FordLincolnMercury
 
  •  
  • SYNC Owner Center
  • Troubleshooting Tips
  • FAQs
  • SYNC Features By Model Year
  • Shop For SYNC

FAQs

Hands-free

View more FAQ topics

Select a question below to view the answer


Are voice commands the only way to operate my mobile phone and portable music player?

No. SYNC also gives you the option to operate your phone and music player via simple controls on the steering wheel and radio unit.
Details

Related Topics

Hands-free
Make a call
Media Player
Mobile Phone
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice prompts
Voice recognition
Back to top

Definitions and Feature Descriptions

Phone Pairing Pairing is the one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once you’ve paired your mobile phone, every time you connect to SYNC, you can control your phone through voice commands and your radio and steering wheel butto...
Details

Related Topics

Audio Streaming
Contact list
Hands-free
Mobile phonebook
Radio controls
Steering wheel controls
Voice commands
Voice prompts
Back to top

Does SYNC's voice recognition system need to learn my voice?

For most users, SYNC’s intelligent voice-recognition technology needs no "training" to recognize voices, regardless of who is speaking. For additional information, view How to command SYNC with your voice.
Details

Related Topics

Hands-free
Mobile phone speaking volume
Voice commands
Voice prompts
Voice recognition
Back to top

Does the voice button stay on by default until I turn it off? Will it automatically remain on after I turn the car off and restart it?

Most of the time, you will need to press the VOICE button each time you wish to activate the Voice Recognition function in SYNC. Voice mode deactivates when the car is turned off. If you are connected to SYNC's Traffic, Directions and Information service, you will not have to press the...
Details

Related Topics

Hands-free
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice recognition
Back to top

How do I answer a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and someone calls it, SYNC will sound the incoming call tone. To answer the call, press the Phone button. To ignore or reject the call, either do nothing or press and hold the Phone button.
Details

Related Topics

Bluetooth
Connecting
Hands-free
Make a call
SYNC functions
Voice commands
Back to top

How do I cancel a call once SYNC has started dialing?

To cancel a call, simply press and hold the PHONE button on either your steering wheel or radio. For additional information, view How to make a hands-free call.
Details

Related Topics

Hands-free
Make a call
Mobile Phone
SYNC controls
SYNC functions
Voice commands
Back to top

How do I connect, find and play a single song on my media device through SYNC?

Easy to follow, step-by-step instructions can be found at How to connect your media player and play music.
Details

Related Topics

Hands-free
Media Player
Steering wheel controls
Voice commands
Back to top

How do I end a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and answered a call, you can end that call by pressing and holding your Phone button.
Details

Related Topics

Hands-free
Make a call
Pairing
Radio controls
Voice commands
Back to top

How do I search for songs on my media device, by song, artist or similar music hands-free?

Playing music hands-free with SYNC is a snap. Just go to How to use your media player with voice commands.
Details

Related Topics

Hands-free
Media Player
Back to top

How do I use SYNC's voice activation feature to play digital music?

Hands-free digital music is at the tip of your tongue. Just say what you want and SYNC makes the music. Search, play and shuffle music with simple voice commands. SYNC understands artist names, track names, album names, genres and even the names of your favorite playlists. Want to repeat music, play...
Details

Related Topics

Hands-free
Voice commands
Voice prompts
Back to top

How do I use SYNC's voice-activation feature with my mobile phone?

Staying connected with hands-free mobile calling is easy. Simply say one of several voice commands and you’re connected. For example, if you’re calling your friend Jane, say "Call Jane," "Call Jane at home" or "Call Jane at work" and SYNC does the rest. If Jane’s number isn’t programmed into your mo...
Details

Related Topics

Contact list
Hands-free
Make a call
Mobile Phone
Voice commands
Voice prompts
Voice recognition
Back to top

If my phone is connected to SYNC, can I use a Bluetooth headset?

Probably not. Most mobile phones will not support using two Bluetooth devices at the same time (SYNC and your headset). So, it is best to turn off your Bluetooth headset before entering the vehicle and using SYNC. By design, there is no need for a driver to use a Bluetooth headset in a SYNC...
Details

Related Topics

Bluetooth
Hands-free
Mobile Phone
Steering wheel controls
SYNC controls
SYNC functions
Back to top

If my phone is paired to SYNC, can I use a Bluetooth headset for privacy while in the vehicle with others?

Bluetooth technology connects one device at a time. So, you won’t be able to switch between devices unless you disconnect your mobile phone from SYNC and choose to connect to your Bluetooth headset. Switching to privacy mode will allow you to speak privately on your mobile phone, but not through you...
Details

Related Topics

Bluetooth
Connecting
Hands-free
Pairing
SYNC controls
SYNC functions
Back to top

My mobile phone has Bluetooth but I don’t have an earpiece. Do I have to buy the earpiece?

Using your mobile phone with SYNC gives you hands-free control of your mobile phone calls and eliminates the need for earpieces. Another advantage of SYNC is that sometimes earpieces lose battery charge. That won’t happen with hands-free calling through SYNC. With SYNC, you can make and receive mobi...
Details

Related Topics

Bluetooth
Hands-free
Mobile Phone
Pairing
Voice commands
Back to top

What are the "hands-free" advantages of SYNC?

Voice-activated, hands-free functionality means less distraction while driving. As both your mobile phone and music player are fully integrated, you’re able to concentrate on the road. This is an especially smart solution as more and more states and jurisdictions outlaw driving while talking on a ha...
Details

Related Topics

Hands-free
Make a call
Voice commands
Voice prompts
Back to top

What are the basic commands to use my paired Bluetooth-enabled mobile phone and media player with SYNC?

"Phone" - Command your mobile phone "USB" - Command your media player "Help" - Get spoken SYNC help "Yes" - If SYNC’s confirmation is correct "No" and repeat your original command - If SYNC’s confirmation is incorrect "Cancel" - Stop something SYNC is cu...
Details

Related Topics

Bluetooth
Hands-free
Make a call
Voice commands
Voice recognition
Back to top

What if I already have a Bluetooth headset paired to my mobile phone? Will I have to un-pair it to use the mobile phone with SYNC?

Each time you turn on SYNC, SYNC will attempt to search for your previously paired phone, recognize it, and connect with it using Bluetooth. However, most mobile phones can only connect to one Bluetooth device at a time. So, it is best to turn off your Bluetooth headset before entering the...
Details

Related Topics

Bluetooth
Connecting
Hands-free
Pairing
SYNC controls
SYNC functions
Back to top

What is voice recognition?

Voice recognition (VR) technology interprets spoken commands to execute tasks. SYNC’s VR enables you to use your mobile phone and media player hands-free. View also How to command SYNC with your voice.
Details

Related Topics

Hands-free
Steering wheel controls
Voice commands
Voice prompts
Voice recognition
Back to top

What kind of technology does SYNC use?

SYNC uses the Microsoft Auto computing platform and Ford Motor Company proprietary software to create a spectacular speech recognition capability. This system, available exclusively as an option on a range of Ford, Lincoln and Mercury vehicles, is the most sophisticated hands-free interface availabl...
Details

Related Topics

Ford Motor Company
Ford vehicles
Hands-free
Lincoln vehicles
Mercury vehicles
Microsoft
Microsoft Auto
SYNC technology
SYNC Unit
Voice commands
Voice recognition
Back to top