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FAQs

Report-Ready Notifications

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Can SMS text message* Vehicle Health Report alerts be sent through all mobile phone carriers?

Although many mobile phone carriers are supported, currently, not all of them are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. As we update this list, please check back soon. In the meantime, you can receive Veh...
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How do I receive Vehicle Health Report Report-Ready notifications?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified when your Vehicle Health Report is ready. You can choose to be notified via email or SMS text messages* sent to your mobile phone. If you choose to receive Report-Ready notification...
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Mobile Phone
Report-Ready Notifications
SMS Text Messages
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How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...
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Mobile Phone
Mobile Phone
Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Syncmyride.com
Text messaging
Urgent Diagnostic Messages
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How long does it take for my Vehicle Health Report to show up in my account at syncmyride.com?

SYNC will notify you via email or SMS text message* when your report is ready. Typically, your report will be ready a few minutes after you run the report in your vehicle. *Cellular phone message and data rates may apply when using Short Message Service (SMS) or Text Messages depen...
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Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC Owner Account
Syncmyride.com
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I requested SMS text messages for notification of Vehicle Health Report Report-Ready alerts, but got an email notification instead. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report notifications and Urgent Diagnostic messages, and received an email message instead of a confirmation text message on your mobile phone, it is most likely because we do not support your mobile phone carrier at this ti...
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Report-Ready Notifications
SMS Text Messages
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Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
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All Related FAQs
Report-Ready Notifications
SMS Text Messages
SYNC Owner Account
SYNC technology
Text messaging
Urgent Diagnostic Messages
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