FAQs

Availability

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Can I get SYNC on a 2008 or 2009 Mustang?
How can I tell if my vehicle has 911 Assist?
I need to upgrade to get the Vehicle Health Report service; how much does it cost to upgrade?
Is 911 Assist available in Canada?
Is 911 Assist available in Mexico?
Is 911 Assist available in the U.S. territories?
My SYNC doesn't have 911 Assist; can I upgrade SYNC to include 911 Assist?
When is 911 Assist available?
Where is 911 Assist available?
Which Ford, Lincoln and Mercury vehicles have 911 Assist?
Which vehicles have the SYNC Vehicle Health Report service and 911 Assist?

Can I get SYNC on a 2008 or 2009 Mustang?

SYNC is standard on 2010 Mustangs. In 2009 model vehicles, an after-market kit was available for installation by authorized dealerships. The 2009 after-market kit is not upgradeable and does not offer the 911 Assist ® ...

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How can I tell if my vehicle has 911 Assist?

To see if your vehicle has 911 Assist, a selection item will be available in your main Phone menu. Consult the SYNC Supplemental Guide for assistance. For more information, view How to set 911 Assist ON and OFF.

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I need to upgrade to get the Vehicle Health Report service; how much does it cost to upgrade?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include the SYNC Vehicle Health Report service. The upgrade—available now—is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may var...

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Is 911 Assist available in Canada?

Yes, 911 Assist is available in the United States and Canada in select 2009 model Ford, Lincoln and Mercury vehicles.

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Is 911 Assist available in Mexico?

No, 911 Assist is available in the United States and Canada. Other North American regions are being evaluated for future service availability.

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Is 911 Assist available in the U.S. territories?

No, 911 Assist is available in the United States and Canada. Other North American regions are being evaluated for future service availability.

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My SYNC doesn't have 911 Assist; can I upgrade SYNC to include 911 Assist?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...

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When is 911 Assist available?

Select 2009 and 2010 model Ford, Lincoln and Mercury SYNC-equipped vehicles come with the 911 Assist service available for activation, in the United States and Canada only. However, all SYNC-equipped vehicles (except 2009 Mustangs) can now be upgraded to include this feature, in the United States an...

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Where is 911 Assist available?

911 Assist is available in the United States and Canada,on most SYNC-equipped 2011, 2010, and 2009 Ford, Lincoln and Mercury vehicles. 911 Assist is not available in Mexico or the U.S. territories, though these regions are being evaluated for future service availability. To learn m...

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Which Ford, Lincoln and Mercury vehicles have 911 Assist?

911 Assist is available on most SYNC-equipped 2011, 2010, and 2009 Ford, Lincoln and Mercury vehicles. Introduction timing and capabilities of 911 Assist varies by vehicle. Please consult your authorized dealershipship regarding availability. All SYNC-equipped vehicles (except Must...

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Which vehicles have the SYNC Vehicle Health Report service and 911 Assist?

All 2011 and 2010, and select 2009 SYNC-equipped vehicles in the United States only come with the Vehicle Health Report service available for activation. All 2011 and 2010, and select 2009 SYNC-equipped vehicles in the United States and Canada only come with 911 Assist. All 2008 and 2009 SYNC-equip...

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FAQs

Availability

Select a question below to view the answer

Can I get SYNC on a 2008 or 2009 Mustang?

Related Topics

How can I tell if my vehicle has 911 Assist?

Related Topics

I need to upgrade to get the Vehicle Health Report service; how much does it cost to upgrade?

Related Topics

Is 911 Assist available in Canada?

Related Topics

Is 911 Assist available in Mexico?

Related Topics

Is 911 Assist available in the U.S. territories?

Related Topics

My SYNC doesn't have 911 Assist; can I upgrade SYNC to include 911 Assist?

Related Topics

When is 911 Assist available?

Related Topics

Where is 911 Assist available?

Related Topics

Which Ford, Lincoln and Mercury vehicles have 911 Assist?

Related Topics

Which vehicles have the SYNC Vehicle Health Report service and 911 Assist?

Related Topics