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FAQs

Pairing

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Can I stream a radio station from my mobile phone through SYNC?

You may listen to streaming audio through SYNC if your mobile phone supports streaming audio, is compatible with SYNC, and has been paired and connected to SYNC. For a frequently updated list of mobile phones we've tested to work with SYNC so far, view...
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Audio Streaming
Compatibility
Internet
Pairing
SYNC controls
SYNC functions
Tested Mobile Phones
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Can I use my iPhone for phone calls while I’m listening to music through it at the same time?

If you answer or make a phone call while you are listening to music, SYNC will automatically pause the media until the call has been completed. Always pair your iPhone with SYNC BEFORE playing media and do not use the media player controls while you’re in a phone call to avoid simultaneous pho...
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iPod
Make a call
Pairing
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Does SYNC improve or lessen my cellular coverage?

SYNC has no affect on mobile service coverage. Service quality is totally dependent upon your mobile service provider. For additional information, view Mobile Phones We've Tested So Far.
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Mobile Phone
Pairing
Tested Mobile Phones
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Has Ford tested any phones and found them not compatible with SYNC?

Of all phones tested by Ford, there are only a few that are not compatible due to peculiarities in these phones’ applications of the Bluetooth specifications and/or profiles. They are listed below: - Motorola v710 (firmware version unknown): You will not be able to pair this phone to SYNC,...
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Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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How do I end a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and answered a call, you can end that call by pressing and holding your Phone button.
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Hands-free
Make a call
Pairing
Radio controls
Voice commands
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How do I pair my phone?

Please select your type of radio and steering wheel before you print or download personalized instructions for How to pair your phone to SYNC
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Bluetooth
Connecting
Make a call
Mobile Phone
Mobile phonebook
Pairing
Primary phone
Tested Mobile Phones
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How do I turn Bluetooth ON/OFF in SYNC?

If Bluetooth is not on when you press the PHONE button, you will not hear a tone. TURN BLUETOOTH ON/OFF displays. Press OK. TURN BLUETOOTH ON? displays. Press OK. For additional information, view How To Turn Bluetooth On.
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Bluetooth
Mobile Phone
Pairing
SYNC functions
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How does SYNC know which mobile phone to connect to?

Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the Primary phone, regardless of the presence of other previously paired phones, then if the Primary phone is not found it will connect with the phone that it was...
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Connecting
Mobile Phone
Mobile Phone
Mobile Phone
Pairing
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How does SYNC send my vehicle's information to Ford Motor Company?

SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company.
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All Related FAQs
Connecting
Ford Motor Company
Mobile Phone
Pairing
Run a Report
SYNC functions
SYNC Unit
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How long will the pairing take?

Pairing takes just a few minutes. Please be sure to follow the step-by-step directions that are customized for your vehicle and mobile phone available on the Web site at How to pair your phone to SYNC.
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Bluetooth
Connecting
Pairing
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How many phones will SYNC support and which one will it respond to?

You can pair up to 12 mobile phones with SYNC, however SYNC responds only to the mobile phone to which it is currently connected. When you turn on SYNC, it will automatically search for the phone that has been set as the Primary phone. If the Primary phone is not found, SYNC will connect to the most...
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Bluetooth
Connecting
Mobile Phone
Mobile Phone
Pairing
Primary phone
SYNC functions
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I accidentally made the wrong phone my primary phone. How do I make a different phone the primary phone?

If your phone has already been paired to SYNC, you can choose to make it the primary or favorite phone. For navigation radios: Enter the PHONE menu. Touch SETTINGS. Press the ARROWS to scroll to the name of the phone you wish to make Primary. Touch SET AS FAV...
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Connecting
Pairing
Primary phone
SYNC functions
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I want to pair a new device and SYNC is already connected to another device. How do I pair my new device?

