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FAQs

Bluetooth

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Do I have to pair my iPod or MP3 Player with SYNC?

You don’t have to pair your iPod or MP3 Player to SYNC. You can play music through SYNC by connecting your media player through the USB port. You also can play your media device through SYNC wirelessly by pairing it to SYNC if your music player supports Bluetooth Audio Streaming (A2DP) Profile...
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Do I need Bluetooth to connect my media player to SYNC?

Many media players don’t have Bluetooth capability, but they can connect to SYNC via a USB connection or by using the auxiliary input jack. Your SYNC-equipped Ford, Lincoln or Mercury vehicle comes with both inputs for this very purpose. Of course Bluetooth-enabled media players can connect to...
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How do I answer a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and someone calls it, SYNC will sound the incoming call tone. To answer the call, press the Phone button. To ignore or reject the call, either do nothing or press and hold the Phone button.
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How do I pair my phone?

Please select your type of radio and steering wheel before you print or download personalized instructions for How to pair your phone to SYNC
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Make a call
Mobile Phone
Mobile phonebook
Pairing
Primary phone
Tested Mobile Phones
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How do I turn Bluetooth ON/OFF in SYNC?

If Bluetooth is not on when you press the PHONE button, you will not hear a tone. TURN BLUETOOTH ON/OFF displays. Press OK. TURN BLUETOOTH ON? displays. Press OK. For additional information, view How To Turn Bluetooth On.
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How long will the pairing take?

Pairing takes just a few minutes. Please be sure to follow the step-by-step directions that are customized for your vehicle and mobile phone available on the Web site at How to pair your phone to SYNC.
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How many phones will SYNC support and which one will it respond to?

You can pair up to 12 mobile phones with SYNC, however SYNC responds only to the mobile phone to which it is currently connected. When you turn on SYNC, it will automatically search for the phone that has been set as the Primary phone. If the Primary phone is not found, SYNC will connect to the most...
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I have updated my iPhone to firmware version 1.1.3 and now have problems staying connected to my iPhone via Bluetooth. Is there anything that I can do to reduce the number of Bluetooth disconnects?

Yes, turning off automatic phonebook download (within SYNC) will reduce the number of Bluetooth disconnects.
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I want to pair a new device and SYNC is already connected to another device. How do I pair my new device?

In order to pair a new Bluetooth-enabled device, no other BT-enabled devices can be connected to SYNC. All other devices must be disconnected from SYNC. To ensure the device is not connected, a simple solution is to turn off the device or turn off Bluetooth in the device. For complete instr...
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If I have an accident and my mobile phone is thrown from the vehicle, will 911 Assist still work?

In order for the 911 Assist service to place a call to 911, a previously paired and connected phone must be within Bluetooth range of SYNC at the time of the incident. For more information about what’s necessary for 911 Assist to work properly, view...
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If my phone is connected to SYNC, can I use a Bluetooth headset?

Probably not. Most mobile phones will not support using two Bluetooth devices at the same time (SYNC and your headset). So, it is best to turn off your Bluetooth headset before entering the vehicle and using SYNC. By design, there is no need for a driver to use a Bluetooth headset in a SYNC...
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Hands-free
Mobile Phone
Steering wheel controls
SYNC controls
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If my phone is paired to SYNC, can I use a Bluetooth headset for privacy while in the vehicle with others?

Bluetooth technology connects one device at a time. So, you won’t be able to switch between devices unless you disconnect your mobile phone from SYNC and choose to connect to your Bluetooth headset. Switching to privacy mode will allow you to speak privately on your mobile phone, but not throu...
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My mobile phone doesn’t have Bluetooth. Is there any way I can use SYNC?

Mobile phones must be Bluetooth-enabled to be connected to SYNC. For a frequently updated list of mobile phones that we've tested to work with SYNC, view and print the Tested Mobile Ph...
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My mobile phone has Bluetooth but I don’t have an earpiece. Do I have to buy the earpiece?

Using your mobile phone with SYNC gives you hands-free control of your mobile phone calls and eliminates the need for earpieces. Another advantage of SYNC is that sometimes earpieces lose battery charge. That won’t happen with hands-free calling through SYNC. With SYNC, you can make and receiv...
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Hands-free
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Voice commands
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What are the basic commands to use my paired Bluetooth-enabled mobile phone and media player with SYNC?

"Phone" - Command your mobile phone "USB" - Command your media player "Help" - Get spoken SYNC help "Yes" - If SYNC’s confirmation is correct "No" and repeat your original command - If SYNC’s confirmat...
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Bluetooth
Hands-free
Make a call
Voice commands
Voice recognition
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What do I need the PIN or Pass-key for?

