FordLincolnMercury
 
  •  
  • Making Calls
  • Playing Music
  • Using SYNC
  • Using Services
  • Owner to Owner
  • FAQs

FAQs

SMS Text Messages

View more FAQ topics

Select a question below to view the answer


How do I activate Vehicle Health Report at syncmyride.com?

Before you run your first Vehicle Health Report, you need to activate the service online. Just register for a SYNC owner account and then follow the instructions to activate Vehicle Health Report and set your Vehicle Health Report preferences online. The Vehicle Health Report featu...
Details

Related Topics

Activating
All Related FAQs
Run a Report
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Syncmyride.com
Back to top

Are there any additional mobile phone charges when I use the SYNC Vehicle Health Report service?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Message S...
Details

Related Topics

All Related FAQs
Mobile Phone
SMS Text Messages
Back to top

Can my mobile phone receive Vehicle Health Report SMS text messages*?

In order to receive Vehicle Health Report Report-Ready notifications and Urgent Diagnostic SMS text messages* please be sure: 1. Your mobile phone can receive SMS text messages. 2. Your mobile phone carrier is one supported by SYNC. View:...
Details

Related Topics

All Related FAQs
Mobile Phone
SMS Text Messages
Back to top

Can SMS text message* Vehicle Health Report alerts be sent through all mobile phone carriers?

Although many mobile phone carriers are supported, currently, not all of them are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. As we update this list, please check back soon. In the meantime, you can receive Veh...
Details

Related Topics

All Related FAQs
Mobile Phone
Report-Ready Notifications
SMS Text Messages
Back to top

Do I need a data plan on my mobile phone in order to use Vehicle Health Report?

No. You don't need a mobile data plan to use the SYNC Vehicle Health Report service. The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone...
Details

Related Topics

All Related FAQs
Ford Motor Company
Mobile Phone
Mobile Phone
SMS Text Messages
SYNC cost
Text messaging
Back to top

How can I stop receiving SMS text messages?

Il existe plusieurs types de messages texte SMS. Observez les directives pour chaque type de message texte SMS que vous ne désirez plus recevoir. Messages texte indiquant que le bilan du véhicule est prêt et de diagnostic d'urgence : Si vous avez choisi de recevoir les avis de bilan...
Details

Related Topics

All Related FAQs
All Related FAQs
Business Search
SMS Text Messages
Text Messages
Traffic Alerts
Back to top

How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
Details

Related Topics

Activating
Activation
Mobile Phone
Mobile Phone
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Text Messages
Back to top

How do I receive Vehicle Health Report Report-Ready notifications?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified when your Vehicle Health Report is ready. You can choose to be notified via email or SMS text messages* sent to your mobile phone. If you choose to receive Report-Ready notification...
Details

Related Topics

All Related FAQs
Mobile Phone
Mobile Phone
Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Syncmyride.com
Text messaging
Back to top

How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...
Details

Related Topics

All Related FAQs
Mobile Phone
Mobile Phone
Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Syncmyride.com
Text messaging
Urgent Diagnostic Messages
Back to top

How do I stop receiving SMS text messages* from SYNC?

If you have selected to be notified of Urgent Diagnostic messages or Vehicle Health Report Report-Ready alerts by SMS text messages*, you may opt-out of receiving SYNC text messages at any time by sending STOP to 4SYNC (47962) short code, or simply replying STOP to any text message from SYNC. ...
Details

Related Topics

All Related FAQs
SMS Text Messages
SYNC Owner Account
Back to top

How long does it take for my Vehicle Health Report to show up in my account at syncmyride.com?

SYNC will notify you via email or SMS text message* when your report is ready. Typically, your report will be ready a few minutes after you run the report in your vehicle. *Cellular phone message and data rates may apply when using Short Message Service (SMS) or Text Messages depen...
Details

Related Topics

All Related FAQs
Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Syncmyride.com
Back to top

How much does the SYNC Vehicle Health Report service cost?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text messaging* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Messag...
Details

Related Topics

All Related FAQs
Ford Motor Company
Mobile Phone
SMS Text Messages
SYNC cost
Text messaging
Back to top

I didn’t get my confirmation text message. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report Report-Ready notifications and Urgent Diagnostic messages, and did not receive a confirmation text message on your mobile phone, it may be because your mobile phone may not be capable of text messaging, or if it is, t...
Details

Related Topics

All Related FAQs
Mobile Phone
SMS Text Messages
SYNC Owner Account
Back to top

I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
Details

Related Topics

Activating
Activation
Mobile Phone
Mobile Phone
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Text Messages
Back to top

I requested SMS text messages for notification of Vehicle Health Report Report-Ready alerts, but got an email notification instead. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report notifications and Urgent Diagnostic messages, and received an email message instead of a confirmation text message on your mobile phone, it is most likely because we do not support your mobile phone carrier at this ti...
Details

Related Topics

All Related FAQs
Mobile Phone
Report-Ready Notifications
SMS Text Messages
Back to top

I signed up to receive SMS text message* notifications of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages, but I haven’t received any. Why?

If you chose to be notified of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages by SMS text messages* and have not received any there may be a few reasons why: 1. Your mobile phone carrier is currently not supported by SMS text messaging. View:...
Details

Related Topics

All Related FAQs
Mobile Phone
SMS Text Messages
SYNC Owner Account
Urgent Diagnostic Messages
Back to top

What is an Urgent Diagnostic message?

An Urgent Diagnostic message is an SMS text message* sent to your mobile phone after you initiate a Vehicle Health Report if the diagnostic data sent to Ford Motor Company by your vehicle indicates that short-term follow-up action should be taken to prevent or reduce the likelihood of a serious vehi...
Details

Related Topics

All Related FAQs
Ford Motor Company
Mobile Phone
SMS Text Messages
Syncmyride.com
Urgent Diagnostic Messages
Vehicle Maintenance
Back to top

Which mobile phone carriers can SYNC send Vehicle Health Report SMS text messages* through?

Although many mobile phone carriers are supported, currently, not all are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. We update this list, so check back soon if your carrier is not listed yet. Mobile...
Details

Related Topics

All Related FAQs
Mobile Phone
SMS Text Messages
Back to top

Why does the Vehicle Health Report service need to know my mobile phone number?

SYNC uses your mobile phone to send certain information about your vehicle. The Vehicle Health Report information sent to Ford Motor Company from your vehicle includes the phone number of the mobile phone sending the information. That way Ford Motor Company knows the correct SYNC account fo...
Details

Related Topics

All Related FAQs
Mobile Phone
Mobile Phone
Run a Report
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Back to top

Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
Details

Related Topics

All Related FAQs
Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC technology
Text messaging
Urgent Diagnostic Messages
Back to top