In order to pair a new Bluetooth-enabled device, no other BT-enabled devices can be connected to SYNC. All other devices must be disconnected from SYNC. To ensure the device is not connected, a simple solution is to turn off the device or turn off Bluetooth in the device. For complete instr...
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Bluetooth
Connecting
Pairing
SYNC functions
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If I get a new mobile phone or a new mobile phone number, will I still have access to Vehicle Health Report?

SYNC's Driver Services, such as Vehicle Health Report, are accessed through the mobile phone number you select as Active in your SYNC owner account. If you get a new mobile phone number, you'll need to add it to your SYNC account and select that number as Active. Then, be sure you p...
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All Related FAQs
Mobile Phone
Mobile Phone
Pairing
Primary phone
SYNC Owner Account
SYNC Owner Account
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If I have an accident and my mobile phone is thrown from the vehicle, will 911 Assist still work?

In order for the 911 Assist service to place a call to 911, a previously paired and connected phone must be within Bluetooth range of SYNC at the time of the incident. For more information about what’s necessary for 911 Assist to work properly, view...
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911 Calls
All Related FAQs
Bluetooth
Connecting
Mobile Phone
Mobile Phone
Pairing
Turn SYNC on
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If I have more than one previously paired phone in my vehicle, which phone does 911 Assist use to place a 911 call in the event of an accident?

911 Assist will attempt to place the 911 call using whichever paired mobile phone is currently connected to SYNC via Bluetooth.
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911 Calls
All Related FAQs
Connecting
Mobile Phone
Mobile Phone
Pairing
Primary phone
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If my phone is paired to SYNC, can I use a Bluetooth headset for privacy while in the vehicle with others?

Bluetooth technology connects one device at a time. So, you won’t be able to switch between devices unless you disconnect your mobile phone from SYNC and choose to connect to your Bluetooth headset. Switching to privacy mode will allow you to speak privately on your mobile phone, but not throu...
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Bluetooth
Connecting
Hands-free
Pairing
SYNC controls
SYNC functions
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My mobile phone doesn’t have Bluetooth. Is there any way I can use SYNC?

Mobile phones must be Bluetooth-enabled to be connected to SYNC. For a frequently updated list of mobile phones that we've tested to work with SYNC, view and print the Tested Mobile Ph...
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Bluetooth
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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My mobile phone has Bluetooth but I don’t have an earpiece. Do I have to buy the earpiece?

Using your mobile phone with SYNC gives you hands-free control of your mobile phone calls and eliminates the need for earpieces. Another advantage of SYNC is that sometimes earpieces lose battery charge. That won’t happen with hands-free calling through SYNC. With SYNC, you can make and receiv...
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Bluetooth
Hands-free
Mobile Phone
Pairing
Voice commands
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SYNC asks for the name of my mobile phone. Is that like, Motorola Q or Doug’s Blackberry?

During pairing, SYNC will find the model name of the mobile phone, such as Motorola Q. If you’ve personalized your phone, SYNC will find its name such as Doug’s Blackberry. View also How to pair your phone.
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Pairing
SYNC functions
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What do I need the PIN or Pass-key for?

SYNC connects to mobile phones wirelessly through Bluetooth technology. You may pair up to 12 mobile phones to SYNC. To ensure that SYNC connects with the correct mobile phone, during pairing, SYNC displays a randomly generated 6-digit number on its screen that you must type into your phone. This en...
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Bluetooth
Connecting
Pairing
Primary phone
SYNC functions
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What if I already have a Bluetooth headset paired to my mobile phone? Will I have to un-pair it to use the mobile phone with SYNC?

Each time you turn on SYNC, SYNC will attempt to search for your previously paired phone, recognize it, and connect with it using Bluetooth. However, most mobile phones can only connect to one Bluetooth device at a time. So, it is best to turn off your Bluetooth headset before entering the...
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Bluetooth
Connecting
Hands-free
Pairing
SYNC controls
SYNC functions
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What is Bluetooth/where is it on my mobile phone?

