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FAQs

SMS Text Messages

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Are there any additional mobile phone charges when I use the SYNC Vehicle Health Report service?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Message S...
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Can my mobile phone receive Vehicle Health Report SMS text messages*?

In order to receive Vehicle Health Report Report-Ready notifications and Urgent Diagnostic SMS text messages* please be sure: 1. Your mobile phone can receive SMS text messages. 2. Your mobile phone carrier is one supported by SYNC. View:...
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Can SMS text message* Vehicle Health Report alerts be sent through all mobile phone carriers?

Although many mobile phone carriers are supported, currently, not all of them are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. As we update this list, please check back soon. In the meantime, you can receive Veh...
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Do I need a data plan on my mobile phone in order to use Vehicle Health Report?

No. You don't need a mobile data plan to use the SYNC Vehicle Health Report service. The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone...
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How can I stop receiving SMS text messages?

There are several types of SMS text messages. Follow the directions for each type of SMS text message that you would like to stop receiving. Vehicle Health Report Report-Ready and Urgent Diagnostic text messages : If you have selected to be notified of Urgent Diagnostic mes...
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How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
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How do I activate Vehicle Health Report at syncmyride.com?

Before you run your first Vehicle Health Report, you need to activate the service online. Just register for a SYNC owner account and then follow the instructions to activate Vehicle Health Report and set your Vehicle Health Report preferences online. The Vehicle Health Report featu...
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How do I receive Vehicle Health Report Report-Ready notifications?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified when your Vehicle Health Report is ready. You can choose to be notified via email or SMS text messages* sent to your mobile phone. If you choose to receive Report-Ready notification...
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How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...
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How do I stop receiving SMS text messages* from SYNC?

If you have selected to be notified of Urgent Diagnostic messages or Vehicle Health Report Report-Ready alerts by SMS text messages*, you may opt-out of receiving SYNC text messages at any time by sending STOP to 4SYNC (47962) short code, or simply replying STOP to any text message from SYNC. ...
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How long does it take for my Vehicle Health Report to show up in my account at syncmyride.com?

SYNC will notify you via email or SMS text message* when your report is ready. Typically, your report will be ready a few minutes after you run the report in your vehicle. *Cellular phone message and data rates may apply when using Short Message Service (SMS) or Text Messages depen...
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How much does the SYNC Vehicle Health Report service cost?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text messaging* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Messag...
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I didn’t get my confirmation text message. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report Report-Ready notifications and Urgent Diagnostic messages, and did not receive a confirmation text message on your mobile phone, it may be because your mobile phone may not be capable of text messaging, or if it is, t...
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I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
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I requested SMS text messages for notification of Vehicle Health Report Report-Ready alerts, but got an email notification instead. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report notifications and Urgent Diagnostic messages, and received an email message instead of a confirmation text message on your mobile phone, it is most likely because we do not support your mobile phone carrier at this ti...
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I signed up to receive SMS text message* notifications of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages, but I haven’t received any. Why?

If you chose to be notified of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages by SMS text messages* and have not received any there may be a few reasons why: 1. Your mobile phone carrier is currently not supported by SMS text messaging. View:...
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What is an Urgent Diagnostic message?

An Urgent Diagnostic message is an SMS text message* sent to your mobile phone after you initiate a Vehicle Health Report if the diagnostic data sent to Ford Motor Company by your vehicle indicates that short-term follow-up action should be taken to prevent or reduce the likelihood of a serious vehi...
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Which mobile phone carriers can SYNC send Vehicle Health Report SMS text messages* through?

Although many mobile phone carriers are supported, currently, not all are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. We update this list, so check back soon if your carrier is not listed yet. Mobile...
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Why does the Vehicle Health Report service need to know my mobile phone number?

SYNC uses your mobile phone to send certain information about your vehicle. The Vehicle Health Report information sent to Ford Motor Company from your vehicle includes the phone number of the mobile phone sending the information. That way Ford Motor Company knows the correct SYNC account fo...
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Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
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