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FAQs

Mobile Phone

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How does SYNC know which mobile phone to connect to?

Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the Primary phone, regardless of the presence of other previously paired phones, then if the Primary phone is not found it will connect with the phone that it was...
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Mobile Phone
Pairing
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How many phones will SYNC support and which one will it respond to?

You can pair up to 12 mobile phones with SYNC, however SYNC responds only to the mobile phone to which it is currently connected. When you turn on SYNC, it will automatically search for the phone that has been set as the Primary phone. If the Primary phone is not found, SYNC will connect to the most...
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Bluetooth
Connecting
Mobile Phone
Mobile Phone
Pairing
Primary phone
SYNC functions
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I have more than one mobile phone; which mobile phone should I use when I run a Vehicle Health Report?

The mobile phone number you select as Active in your SYNC account is the mobile phone that will be used to access all SYNC's Driver Services*, including Vehicle Health Report. To change the Active mobile phone visit your SYN...
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SYNC Owner Account
SYNC Owner Account
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I upgraded my SYNC, do I need to re-pair my mobile phone?

The 911 Assist and Vehicle Health Report upgrade and the Traffic, Directions and Information update all require that you pair your mobile phone again with SYNC and re-download your contacts from your mobile phonebook. We also recommend deleting the previous Bluetooth-SYNC connection that was on you...
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Mobile Phone
Mobile Phone
Upgrade
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If I have an accident and my mobile phone is thrown from the vehicle, will 911 Assist still work?

In order for the 911 Assist service to place a call to 911, a previously paired and connected phone must be within Bluetooth range of SYNC at the time of the incident. For more information about what’s necessary for 911 Assist to work properly, view...
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Connecting
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Mobile Phone
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Turn SYNC on
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If I have more than one previously paired phone in my vehicle, which phone does 911 Assist use to place a 911 call in the event of an accident?

911 Assist will attempt to place the 911 call using whichever paired mobile phone is currently connected to SYNC via Bluetooth.
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911 Calls
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Connecting
Mobile Phone
Mobile Phone
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Primary phone
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What if I'm in an accident and my mobile phone's battery is dead; will 911 Assist work?

No. In order for the 911 Assist to work, your phone must have power.
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Charge
Charging battery
Enabling 911 Assist
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Mobile Phone
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What is 911 Assist and how does it work?

Using your mobile phone, 911 Assist helps put you directly in touch with a 911 operator—bypassing intermediary call centers—and if you’re unable to speak, delivers an emergency message to the operator. When the feature is ON, 911 Assist uses your paired and connected mobile phone to d...
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What is necessary to make sure 911 Assist works properly?

In order for 911 Assist to work properly: A Bluetooth enabled mobile phone must be ON, previously paired and connected to SYNC. 911 Assist must be enabled (set ON) in the vehicle. The vehicle must have battery power and the ignition must be in the ON or Accessory posit...
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911 Calls
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Bluetooth
Connecting
Enabling 911 Assist
Mobile Phone
Pairing
Turn SYNC on
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What is the difference between my mobile phone being paired with SYNC and connected to SYNC?

Pairing is a one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the primary phone, regardless o...
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Connecting
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Mobile Phone
Mobile Phone
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Tested Mobile Phones
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Will 911 emergency responders know my vehicle location if I am unable to provide it?

Emergency responders will be able to find your vehicle if your mobile phone and mobile network transmits location data required by the Enhanced 911 (e911) requirements. Most new mobile phones and most mobile networks have GPS systems that comply with e911. However, you shouldn't assume tha...
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