Your mobile phone’s Bluetooth set-up screen can probably be found in your phone’s Settings or Tools menu. Because each Bluetooth-enabled mobile phone model has unique characteristics, we strongly encourage you to refer to your mobile phone’s user’s guide when pairing your mob...
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Bluetooth
Mobile Phone
Pairing
Tested Mobile Phones
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What is Bluetooth? Why do I need Bluetooth?

Bluetooth technology interconnects mobile phones, headsets, computers, personal digital assistants (PDAs), printers and other devices by a short-range wireless connection. The Bluetooth standard allows for connection without the use of wires and cables. Bluetooth technology allows your mobile phone...
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Bluetooth
Connecting
Media Player
Mobile Phone
Pairing
Tested Mobile Phones
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What is firmware and how do I find out which version is on my Bluetooth-enabled mobile phone?

Firmware is a special type of software that controls the basic functions of your Bluetooth-enabled mobile phone. SYNC is designed to work with the firmware versions listed in the Teste...
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Bluetooth
Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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What is necessary to make sure 911 Assist works properly?

In order for 911 Assist to work properly: A Bluetooth enabled mobile phone must be ON, previously paired and connected to SYNC. 911 Assist must be enabled (set ON) in the vehicle. The vehicle must have battery power and the ignition must be in the ON or Accessory posit...
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911 Calls
All Related FAQs
Bluetooth
Connecting
Enabling 911 Assist
Mobile Phone
Pairing
Turn SYNC on
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What is pairing?

To make hands-free calls with SYNC, you must first pair or authenticate your mobile phone with SYNC. Pairing your phone with SYNC enables SYNC to search for and find your mobile phone every time you turn on your vehicle. After you pair your phone, you may also download your phonebook and call histor...
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Bluetooth
Connecting
Mobile Phone
Pairing
SYNC functions
Tested Mobile Phones
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What is the difference between my mobile phone being paired with SYNC and connected to SYNC?

Pairing is a one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the primary phone, regardless o...
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All Related FAQs
Bluetooth
Connecting
Mobile Phone
Mobile Phone
Mobile Phone
Pairing
Primary phone
Tested Mobile Phones
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Why can’t I pair my phone while driving?

For your safety, SYNC will not pair your phone if the vehicle is in motion. Pairing your phone requires you to read both the radio and mobile phone displays as well as enter numbers and press function buttons. This procedure cannot occur while the vehicle is in motion. For additional inform...
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Connecting
Pairing
SYNC functions
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Why can’t passengers use their phones with SYNC at the same time I am using mine?

Only one phone may access SYNC at the same time because the wireless technology, Bluetooth, connects devices to SYNC one at a time. For additional information, view How to pair your phone.
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Bluetooth
Connecting
Pairing
Primary phone
SYNC functions
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Why do I need Bluetooth?

Bluetooth provides the wireless connection that allows your mobile phone to work with SYNC, so you can make phone calls hands-free. View How to turn Bluetooth On and Off in SYNC.
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Bluetooth
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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Why won’t my call go through?

Phone calls may not connect because of: - Mobile phone service in the current area. - The mobile phone may not have been paired. Please view How to pair your phone to SYNC. - The mobile phone is not compatible w...
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Compatibility
Connecting
Pairing
SYNC controls
SYNC functions
Tested Mobile Phones
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Will my mobile phone work with SYNC?

If your mobile phone has Bluetooth, the answer is likely: “Yes!” Most Bluetooth-enabled mobile phones support hands-free calling through SYNC. We've tested a wide variety of mobile phones to ensure they support hands-free calling through SYNC. However, even if your...
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Bluetooth
Compatibility
Connecting
Pairing
SYNC functions
Tested Mobile Phones
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Will SYNC work with all mobile phones?

SYNC is compatible with many Bluetooth-enabled mobile phones. For a frequently updated list view and print the Tested Mobile Phones Chart.
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Compatibility
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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Will you help me pair my phone?

How to pair your phone to SYNC provides customized instructions. Please select your type of radio and steering wheel before you print the instructions for your SYNC unit. If you need assistance when pairing your phone,...
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Bluetooth
Connecting
Mobile Phone
Pairing
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