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FAQs

SYNC Owner Account

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How do I activate Vehicle Health Report at syncmyride.com?

Before you run your first Vehicle Health Report, you need to activate the service online. Just register for a SYNC owner account and then follow the instructions to activate Vehicle Health Report and set your Vehicle Health Report preferences online. The Vehicle Health Report featu...
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Can I run a Vehicle Health Report if my mobile phone is not paired and connected with SYNC?

No. The mobile phone associated with Vehicle Health Report in your SYNC account must be turned ON and paired and connected with SYNC in order to run a Vehicle Health Report. To change the mobile phone associated with Vehicle Health Report, visit...
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Can I run a Vehicle Health Report on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes, the Vehicle Health Report feature is set ON in your vehicle at the factory, so you should be able to run a report the same day you activate the service on syncmyride.com. For more information about activating the service and running a report, view...
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Do I need to turn on or activate Vehicle Health Report in my vehicle?

Vehicle Health Report is set ON at the factory, so you do not need to set it on or activate it in your vehicle. You do , however, need to activate the service in your SYNC account on the syncmyride.com website before running a report in your vehicle. For instructions, view:...
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Do my Vehicle Health Reports ever expire or are they deleted from my SYNC account?

Yes. Vehicle Health reports are deleted from your SYNC account after 30 days, although Ford Motor Company may retain the underlying data. Each time you run a new report, it replaces your old report. If you want to save a Vehicle Health Report, you can print or email your reports a...
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How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
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How do I receive Vehicle Health Report Report-Ready notifications?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified when your Vehicle Health Report is ready. You can choose to be notified via email or SMS text messages* sent to your mobile phone. If you choose to receive Report-Ready notification...
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How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...
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How do I stop receiving SMS text messages* from SYNC?

If you have selected to be notified of Urgent Diagnostic messages or Vehicle Health Report Report-Ready alerts by SMS text messages*, you may opt-out of receiving SYNC text messages at any time by sending STOP to 4SYNC (47962) short code, or simply replying STOP to any text message from SYNC. ...
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How is a Vehicle Health Report generated?

When you run a Vehicle Health Report, SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company. Ford Motor Company uses this and other information to create a personalized, easy-to-understand Vehicle Health Report in you...
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How long does it take for my Vehicle Health Report to show up in my account at syncmyride.com?

SYNC will notify you via email or SMS text message* when your report is ready. Typically, your report will be ready a few minutes after you run the report in your vehicle. *Cellular phone message and data rates may apply when using Short Message Service (SMS) or Text Messages depen...
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I didn’t get my confirmation text message. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report Report-Ready notifications and Urgent Diagnostic messages, and did not receive a confirmation text message on your mobile phone, it may be because your mobile phone may not be capable of text messaging, or if it is, t...
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I have more than one mobile phone; which mobile phone should I use when I run a Vehicle Health Report?

The mobile phone number you select as Active in your SYNC account is the mobile phone that will be used to access all SYNC's Driver Services*, including Vehicle Health Report. To change the Active mobile phone visit your SYN...
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I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
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I signed up to receive email notifications of Vehicle Health Reports, but I haven’t received any. Why?

If you have not received an email from syncinfo@ford.com confirming the activation of the Vehicle Health Report service and your choice of notification: 1. Please add syncinfo@ford.com to your Safe Sender list in your email application. Please also check your spam or junk mail folder for...
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I signed up to receive SMS text message* notifications of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages, but I haven’t received any. Why?

If you chose to be notified of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages by SMS text messages* and have not received any there may be a few reasons why: 1. Your mobile phone carrier is currently not supported by SMS text messaging. View:...
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If I get a new mobile phone or a new mobile phone number, will I still have access to Vehicle Health Report?

SYNC's Driver Services, such as Vehicle Health Report, are accessed through the mobile phone number you select as Active in your SYNC owner account. If you get a new mobile phone number, you'll need to add it to your SYNC account and select that number as Active. Then, be sure you p...
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What is an Active mobile phone number?

You can use SYNC's hands-free calling and 911 Assist features with any previously paired and connected mobile phone. However, SYNC's Driver Services, such as Vehicle Health Report and Traffic, Directions and Information, are accessed through the Active mobile phone. Before accessing...
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Where can I view my Vehicle Health Report?

After you run a Vehicle Health Report, visit syncmyride.com, log in to your SYNC account, and follow the instructions to view, print or email your report.
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Why are there two dates displayed in the Vehicle Health Report; one for vehicle diagnostic information and another for non-diagnostic information?

The date displayed with the vehicle diagnostic information is the date SYNC retrieved information about your vehicle. The date displayed with the non-diagnostic vehicle information is the date you viewed your Vehicle Health Report at syncmyride.com. The two dates are provided so th...
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Why does the Vehicle Health Report service need to know my mobile phone number?

SYNC uses your mobile phone to send certain information about your vehicle. The Vehicle Health Report information sent to Ford Motor Company from your vehicle includes the phone number of the mobile phone sending the information. That way Ford Motor Company knows the correct SYNC account fo...
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Why does Vehicle Health Report need to know my email address?

SYNC uses your email address to match your Vehicle Health Report to your SYNC account, and (if you select to be notified via email) to send you email notifications when your Vehicle Health Report is ready to view online at syncmyride.com. For more information about syncmyride.com privacy, r...
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Why does Vehicle Health Report need to know my vehicle's operating condition?

The maintenance schedule for your vehicle varies according to how you operate your vehicle. Your vehicle's operating condition is necessary for Vehicle Health Report to display the appropriate maintenance information. You enter the vehicle's operating condition when you activate th...
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Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
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