alerts to your mobile phone, you can do two things: Change your traffic alert preferences in your SYNC owner account. Reply to a traffic alert text message* with...
Details

Related Topics

All Related FAQs
Mobile Phone
Personalization
SYNC Owner Account
Text Messages
Back to top

How accurate and up-to-date is the information provided in Traffic, Directions and Information?

The traffic data available through Traffic, Directions and Information is based on millions of data points across the United States and is updated every minute. News, sports and weather information are updated as follows: News : Top stories are updated at least four times...
Details

Related Topics

All Related FAQs
SYNC Owner Account
Traffic Alerts
Back to top

How can I pay for SYNC Driver Services subscriptions?

To purchase a SYNC Driver Services subscription you can use a major credit card (American Express, Discover Card, MasterCard and VISA) or PayPal ® . We cannot accept bank checks or Electronic Fund Transfers (EFTs).
Details

Related Topics

Subscription
SYNC Owner Account
Back to top

How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
Details

Related Topics

Activating
Activation
Mobile Phone
Mobile Phone
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Text Messages
Back to top

How do I cancel my SYNC Driver Services subscription?

If you have a paid subscription and wish to cancel it, Ford Motor Company will refund your subscription fee, prorated, based on cancellation date. To cancel a SYNC Driver Service subscription: Log in to your SYNC Owner account and choose Account Settings. Selec...
Details

Related Topics

Subscription
SYNC Owner Account
Back to top

How do I change my Active mobile phone?

SYNC's Driver Services, such as Vehicle Health Report, are accessed through the mobile phone number you select as Active in your SYNC owner account. To change the status of a mobile phone to Active, please log in to your SYNC account, choose Account Settings, then Account Information. Y...
Details

Related Topics

All Related FAQs
All Related FAQs
Mobile Phone
Mobile Phone
SYNC Owner Account
Back to top

How do I create or edit traffic alerts?

Log in to your SYNC owner account and look for the Traffic, Directions and Information module to get started. Click the Personalize Your Services button and look for the area of the site called Traffic & Directions. First, create two Address Points—a start point and a destina...
Details

Related Topics

Address Points
All Related FAQs
Personalization
SYNC Owner Account
Traffic Alerts
Back to top

How do I renew my subscription to Traffic, Directions and Information after my complimentary 3-year subscription* is over?

You will see a promotion in your SYNC owner account 28 days prior to the end of your subscription. Just follow the instructions online to purchase a new subscription. Also view How can I stop receiving SMS text messages...
Details

Related Topics

All Related FAQs
Subscription
SYNC Owner Account
Back to top

How do I stop receiving Traffic Alert and Business Search SMS text messages?

You can opt-out of receiving Traffic Alert and Business Search text messages by: changing your service preferences on the www.syncmyride.com website, sending STOP to 58400 short code, or replying STOP to any of the Traffic Alert or Business Search service text messages. Help on using SMS t...
Details

Related Topics

All Related FAQs
Mobile Phone
SYNC Owner Account
Traffic Alerts
Turn-by-turn Directions
Back to top

How many address points can I create in my SYNC owner account?

You can create up to 25 address points.
Details

Related Topics

Address Points
All Related FAQs
SYNC Owner Account
Back to top

I don't want Traffic, Directions and Information; how do I opt-out of the service?

Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. If you don't want the service, that's OK; you don't have to activate it. If you've already activated the service and no lon...
Details

Related Topics

All Related FAQs
Subscription
SYNC Owner Account
Back to top

I have more than one mobile phone; which mobile phone should I use when I connect to Traffic, Directions and Information?

You should use the mobile phone associated with the mobile phone number you assigned to the service in your SYNC owner account. To change the mobile phone number associated with Traffic, Directions and Information, log in to or create a SYNC...
Details

Related Topics

All Related FAQs
Mobile Phone
SYNC Owner Account
Back to top

I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
Details

Related Topics

Activating
Activation
Mobile Phone
Mobile Phone
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Text Messages
Back to top

I paired my phone and activated Traffic, Directions and Information on syncmyride.com; but when I attempt to connect to Services, I'm not connected and instead receive instructions to register for an account. Why?

There may be a few reasons SYNC may not connect you to Traffic, Directions and Information. Be sure the phone you are using to connect to Traffic, Directions and Information is listed as the Active phone in your SYNC account. Only the currently Active phone has access to Traffic, Di...
Details

Related Topics

All Related FAQs
Mobile Phone
SYNC Owner Account
Back to top

What are address points and how do I create and save them?

Address points are the places you might want directions to or from, and/or two points between which you want a traffic report. You create and save address points online, in your SYNC owner account. For example, you might create and save two address points called Home and Work. ...
Details

Related Topics

Address Points
All Related FAQs
Personalization
SYNC Owner Account
Back to top

What are Favorites, and how do I create them?

Favorites are the news, sports and weather information that you want easy, voice-command access to when you're in your vehicle. You can create favorites online, and reference them later by name in the vehicle, or you can create favorites while you're in your vehicle. Crea...
Details

Related Topics

All Related FAQs
Favorites
News, Sports, Weather
Personalization
SYNC Owner Account
Voice commands
Back to top

When does my Traffic, Directions and Information subscription expire?

It depends on which subscription you have. Customers who purchase a new SYNC-equipped vehicle with Traffic, Directions and Information can get a complimentary 3-year subscription* to the service. If you are a second owner, or your complimentary subscription has expired, you can pu...
Details

Related Topics

All Related FAQs
Subscription
SYNC Owner Account
Back to top