FAQs

Select a question below to view the answer

• In which areas of the United States are turn-by-turn directions available?
• Are traffic alerts available via email?
• Can I personalize Traffic, Directions and Information to make it more relevant to me?
• Can I use another mobile phone with SYNC's Driver Services?
• Can I use more than one mobile phone with Traffic, Directions and Information?
• Can I use Traffic, Directions and Information if I'm on a call?
• Can I use Traffic, Directions and Information if my mobile phone isn't paired and connected to SYNC?
• Can I use Traffic, Directions and Information on the same day I create my SYNC owner account and activate the service at syncmyride.com?
• Can I use Traffic, Directions and Information using the radio buttons in my vehicle?
• Can I use Traffic, Directions and Information while my vehicle is in motion?
• Can two or more people access Traffic, Directions and Information?
• Do I need a credit card to activate or use Traffic, Directions and Information?
• Do I need a data plan on my mobile phone in order to use Traffic, Directions and Information?
• Do my personalized traffic alerts ever expire or get deleted from my SYNC owner account?
• Does Call Blocker on my mobile phone affect Traffic, Directions and Information?
• Does Traffic, Directions and Information affect my text messaging or other phone charges on my mobile phone?
• Does Traffic, Directions and Information work in Ford, Lincoln, and Mercury rental vehicles?
• Does Traffic, Directions and Information work with all mobile phone carriers?
• How accurate and up-to-date is the information provided in Traffic, Directions and Information?
• How can I stop receiving SMS text messages?
• How can I tell if I have Traffic, Directions and Information in my vehicle?
• How can I tell if Traffic, Directions and Information is activated?
• How do I activate and connect to Traffic, Directions and Information?
• How do I change my Active mobile phone?
• How do I create or edit traffic alerts?
• How do I disconnect from the Traffic, Directions and Information service?
• How do I get a traffic report?
• How do I know if my mobile phone will work with Traffic, Directions and Information?
• How do I renew my subscription to Traffic, Directions and Information after my complimentary 3-year subscription* is over?
• How do I stop receiving Traffic Alert and Business Search SMS text messages?
• How do I tell SYNC whether I want traffic, directions, or other information like news, sports, weather or business search?
• How does Traffic, Directions and Information know when to send me a mobile traffic alert?
• How many address points can I create in my SYNC owner account?
• How much does Traffic, Directions and Information cost?
• I don't want Traffic, Directions and Information; how do I opt-out of the service?
• I have more than one Ford, Lincoln or Mercury vehicle; do I need more than one subscription to Traffic, Directions and Information?
• I have more than one mobile phone; which mobile phone should I use when I connect to Traffic, Directions and Information?
• I paired my phone and activated Traffic, Directions and Information on syncmyride.com; but when I attempt to connect to Services, I'm not connected and instead receive instructions to register for an account. Why?
• I set up a traffic alert, but haven't received one on my mobile phone yet; why not?
• If I get a new mobile phone or a new mobile phone number, will I still have access to Traffic, Directions and Information?
• If I sell my vehicle, is my Traffic, Directions and Information subscription transferable to the next owner?
• In which areas of the United States are traffic reports available?
• In which countries is Traffic, Directions and Information available?
• Is there an after-market kit for Traffic, Directions and Information?
• Is Traffic, Directions and Information available in Canada?
• Is Traffic, Directions and Information available in different languages?
• Is Traffic, Directions and Information available in Mexico?
• Is Traffic, Directions and Information available in the U.S. Territories?
• My SYNC doesn't have Traffic, Directions and Information; can I upgrade to get it?
• My vehicle has the Navigation System radio. Can I get SYNC’s Traffic, Directions and Information on it?
• Sometimes Traffic, Directions and Information does not understand what I say, why?
• What are address points and how do I create and save them?
• What are Favorites, and how do I create them?
• What are information services?
• What are SYNC's Driver Services?
• What are the benefits of Traffic, Directions and Information?
• What are the voice commands to use with Traffic, Directions and Information?
• What are traffic alerts?
• What are turn-by-turn directions?
• What is an Active mobile phone number?
• What is business search?
• What is the SYNC Traffic, Directions and Information service?
• When does my Traffic, Directions and Information subscription expire?
• Which vehicles have Traffic, Directions and Information?
• Why do I need to renew my complimenatry subscription* once a year?
• Why do you need to know my mobile phone number when I sign up for Traffic, Directions and Information?
• Why does the Traffic, Directions and Information audio lose quality sometimes?
• Why doesn't the Traffic, Directions and Information service recognize my requested business listing?
• Why is the Traffic, Directions and Information audio volume lower than the other audio on SYNC?
• Will additional services be added to Traffic, Directions and Information?
• Will Ford Motor Company know or collect any information about my driving location?
• Will I be refunded if I cancel my subscription to Traffic, Directions and Information?