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FAQs

Urgent Diagnostic Messages

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How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...
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I signed up to receive SMS text message* notifications of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages, but I haven’t received any. Why?

If you chose to be notified of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages by SMS text messages* and have not received any there may be a few reasons why: 1. Your mobile phone carrier is currently not supported by SMS text messaging. View:...
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What is an Urgent Diagnostic message?

An Urgent Diagnostic message is an SMS text message* sent to your mobile phone after you initiate a Vehicle Health Report if the diagnostic data sent to Ford Motor Company by your vehicle indicates that short-term follow-up action should be taken to prevent or reduce the likelihood of a serious vehi...
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What should I do if I receive a Vehicle Health Report Urgent Diagnostic message?

Urgent Diagnostic messages contain specific actions you should take given the circumstances involved.
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Why can't I get Urgent Diagnostic messages sent by email?

Urgent Diagnostic messages are time sensitive, meaning they are delivered within a few minutes of running a Vehicle Health Report in your vehicle. Because timing is critical, we send Urgent Diagnostic messages by SMS text messages*, only. *Cellular phone message and data rates may apply w...
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Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
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Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
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Urgent Diagnostic Messages
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