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FAQs

Activation

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Can I use Traffic, Directions and Information on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes. After you activate the service online, you can usually connect to the service in your vehicle; occasionally, the activation may take up to 24 hours to process. Once your activation has been processed, you can personalize the service online, or get started in your vehicle—just pre...
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Do I need a credit card to activate or use Traffic, Directions and Information?

A credit card is not required to activate a new, complimentary 3-year subscription to Traffic, Directions and Information. If you are renewing or purchasing a new or an additional subscription, you will need to log in to your SYNC account and provide payment by credit card or PayPal to purc...
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How can I tell if Traffic, Directions and Information is activated?

There are two ways to tell if the service is activated. Online : visit your SYNC owner account, and you'll see a module noting that the service is activated. In your vehicle : if the service is activated, you'll be able to connect using the voice command, "Serv...
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Activation
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How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
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Activation
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How do I activate and connect to Traffic, Directions and Information?

In order to use Traffic, Directions and Information, you need to activate the service online, in your SYNC owner account, and then connect to the service in the vehicle. You activate the service by registering online at syncmyride.com. You connect to the service by pressing the VOI...
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Activation
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Mobile Phone
Subscription
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I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
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Activating
Activation
Mobile Phone
Mobile Phone
SMS Text Messages
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SYNC Owner Account
Text Messages
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If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?

Yes. If you get a new mobile phone, you'll need to pair your new mobile phone with SYNC. If you get a new mobile phone number, you'll need to change the mobile phone number currently assigned to Traffic, Directions and Information in your SYNC owner account in order to use the servi...
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Activation
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Mobile Phone
Text Messages
Traffic Alerts
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Why do you need to know my mobile phone number when I sign up for Traffic, Directions and Information?

Your mobile phone number is required to provide service. If you schedule a traffic alert online, SYNC uses your mobile phone number to send you a text message containing the traffic alert you requested. You must enter your mobile phone number when you activate Traffic, Directions a...
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Activation
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Mobile Phone
Traffic Alerts
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