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FAQs

Mobile Phone

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Can I use another mobile phone with SYNC's Driver Services?

You can use SYNC's hands-free calling and 911 Assist features with any previously paired and connected mobile phone. However, SYNC's Driver Services can be accessed through the Active mobile phone, only. You can change the Active mobile phone number at any time, however, only one mo...
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Can I use more than one mobile phone with Traffic, Directions and Information?

Yes, you can use more than one mobile phone; but each mobile phone's phone number must be associated with a Traffic, Directions and Information subscription in your SYNC owner account. To change the mobile phone number associated with Traffic, Directions and Information in your SYNC own...
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Can I use Traffic, Directions and Information if I'm on a call?

No. Because you use your mobile phone to connect to Traffic, Directions and Information, you can either be on a call, or connected to Traffic, Directions and Information, but not both. While your mobile phone is connected to Traffic, Directions and Information, the call-waiting feature will...
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Can I use Traffic, Directions and Information if my mobile phone isn't paired and connected to SYNC?

No. Your phone must be turned ON, paired and connected to SYNC in order to use Traffic, Directions and Information. For more information, view: How to pair your phone to SYNC.
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Can two or more people access Traffic, Directions and Information?

Multiple users can access Traffic, Directions and Information through the same vehicle, though each person's phone number must be associated with a Traffic, Directions and Information subscription in a SYNC owner account. If two or more people share a mobile phone, each person will have...
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Do I need a data plan on my mobile phone in order to use Traffic, Directions and Information?

No. You don't need a mobile data plan to use Traffic, Directions and Information. Traffic, Directions and Information is available as a complimentary 3-year subscription* for owners of new vehicles equipped with the service. SYNC uses your paired and connected mobile phone to...
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Do my personalized traffic alerts ever expire or get deleted from my SYNC owner account?

Traffic alerts do not expire nor are they deleted unless you delete them. If you no longer wish to receive traffic alerts to your mobile phone, you can do two things: Change your traffic alert preferences in your SYNC owner account. Reply to a traffic alert text message* with...
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Does Call Blocker on my mobile phone affect Traffic, Directions and Information?

No. You can have Call Blocker turned ON and still connect to Traffic, Directions and Information.
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Does Traffic, Directions and Information affect my text messaging or other phone charges on my mobile phone?

Message and Data Rates May Apply. If you elect to receive traffic alerts via text message to your mobile phone, you'll receive text messages* for each traffic alert that is sent to your mobile phone. Additionally, SYNC uses your paired and connected mobile phone to connect to T...
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Does Traffic, Directions and Information work with all mobile phone carriers?

Traffic, Directions and Information will work with all mobile phone carrier networks—except, due to carrier restrictions, the text message traffic alert feature is not currently supported by T-Mobile.
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How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
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How do I activate and connect to Traffic, Directions and Information?

In order to use Traffic, Directions and Information, you need to activate the service online, in your SYNC owner account, and then connect to the service in the vehicle. You activate the service by registering online at syncmyride.com. You connect to the service by pressing the VOI...
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How do I change my Active mobile phone?

SYNC's Driver Services, such as Vehicle Health Report, are accessed through the mobile phone number you select as Active in your SYNC owner account. To change the status of a mobile phone to Active, please log in to your SYNC account, choose Account Settings, then Account Information. Y...
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How do I disconnect from the Traffic, Directions and Information service?

To disconnect from the service simply press and hold the PHONE button on your steering wheel or radio.
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How do I know if my mobile phone will work with Traffic, Directions and Information?

Traffic, Directions and Information works with any paired and connected Bluetooth-enabled mobile phone. For more information, view: How to pair your phone to SYNC, and...
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How do I stop receiving Traffic Alert and Business Search SMS text messages?

You can opt-out of receiving Traffic Alert and Business Search text messages by: changing your service preferences on the www.syncmyride.com website, sending STOP to 58400 short code, or replying STOP to any of the Traffic Alert or Business Search service text messages. Help on using SMS t...
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I have more than one mobile phone; which mobile phone should I use when I connect to Traffic, Directions and Information?

You should use the mobile phone associated with the mobile phone number you assigned to the service in your SYNC owner account. To change the mobile phone number associated with Traffic, Directions and Information, log in to or create a SYNC...
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I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
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I paired my phone and activated Traffic, Directions and Information on syncmyride.com; but when I attempt to connect to Services, I'm not connected and instead receive instructions to register for an account. Why?

There may be a few reasons SYNC may not connect you to Traffic, Directions and Information. Be sure the phone you are using to connect to Traffic, Directions and Information is listed as the Active phone in your SYNC account. Only the currently Active phone has access to Traffic, Di...
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If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?

Yes. If you get a new mobile phone, you'll need to pair your new mobile phone with SYNC. If you get a new mobile phone number, you'll need to change the mobile phone number currently assigned to Traffic, Directions and Information in your SYNC owner account in order to use the servi...
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In which areas of the United States are traffic reports available?

Traffic reports are currently available for most major freeways and interstates and roads in 95 U.S. markets and additional markets are being added all the time. Current coverage areas are listed below, alphabetically by city: Albany, NY Albuquerque, NM Allentown...
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Sometimes Traffic, Directions and Information does not understand what I say, why?

The voice recognition system of Traffic, Directions and Information is accessed through a mobile phone call and the quality of audio is dependent upon the mobile phone service and coverage, which may vary at times. When connected to Traffic, Directions and Information be sure to speak loudly and cle...
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What is an Active mobile phone number?

You can use SYNC's hands-free calling and 911 Assist features with any previously paired and connected mobile phone. However, SYNC's Driver Services, such as Vehicle Health Report and Traffic, Directions and Information, are accessed through the Active mobile phone. Before accessing...
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Why do you need to know my mobile phone number when I sign up for Traffic, Directions and Information?

Your mobile phone number is required to provide service. If you schedule a traffic alert online, SYNC uses your mobile phone number to send you a text message containing the traffic alert you requested. You must enter your mobile phone number when you activate Traffic, Directions a...
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Why does the Traffic, Directions and Information audio lose quality sometimes?

Traffic, Directions and Information is accessed through a mobile phone call and the quality of audio is dependent upon the mobile phone service and coverage, which may vary at times. For questions regarding coverage areas and service availability, please contact your mobile phone service provider.
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Why is the Traffic, Directions and Information audio volume lower than the other audio on SYNC?

The audio level of SYNC is dependent upon the volume of the connected mobile phone while on a phone call or connected to services. Increasing the volume on the mobile phone will increase the audio volume of Traffic, Directions and Information.
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