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How do I activate Vehicle Health Report at syncmyride.com?

Before you run your first Vehicle Health Report, you need to activate the service online. Just register for a SYNC owner account and then follow the instructions to activate Vehicle Health Report and set your Vehicle Health Report preferences online. The Vehicle Health Report featu...

How often should I run a Vehicle Health Report?

You can run a Vehicle Health Report whenever you like. Consider running a Vehicle Health Report when it's time to perform scheduled maintenance or if a warning indicator displays in your vehicle. You can also set up the Vehicle Health Report Auto Report feature to remind you...

A warning indicator light is on in my vehicle; can SYNC tell me what it means?

The SYNC Vehicle Health Report service provides you with specific information about certain active warning indicator lights in your vehicle. You can also consult your printed Owner's Guide for information about warning indicators. For more information about the SYNC Vehicle...

Are there any additional mobile phone charges when I use the SYNC Vehicle Health Report service?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Message S...

Are Vehicle Health Reports archived at syncmyride.com?

No. Vehicle Health reports are deleted from syncmyride.com after 30 days, although Ford Motor Company may retain the underlying data. Each time you run a new report, it replaces your old report. If you want to save a Vehicle Health Report, you can print or email your reports and sa...

Are Vehicle Health Reports generated automatically?

No. You run a Vehicle Health Report in your vehicle when you want one. For more information, view How to activate and run a Vehicle Health Report. You can, however, set up Vehicle Health Report to automatically r...

Can I change the Vehicle Health Report settings in my vehicle to automatically remind me when to run a Vehicle Health Report?

Yes. Vehicle Health Report's Auto Report feature reminds you when to run a Vehicle Health Report. If set properly, Auto Report reminders coincide with the mileage intervals at which you should perform scheduled maintenance on your vehicle to keep it at peak operating performan...

Can I download the SYNC Vehicle Health Report service at syncmyride.com?

No. SYNC Vehicle Health Report is pre-installed in select 2009 model vehicles in the United States. However, owners of all SYNC-equipped vehicles (except Mustang) may upgrade their SYNC to include 911 Assist and Vehicle Health Report. For details, view...

Can I run a Vehicle Health Report if my mobile phone is not paired and connected with SYNC?

No. The mobile phone associated with Vehicle Health Report in your SYNC account must be turned ON and paired and connected with SYNC in order to run a Vehicle Health Report. To change the mobile phone associated with Vehicle Health Report, visit...

Can I run a Vehicle Health Report on the same day I create my SYNC owner account and activate the service at syncmyride.com?

Yes, the Vehicle Health Report feature is set ON in your vehicle at the factory, so you should be able to run a report the same day you activate the service on syncmyride.com. For more information about activating the service and running a report, view...

Can I run a Vehicle Health Report using the radio buttons in my vehicle?

Yes. To learn more about running a Vehicle Health Report using the radio buttons in your vehicle, view How to activate and run a Vehicle Health Report.

Can I run a Vehicle Health Report using voice commands?

Yes. To learn more about running a Vehicle Health Report using voice commands, view How to activate and run a Vehicle Health Report.

Can I use another mobile phone with SYNC's Driver Services?

You can use SYNC's hands-free calling and 911 Assist features with any previously paired and connected mobile phone. However, SYNC's Driver Services can be accessed through the Active mobile phone, only. You can change the Active mobile phone number at any time, however, only one mo...

Can I view a Vehicle Health Report in different languages?

The SYNC Vehicle Health Report service can be viewed in English only at this time.

Can my mobile phone receive Vehicle Health Report SMS text messages*?

In order to receive Vehicle Health Report Report-Ready notifications and Urgent Diagnostic SMS text messages* please be sure: 1. Your mobile phone can receive SMS text messages. 2. Your mobile phone carrier is one supported by SYNC. View:...

Can SMS text message* Vehicle Health Report alerts be sent through all mobile phone carriers?

