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FAQs

Business Search

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How can I stop receiving SMS text messages?

There are several types of SMS text messages. Follow the directions for each type of SMS text message that you would like to stop receiving. Vehicle Health Report Report-Ready and Urgent Diagnostic text messages : If you have selected to be notified of Urgent Diagnostic mes...
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How do I tell SYNC whether I want traffic, directions, or other information like news, sports, weather or business search?

Use voice commands to interact with Traffic, Directions and Information. Connect to the service by pressing the VOICE button in your vehicle and then say the voice command, "Services." Once you are connected to Traffic, Directions and Information, use these simple voice commands to...
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What are the benefits of Traffic, Directions and Information?

Traffic, Directions and Information is a low-cost service that provides constantly updated information through a mobile phone call—right over your vehicle's audio system—so you don't need a map screen, printed directions, or to purchase DVDs for updates. With advanced ve...
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What is business search?

Business search is a feature of Traffic, Directions and Information that allows you to say the name of a business or business category and hear the search results in your vehicle. Business search provides you with the following: The telephone number and the ability to call the...
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Why doesn't the Traffic, Directions and Information service recognize my requested business listing?

Although more than 14 million businesses are listed, not all are included—but new listings are added regularly. To add your business listing to SYNC's Traffic, Directions and Information service, please send the business type, name, address, and phone number to...
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Will Ford Motor Company know or collect any information about my driving location?

When you connect to Traffic, Directions and Information the service collects the current location of your vehicle to help provide you with the directions, traffic reports or business searches you request. For more information, view: Traffic, Directions and Information,...
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