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Vehicle Maintenance

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A warning indicator light is on in my vehicle; can SYNC tell me what it means?

The SYNC Vehicle Health Report service provides you with specific information about certain active warning indicator lights in your vehicle. You can also consult your printed Owner's Guide for information about warning indicators. For more information about the SYNC Vehicle...
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Can I change the Vehicle Health Report settings in my vehicle to automatically remind me when to run a Vehicle Health Report?

Yes. Vehicle Health Report's Auto Report feature reminds you when to run a Vehicle Health Report. If set properly, Auto Report reminders coincide with the mileage intervals at which you should perform scheduled maintenance on your vehicle to keep it at peak operating performan...
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Does the Vehicle Health Report include details about vehicle recalls?

Yes. Vehicle Health Report includes any open safety and emission recalls found for your vehicle.
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How accurate is my Vehicle Health Report?

Vehicle Health Report provides certain point-in-time status, at the time that each health report is initiated, for vehicle electronic systems that have self-monitoring capability. Other system's status may be reported based on Ford or Lincoln Mercury dealership repair records; however, not...
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If a warning indicator light comes on in my vehicle, is a Vehicle Health Report generated automatically?

No. Vehicle Health Reports are never generated automatically. You must still request a Vehicle Health Report in your vehicle even though a warning indicator has come on. For more information, view How to activa...
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What information about my vehicle does the SYNC Vehicle Health Report service collect?

When you run a Vehicle Health Report, SYNC collects the following information about your vehicle: Your vehicle's VIN (Vehicle Identification Number). Your vehicle's current mileage. Information about the status of your vehicle's warning indicators. Certain dia...
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What information is contained in a Vehicle Health Report?

The following information is contained in a Vehicle Health Report: Vehicle diagnostics. Scheduled maintenance. Un-serviced maintenance and wear items from your preferred dealer. Recall information. ...
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What is an Urgent Diagnostic message?

An Urgent Diagnostic message is an SMS text message* sent to your mobile phone after you initiate a Vehicle Health Report if the diagnostic data sent to Ford Motor Company by your vehicle indicates that short-term follow-up action should be taken to prevent or reduce the likelihood of a serious vehi...
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What is the SYNC Vehicle Health Report service?

Wondering if your vehicle's operating systems are performing properly? Just say "Vehicle Health" and you'll create a personalized online report for your vehicle. Vehicle Health Report shows you vehicle diagnostics, scheduled maintenance information and recall information, and lets you schedule servi...
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What's the benefit of selecting a preferred dealership when I activate Vehicle Health Report at syncmyride.com?

Selecting a preferred dealership online allows SYNC to retrieve vehicle and maintenance information from your preferred dealer when you run a Vehicle Health Report. SYNC also retrieves vehicle information directly from your vehicle. Information from your preferred dealer is combine...
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Why are there two dates displayed in the Vehicle Health Report; one for vehicle diagnostic information and another for non-diagnostic information?

The date displayed with the vehicle diagnostic information is the date SYNC retrieved information about your vehicle. The date displayed with the non-diagnostic vehicle information is the date you viewed your Vehicle Health Report at syncmyride.com. The two dates are provided so th...
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Why do I need Vehicle Health Report; doesn't my dealership notify me about required maintenance?

Your dealership may still notify you regarding vehicle maintenance. Vehicle Health Report is a Driver Service that provides you with additional information about the status of certain vehicle warning indicators, maintenance information and any open recalls.
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Why does Vehicle Health Report need to know my vehicle's operating condition?

The maintenance schedule for your vehicle varies according to how you operate your vehicle. Your vehicle's operating condition is necessary for Vehicle Health Report to display the appropriate maintenance information. You enter the vehicle's operating condition when you activate th...
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