Although many mobile phone carriers are supported, currently, not all of them are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. As we update this list, please check back soon. In the meantime, you can receive Veh...

Do I need a data plan on my mobile phone in order to use Vehicle Health Report?

No. You don't need a mobile data plan to use the SYNC Vehicle Health Report service. The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company, however mobile phone text message* or voice charges may apply. Please consult your mobile phone...

Do I need to turn on or activate Vehicle Health Report in my vehicle?

Vehicle Health Report is set ON at the factory, so you do not need to set it on or activate it in your vehicle. You do , however, need to activate the service in your SYNC account on the syncmyride.com website before running a report in your vehicle. For instructions, view:...

Do my Vehicle Health Reports ever expire or are they deleted from my SYNC account?

Yes. Vehicle Health reports are deleted from your SYNC account after 30 days, although Ford Motor Company may retain the underlying data. Each time you run a new report, it replaces your old report. If you want to save a Vehicle Health Report, you can print or email your reports a...

Does Call-Blocker on my mobile phone affect the SYNC Vehicle Health Report service?

Yes. When you run a Vehicle Health Report, SYNC uses your mobile phone to transmit vehicle information to Ford Motor Company. When you run a Vehicle Health Report, you'll need to turn off Call-Blocker.

Does the SYNC Vehicle Health Report affect my text messaging charges on my mobile phone?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text message or voice charges may apply*. When you activate Vehicle Health Report at syncmyride.com, you are asked how you want to be notified when your reports are ready....

Does the Vehicle Health Report include details about vehicle recalls?

Yes. Vehicle Health Report includes any open safety and emission recalls found for your vehicle.

How accurate is my Vehicle Health Report?

Vehicle Health Report provides certain point-in-time status, at the time that each health report is initiated, for vehicle electronic systems that have self-monitoring capability. Other system's status may be reported based on Ford or Lincoln Mercury dealership repair records; however, not...

How can I stop receiving SMS text messages?

Il existe plusieurs types de messages texte SMS. Observez les directives pour chaque type de message texte SMS que vous ne désirez plus recevoir. Messages texte indiquant que le bilan du véhicule est prêt et de diagnostic d'urgence : Si vous avez choisi de recevoir les avis de bilan...

How can I tell if I have Vehicle Health Report on my vehicle?

You can tell if you have Vehicle Health Report by using the radio or navigation buttons in your vehicle. For instructions, view How to activate and run a Vehicle Health Report.

How do I change my Active mobile phone?

SYNC's Driver Services, such as Vehicle Health Report, are accessed through the mobile phone number you select as Active in your SYNC owner account. To change the status of a mobile phone to Active, please log in to your SYNC account, choose Account Settings, then Account Information. Y...

How do I get the SYNC Vehicle Health Report Service?

Select 2009 and 2010 model Ford, Lincoln and Mercury SYNC-equipped vehicles come with the SYNC Vehicle Health Report service available for activation, in the United States only. However, all SYNC-equipped vehicles (except 2009 Mustangs) can now be upgraded to include this feature, in the United Stat...

How do I receive Vehicle Health Report Report-Ready notifications?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified when your Vehicle Health Report is ready. You can choose to be notified via email or SMS text messages* sent to your mobile phone. If you choose to receive Report-Ready notification...

How do I receive Vehicle Health Report Urgent Diagnostic messages?

When you set your Vehicle Health Report preferences online, you choose whether or not you want to receive Urgent Diagnostic messages via SMS text message*. Mobile phone text messaging charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data...

How do I stop receiving SMS text messages* from SYNC?

If you have selected to be notified of Urgent Diagnostic messages or Vehicle Health Report Report-Ready alerts by SMS text messages*, you may opt-out of receiving SYNC text messages at any time by sending STOP to 4SYNC (47962) short code, or simply replying STOP to any text message from SYNC. ...

How does SYNC send my vehicle's information to Ford Motor Company?

SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company.

How is a Vehicle Health Report generated?

When you run a Vehicle Health Report, SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company. Ford Motor Company uses this and other information to create a personalized, easy-to-understand Vehicle Health Report in you...

How long does it take for my Vehicle Health Report to show up in my account at syncmyride.com?

SYNC will notify you via email or SMS text message* when your report is ready. Typically, your report will be ready a few minutes after you run the report in your vehicle. *Cellular phone message and data rates may apply when using Short Message Service (SMS) or Text Messages depen...

How much does the SYNC Vehicle Health Report service cost?

The SYNC Vehicle Health Report service is offered at no additional charge by Ford Motor Company. Mobile phone text messaging* or voice charges may apply. Please consult your mobile phone service plan. *Cellular phone message and data rates may apply when using Short Messag...

How will I be notified when a Vehicle Health Report is available online?

When you activate Vehicle Health Report at syncmyride.com, you can select how you want to be notified when a report is ready: either by email or SMS text message*. View also: How to activate and run a Vehicle Health Repo...

How will the Vehicle Health Report service remind me when to run a Vehicle Health Report once I set up the Auto Report feature?

SYNC will display a message on your SYNC screen: Run Report? For more information about setting up Auto Report , view How to change your Vehicle Health Report Settings.

I didn’t get my confirmation text message. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report Report-Ready notifications and Urgent Diagnostic messages, and did not receive a confirmation text message on your mobile phone, it may be because your mobile phone may not be capable of text messaging, or if it is, t...

I don't want the Vehicle Health Report service; how do I Opt Out of the service?

The SYNC Vehicle Health Report service is available at no additional charge. If you don't want the service, that's OK; you don't have to activate the service. If you've already activated the SYNC Vehicle Health Report service and no longer wish to have that service,...

I have an ESP Maintenance plan; does that affect the mileage intervals at which I should set the Auto Report reminder to run a Vehicle Health Report?

No. You should set your Auto Report mileage intervals based on the maintenance/mileage intervals specified in your printed Owner's Guide . For more information about changing the Auto Report or mileage intervals settings of Vehicle Health Report, view...

Related Topics

I have more than one mobile phone; which mobile phone should I use when I run a Vehicle Health Report?

The mobile phone number you select as Active in your SYNC account is the mobile phone that will be used to access all SYNC's Driver Services*, including Vehicle Health Report. To change the Active mobile phone visit your SYN...

I need to upgrade to get the Vehicle Health Report service; how much does it cost to upgrade?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include the SYNC Vehicle Health Report service. The upgrade—available now—is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may var...

I requested SMS text messages for notification of Vehicle Health Report Report-Ready alerts, but got an email notification instead. Why?

If you attempted to sign up for SMS text message* alerts for Vehicle Health Report notifications and Urgent Diagnostic messages, and received an email message instead of a confirmation text message on your mobile phone, it is most likely because we do not support your mobile phone carrier at this ti...

I signed up to receive email notifications of Vehicle Health Reports, but I haven’t received any. Why?

If you have not received an email from syncinfo@ford.com confirming the activation of the Vehicle Health Report service and your choice of notification: 1. Please add syncinfo@ford.com to your Safe Sender list in your email application. Please also check your spam or junk mail folder for...

I signed up to receive SMS text message* notifications of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages, but I haven’t received any. Why?

If you chose to be notified of Vehicle Health Report Report-Ready alerts and Urgent Diagnostic messages by SMS text messages* and have not received any there may be a few reasons why: 1. Your mobile phone carrier is currently not supported by SMS text messaging. View:...

If a warning indicator light comes on in my vehicle, is a Vehicle Health Report generated automatically?

No. Vehicle Health Reports are never generated automatically. You must still request a Vehicle Health Report in your vehicle even though a warning indicator has come on. For more information, view How to activa...

