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FAQs

Run a Report

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How do I activate Vehicle Health Report at syncmyride.com?

Before you run your first Vehicle Health Report, you need to activate the service online. Just register for a SYNC owner account and then follow the instructions to activate Vehicle Health Report and set your Vehicle Health Report preferences online. The Vehicle Health Report featu...
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How often should I run a Vehicle Health Report?

You can run a Vehicle Health Report whenever you like. Consider running a Vehicle Health Report when it's time to perform scheduled maintenance or if a warning indicator displays in your vehicle. You can also set up the Vehicle Health Report Auto Report feature to remind you...
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A warning indicator light is on in my vehicle; can SYNC tell me what it means?

The SYNC Vehicle Health Report service provides you with specific information about certain active warning indicator lights in your vehicle. You can also consult your printed Owner's Guide for information about warning indicators. For more information about the SYNC Vehicle...
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Are Vehicle Health Reports generated automatically?

No. You run a Vehicle Health Report in your vehicle when you want one. For more information, view How to activate and run a Vehicle Health Report. You can, however, set up Vehicle Health Report to automatically r...
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Can I change the Vehicle Health Report settings in my vehicle to automatically remind me when to run a Vehicle Health Report?

Yes. Vehicle Health Report's Auto Report feature reminds you when to run a Vehicle Health Report. If set properly, Auto Report reminders coincide with the mileage intervals at which you should perform scheduled maintenance on your vehicle to keep it at peak operating performan...
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Can I run a Vehicle Health Report if my mobile phone is not paired and connected with SYNC?

No. The mobile phone associated with Vehicle Health Report in your SYNC account must be turned ON and paired and connected with SYNC in order to run a Vehicle Health Report. To change the mobile phone associated with Vehicle Health Report, visit...
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Can I run a Vehicle Health Report on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes, the Vehicle Health Report feature is set ON in your vehicle at the factory, so you should be able to run a report the same day you activate the service on syncmyride.com. For more information about activating the service and running a report, view...
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Can I run a Vehicle Health Report using the radio buttons in my vehicle?

Yes. To learn more about running a Vehicle Health Report using the radio buttons in your vehicle, view How to activate and run a Vehicle Health Report.
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Can I run a Vehicle Health Report using voice commands?

Yes. To learn more about running a Vehicle Health Report using voice commands, view How to activate and run a Vehicle Health Report.
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Does Call-Blocker on my mobile phone affect the SYNC Vehicle Health Report service?

Yes. When you run a Vehicle Health Report, SYNC uses your mobile phone to transmit vehicle information to Ford Motor Company. When you run a Vehicle Health Report, you'll need to turn off Call-Blocker.
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How does SYNC send my vehicle's information to Ford Motor Company?

SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company.
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How is a Vehicle Health Report generated?

When you run a Vehicle Health Report, SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company. Ford Motor Company uses this and other information to create a personalized, easy-to-understand Vehicle Health Report in you...
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How will the Vehicle Health Report service remind me when to run a Vehicle Health Report once I set up the Auto Report feature?

SYNC will display a message on your SYNC screen: Run Report? For more information about setting up Auto Report , view How to change your Vehicle Health Report Settings.
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If a warning indicator light comes on in my vehicle, is a Vehicle Health Report generated automatically?

No. Vehicle Health Reports are never generated automatically. You must still request a Vehicle Health Report in your vehicle even though a warning indicator has come on. For more information, view How to activa...
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What information about my vehicle does the SYNC Vehicle Health Report service collect?

When you run a Vehicle Health Report, SYNC collects the following information about your vehicle: Your vehicle's VIN (Vehicle Identification Number). Your vehicle's current mileage. Information about the status of your vehicle's warning indicators. Certain dia...
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What information is contained in a Vehicle Health Report?

The following information is contained in a Vehicle Health Report: Vehicle diagnostics. Scheduled maintenance. Un-serviced maintenance and wear items from your preferred dealer. Recall information. ...
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What's the benefit of selecting a preferred dealership when I activate Vehicle Health Report at syncmyride.com?

Selecting a preferred dealership online allows SYNC to retrieve vehicle and maintenance information from your preferred dealer when you run a Vehicle Health Report. SYNC also retrieves vehicle information directly from your vehicle. Information from your preferred dealer is combine...
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Where can I view my Vehicle Health Report?

After you run a Vehicle Health Report, visit syncmyride.com, log in to your SYNC account, and follow the instructions to view, print or email your report.
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Why does the Vehicle Health Report service need to know my mobile phone number?

SYNC uses your mobile phone to send certain information about your vehicle. The Vehicle Health Report information sent to Ford Motor Company from your vehicle includes the phone number of the mobile phone sending the information. That way Ford Motor Company knows the correct SYNC account fo...
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