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FAQs

Activating

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Can I run a Vehicle Health Report on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes, the Vehicle Health Report feature is set ON in your vehicle at the factory, so you should be able to run a report the same day you activate the service on syncmyride.com. For more information about activating the service and running a report, view...
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Do I need to turn on or activate Vehicle Health Report in my vehicle?

Vehicle Health Report is set ON at the factory, so you do not need to set it on or activate it in your vehicle. You do , however, need to activate the service in your SYNC account on the syncmyride.com website before running a report in your vehicle. For instructions, view:...
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How can I tell if I have Vehicle Health Report on my vehicle?

You can tell if you have Vehicle Health Report by using the radio or navigation buttons in your vehicle. For instructions, view How to activate and run a Vehicle Health Report.
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How can I validate my mobile phone number as Active if I can't receive SMS text messages?

If your carrier is not listed, we are not able to send a SMS text message to this mobile phone. In this case, the owner of this mobile phone can request that the other SYNC Account holder make this number IN-Active by making another mobile phone number Active in the original SYNC account. After this...
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How do I activate Vehicle Health Report at syncmyride.com?

Before you run your first Vehicle Health Report, you need to activate the service online. Just register for a SYNC owner account and then follow the instructions to activate Vehicle Health Report and set your Vehicle Health Report preferences online. The Vehicle Health Report featu...
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Activating
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Run a Report
SMS Text Messages
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I don't want the Vehicle Health Report service; how do I Opt Out of the service?

The SYNC Vehicle Health Report service is available at no additional charge. If you don't want the service, that's OK; you don't have to activate the service. If you've already activated the SYNC Vehicle Health Report service and no longer wish to have that service,...
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I have requested a PIN to be sent by text message to a mobile phone and I have not received it, why?

There may be a few reasons why you have not received the text message containing the PIN: Is the number of the mobile phone you typed in the number to which we are sending the text message containing the PIN? If not, please re-enter the number and request the PIN. Is your carrier...
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Activating
Activation
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Mobile Phone
SMS Text Messages
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If a warning indicator light comes on in my vehicle, is a Vehicle Health Report generated automatically?

No. Vehicle Health Reports are never generated automatically. You must still request a Vehicle Health Report in your vehicle even though a warning indicator has come on. For more information, view How to activa...
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