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FAQs

Compatibility

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Are all thumb drives/flash drives compatible with SYNC?

Most USB storage drives (also referred to as Thumb Drives and Flash Drives) are compatible with SYNC. Note that password or biometrically protected or locked files are not accessible by SYNC. Because U3 USB drives may be password-protected and the files may not be accessible by SYNC, we recommend th...
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Compatibility
Memory stick
USB
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Can I stream a radio station from my mobile phone through SYNC?

You may listen to streaming audio through SYNC if your mobile phone supports streaming audio, is compatible with SYNC, and has been paired and connected to SYNC. For a frequently updated list of mobile phones we've tested to work with SYNC so far, view...
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Audio Streaming
Compatibility
Internet
Pairing
SYNC controls
SYNC functions
Tested Mobile Phones
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Can I use my Apple iPod Shuffle with SYNC?

The Apple iPod Shuffle may be used in your vehicle, but its more simplified design does not enable it to be used via SYNC’s USB connection. If you want to use SYNC to listen to music from an iPod Shuffle, you will need to connect it to your vehicle’s auxiliary input jack and control it m...
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Auxiliary input jack
Cables
Compatibility
iPod
Media Player
USB
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Do I have to sign up with a specific wireless carrier or need a special phone to use SYNC?

You can use SYNC with a wide range of carriers throughout the country. The system will work with the vast majority of popular Bluetooth-enabled phones on the market today. For a frequently updated list, view and print...
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Compatibility
Mobile Phone
Tested Mobile Phones
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Do some LG mobile phones have problems connecting to SYNC?

The following (discontinued) LG Phones may experience a problem connecting to SYNC: LG VX-8350 LG VX-8500 LG VX-5500 LG VX-8300 The problem is that SYNC can't automatically download your phonebook from these phones. This only happens if your SYNC is e...
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Compatibility
Upgrade
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Does my Sony device work with SYNC?

Many newer Sony portable devices, including the PSP, support MP3, WAV, WMA and M4A file formats — all of which work with SYNC. This includes the latest series of Network Walkman products such as the NWZ-A818 and NWZ-S615F media players. Prior to August 2007, many Sony devices used the...
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Compatibility
File formats
Media Player
Tested Media Players
USB drive
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Does SYNC work with all mobile phone carriers?

SYNC works with most major carriers, which are also known as providers. View a frequently updated list at the Tested Mobile Phones Chart.
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Compatibility
Mobile Phone
Tested Mobile Phones
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Has Ford tested any phones and found them not compatible with SYNC?

Of all phones tested by Ford, there are only a few that are not compatible due to peculiarities in these phones’ applications of the Bluetooth specifications and/or profiles. They are listed below: - Motorola v710 (firmware version unknown): You will not be able to pair this phone to SYNC,...
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Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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What does Recommended mean?

The star symbol indicates that the media player is recommended because of its high level of compatibility with SYNC.
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Compatibility
Media Player
Tested Media Players
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What file formats will SYNC play?

SYNC will recognize and play MP3, WMA, AAC and WAV files. For additional information, view Media Players We've Tested So Far.
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Compatibility
SYNC technology
SYNC Unit
Tested Media Players
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What is firmware and how do I find out which version is on my Bluetooth-enabled mobile phone?

Firmware is a special type of software that controls the basic functions of your Bluetooth-enabled mobile phone. SYNC is designed to work with the firmware versions listed in the Teste...
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Bluetooth
Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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What is firmware and how do I find out which version is on my media player?

Firmware is a special type of software that controls the basic functions of your media player. SYNC is designed to work with the firmware versions listed in the Tested Media Player Char...
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Compatibility
Firmware
iPod
Media Player
Tested Media Players
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What is firmware?

Firmware is software that is embedded in the hardware of a device. Firmware often can be programmed and updated after the device has been manufactured. Versions of firmware are released as updates become available. Please contact your mobile phone carrier or device manufacturer for the fir...
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Compatibility
Firmware
iPod
Media Player
Mobile Phone
Tested Media Players
Tested Mobile Phones
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Why can’t I get text messages through SYNC?

Your mobile phone may not support text messaging through Bluetooth, the wireless technology that connects your phone with SYNC. Unlike mobile phone voice calls, a Bluetooth standard for text messaging has not yet been established. When the technology is developed, Ford will implement it in...
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Bluetooth
Compatibility
Mobile Phone
Tested Mobile Phones
Text messaging
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Why won’t my call go through?

Phone calls may not connect because of: - Mobile phone service in the current area. - The mobile phone may not have been paired. Please view How to pair your phone to SYNC. - The mobile phone is not compatible w...
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Compatibility
Connecting
Pairing
SYNC controls
SYNC functions
Tested Mobile Phones
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Will my media player work with SYNC?

The answer is likely: “Yes!” Most popular media players work with SYNC, including iPod*, Zune, “Plays for Device” players, and most USB drives. Supported audio formats include MP3s, AAC, WMA, and WAV. Want to view and print a frequently updated list? ...
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Compatibility
iPod
Media Player
Memory stick
SYNC functions
Tested Media Players
USB drive
USB port
Vehicle stereo system
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Will my memory stick work?

Sony manufactures a storage device called Memory Stick, which is not a conventional USB storage device, also called a USB drive, and does not work with SYNC.
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Compatibility
Memory stick
USB
USB drive
USB port
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Will my mobile phone work with SYNC?

If your mobile phone has Bluetooth, the answer is likely: “Yes!” Most Bluetooth-enabled mobile phones support hands-free calling through SYNC. We've tested a wide variety of mobile phones to ensure they support hands-free calling through SYNC. However, even if your...
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Bluetooth
Compatibility
Connecting
Pairing
SYNC functions
Tested Mobile Phones
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Will SYNC work with all mobile phones?

SYNC is compatible with many Bluetooth-enabled mobile phones. For a frequently updated list view and print the Tested Mobile Phones Chart.
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Compatibility
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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