SYNC connects to mobile phones wirelessly through Bluetooth technology. You may pair up to 12 mobile phones to SYNC. To ensure that SYNC connects with the correct mobile phone, during pairing, SYNC displays a randomly generated 6-digit number on its screen that you must type into your phone. This en...
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What if I already have a Bluetooth headset paired to my mobile phone? Will I have to un-pair it to use the mobile phone with SYNC?

Each time you turn on SYNC, SYNC will attempt to search for your previously paired phone, recognize it, and connect with it using Bluetooth. However, most mobile phones can only connect to one Bluetooth device at a time. So, it is best to turn off your Bluetooth headset before entering the...
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Connecting
Hands-free
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SYNC controls
SYNC functions
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What is a source?

Source refers to the source of music or other data that SYNC is going to access. You might have a USB device connected to the USB port and a Bluetooth device engaged at the same time, and a third device connected to the auxiliary input jack. There are times when SYNC will need to know which device y...
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Auxiliary input jack
Bluetooth
SYNC controls
SYNC functions
USB
USB drive
USB port
Vehicle stereo system
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What is Bluetooth/where is it on my mobile phone?

Your mobile phone’s Bluetooth set-up screen can probably be found in your phone’s Settings or Tools menu. Because each Bluetooth-enabled mobile phone model has unique characteristics, we strongly encourage you to refer to your mobile phone’s user’s guide when pairing your mob...
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Mobile Phone
Pairing
Tested Mobile Phones
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What is Bluetooth? Why do I need Bluetooth?

Bluetooth technology interconnects mobile phones, headsets, computers, personal digital assistants (PDAs), printers and other devices by a short-range wireless connection. The Bluetooth standard allows for connection without the use of wires and cables. Bluetooth technology allows your mobile phone...
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Bluetooth
Connecting
Media Player
Mobile Phone
Pairing
Tested Mobile Phones
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What is firmware and how do I find out which version is on my Bluetooth-enabled mobile phone?

Firmware is a special type of software that controls the basic functions of your Bluetooth-enabled mobile phone. SYNC is designed to work with the firmware versions listed in the Teste...
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Bluetooth
Compatibility
Connecting
Firmware
Mobile Phone
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What is necessary to make sure 911 Assist works properly?

In order for 911 Assist to work properly: A Bluetooth enabled mobile phone must be ON, previously paired and connected to SYNC. 911 Assist must be enabled (set ON) in the vehicle. The vehicle must have battery power and the ignition must be in the ON or Accessory posit...
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911 Calls
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Bluetooth
Connecting
Enabling 911 Assist
Mobile Phone
Pairing
Turn SYNC on
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What is pairing?

To make hands-free calls with SYNC, you must first pair or authenticate your mobile phone with SYNC. Pairing your phone with SYNC enables SYNC to search for and find your mobile phone every time you turn on your vehicle. After you pair your phone, you may also download your phonebook and call histor...
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Bluetooth
Connecting
Mobile Phone
Pairing
SYNC functions
Tested Mobile Phones
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What is the difference between my mobile phone being paired with SYNC and connected to SYNC?

Pairing is a one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the primary phone, regardless o...
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Why can’t I get text messages through SYNC?

Your mobile phone may not support text messaging through Bluetooth, the wireless technology that connects your phone with SYNC. Unlike mobile phone voice calls, a Bluetooth standard for text messaging has not yet been established. When the technology is developed, Ford will implement it in...
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Compatibility
Mobile Phone
Tested Mobile Phones
Text messaging
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Why can’t passengers use their phones with SYNC at the same time I am using mine?

Only one phone may access SYNC at the same time because the wireless technology, Bluetooth, connects devices to SYNC one at a time. For additional information, view How to pair your phone.
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Bluetooth
Connecting
Pairing
Primary phone
SYNC functions
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Why do I need Bluetooth?

Bluetooth provides the wireless connection that allows your mobile phone to work with SYNC, so you can make phone calls hands-free. View How to turn Bluetooth On and Off in SYNC.
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Bluetooth
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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Will my mobile phone work with SYNC?

If your mobile phone has Bluetooth, the answer is likely: “Yes!” Most Bluetooth-enabled mobile phones support hands-free calling through SYNC. We've tested a wide variety of mobile phones to ensure they support hands-free calling through SYNC. However, even if your...
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Bluetooth
Compatibility
Connecting
Pairing
SYNC functions
Tested Mobile Phones
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Will you help me pair my phone?

How to pair your phone to SYNC provides customized instructions. Please select your type of radio and steering wheel before you print the instructions for your SYNC unit. If you need assistance when pairing your phone,...
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Bluetooth
Connecting
Mobile Phone
Pairing
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