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Can I pay for my SYNC Driver Services subscription with a  bank check?

We cannot accept bank checks. To purchase a SYNC Driver Services subscription please use a major credit card (American Express,  Discover Card, MasterCard and VISA) or PayPal ® .
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Can I use more than one mobile phone with Traffic, Directions and Information?

Yes, you can use more than one mobile phone; but each mobile phone's phone number must be associated with a Traffic, Directions and Information subscription in your SYNC owner account. To change the mobile phone number associated with Traffic, Directions and Information in your SYNC own...
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Can two or more people access Traffic, Directions and Information?

Multiple users can access Traffic, Directions and Information through the same vehicle, though each person's phone number must be associated with a Traffic, Directions and Information subscription in a SYNC owner account. If two or more people share a mobile phone, each person will have...
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Do I need a credit card to activate or use Traffic, Directions and Information?

A credit card is not required to activate a new, complimentary 3-year subscription to Traffic, Directions and Information. If you are renewing or purchasing a new or an additional subscription, you will need to log in to your SYNC account and provide payment by credit card or PayPal to purc...
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Do I need a data plan on my mobile phone in order to use Traffic, Directions and Information?

No. You don't need a mobile data plan to use Traffic, Directions and Information. Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. SYNC uses your paired and connected mobile phone to...
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Does Traffic, Directions and Information work in Ford, Lincoln, and Mercury rental vehicles?

Yes. Traffic, Directions and Information is portable, meaning during the course of your subscription, you can use the service in any SYNC-equipped vehicle with Traffic, Directions and Information.
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How can I pay for SYNC Driver Services subscriptions?

To purchase a SYNC Driver Services subscription you can use a major credit card (American Express, Discover Card, MasterCard and VISA) or PayPal ® . We cannot accept bank checks or Electronic Fund Transfers (EFTs).
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How do I activate and connect to Traffic, Directions and Information?

In order to use Traffic, Directions and Information, you need to activate the service online, in your SYNC owner account, and then connect to the service in the vehicle. You activate the service by registering online at syncmyride.com. You connect to the service by pressing the VOI...
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How do I cancel my SYNC Driver Services subscription?

If you have a paid subscription and wish to cancel it, Ford Motor Company will refund your subscription fee, prorated, based on cancellation date. To cancel a SYNC Driver Service subscription: Log in to your SYNC Owner account and choose Account Settings. Selec...
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How do I renew my subscription to Traffic, Directions and Information after my complimentary 3-year subscription* is over?

You will see a promotion in your SYNC owner account 28 days prior to the end of your subscription. Just follow the instructions online to purchase a new subscription. Also view How can I stop receiving SMS text messages...
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How much does Traffic, Directions and Information cost?

Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. Renewal subscriptions and subscriptions for second owners, or owners who wish to add an additional phone to the service cost $60/year. *...
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I don't want Traffic, Directions and Information; how do I opt-out of the service?

Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. If you don't want the service, that's OK; you don't have to activate it. If you've already activated the service and no lon...
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I have more than one Ford, Lincoln or Mercury vehicle; do I need more than one subscription to Traffic, Directions and Information?

No. Traffic, Directions and Information is portable, meaning during the course of your subscription, you can use the service in any SYNC-equipped vehicle with Traffic, Directions and Information.
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If I sell my vehicle, is my Traffic, Directions and Information subscription transferable to the next owner?

No. Your subscription is not transferable, but the next owner can purchase a new subscription online for $60/year.
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What are SYNC's Driver Services?

In addition to hands-free calling and playing music, SYNC offers Driver Services: SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. If you're not able to make an emergency call, SYNC's 911 Assist* will connect you to an 911 operator....
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What are traffic alerts?

Traffic alerts are a feature of Traffic, Directions and Information that keep you posted on changing traffic conditions due to incidents like construction or accidents. Traffic alerts are sent via text-message* to your mobile phone based on the dates, routes and times you select online....
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What is the SYNC Traffic, Directions and Information service?

The SYNC Traffic, Directions and Information service is a subscription-based service* that includes precise Turn-by-Turn directions, personalized Real-Time Traffic updates with text alerts, Business Search and News, Sports and Weather. All at the tip of your tongue, right over your vehicle's audio s...
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When does my Traffic, Directions and Information subscription expire?

It depends on which subscription you have. Customers who purchase a new SYNC-equipped vehicle with Traffic, Directions and Information can get a complimentary 3-year subscription* to the service. If you are a second owner, or your complimentary subscription has expired, you can pu...
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Why do I need to renew my complimenatry subscription* once a year?

Once a year, we will ask you to renew your complimentary subscription to Traffic, Directions and Information. This helps us understand whether you plan to continue using the service and provides us with an opportunity to keep our customer service records accurate. * Message and...
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Will additional services be added to Traffic, Directions and Information?

Additional, voice-activated services will be added over time. As new services are added, SYNC will announce them when you connect to Traffic, Directions and Information.
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Will I be refunded if I cancel my subscription to Traffic, Directions and Information?

Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. If you have a paid subscription or a second-owner subscription and wish to cancel it, Ford Motor Company will refund your subscription fee, prorated...
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