If I get a new mobile phone or a new mobile phone number, will I still have access to Vehicle Health Report?

SYNC's Driver Services, such as Vehicle Health Report, are accessed through the mobile phone number you select as Active in your SYNC owner account. If you get a new mobile phone number, you'll need to add it to your SYNC account and select that number as Active. Then, be sure you p...

Is a SYNC upgrade to include 911 Assist and Vehicle Health Report available now?

Yes. Owners of all SYNC-equipped vehicles (except Mustang) may upgrade their SYNC to include 911 Assist and Vehicle Health Report. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. To get the...

Is the SYNC Vehicle Health Report service available in Canada?

No. The SYNC Vehicle Health Report service is available only in the United States. Other North American regions are being evaluated for future service availability.

Is the SYNC Vehicle Health Report service available in Mexico?

No. The SYNC Vehicle Health Report service is available only in the United States. Other North American regions are being evaluated for future service availability.

Is the SYNC Vehicle Health Report service available in the U.S. territories?

No. The SYNC Vehicle Health Report service is available only in the United States. Other North American regions are being evaluated for future service availability.

My SYNC doesn't have Vehicle Health Report; can I upgrade SYNC to include Vehicle Health Report?

Most likely, yes. All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include this feature. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. For details, view...

What are SYNC's Driver Services?

In addition to hands-free calling and playing music, SYNC offers Driver Services: SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. If you're not able to make an emergency call, SYNC's 911 Assist* will connect you to an 911 operator....

What information about my vehicle does the SYNC Vehicle Health Report service collect?

When you run a Vehicle Health Report, SYNC collects the following information about your vehicle: Your vehicle's VIN (Vehicle Identification Number). Your vehicle's current mileage. Information about the status of your vehicle's warning indicators. Certain dia...

What information is contained in a Vehicle Health Report?

The following information is contained in a Vehicle Health Report: Vehicle diagnostics. Scheduled maintenance. Un-serviced maintenance and wear items from your preferred dealer. Recall information. ...

What is an Urgent Diagnostic message?

An Urgent Diagnostic message is an SMS text message* sent to your mobile phone after you initiate a Vehicle Health Report if the diagnostic data sent to Ford Motor Company by your vehicle indicates that short-term follow-up action should be taken to prevent or reduce the likelihood of a serious vehi...

What is the SYNC Vehicle Health Report service?

Wondering if your vehicle's operating systems are performing properly? Just say "Vehicle Health" and you'll create a personalized online report for your vehicle. Vehicle Health Report shows you vehicle diagnostics, scheduled maintenance information and recall information, and lets you schedule servi...

What should I do if I receive a Vehicle Health Report Urgent Diagnostic message?

Urgent Diagnostic messages contain specific actions you should take given the circumstances involved.

What's the benefit of selecting a preferred dealership when I activate Vehicle Health Report at syncmyride.com?

Selecting a preferred dealership online allows SYNC to retrieve vehicle and maintenance information from your preferred dealer when you run a Vehicle Health Report. SYNC also retrieves vehicle information directly from your vehicle. Information from your preferred dealer is combine...

Where can I view my Vehicle Health Report?

After you run a Vehicle Health Report, visit syncmyride.com, log in to your SYNC account, and follow the instructions to view, print or email your report.

Where is the SYNC Vehicle Health Report service available?

The SYNC Vehicle Health Report service is available in the United States. The service is not available in Canada, Mexico or the U.S. territories, though these regions are being evaluated for future service availability.

Which 2009 model Ford, Lincoln and Mercury vehicles in the United States* will have the SYNC Vehicle Health Report service?

The SYNC Vehicle Health Report service is available on the following vehicles: F150, F SuperDuty, Escape, Escape Hybrid, Mariner, Mariner Hybrid, Explorer, Mountaineer, SportTrac, Expedition, Navigator, Edge, MKX, Flex, Taurus, Taurus X, Sable, MKS, and Focus. Introduction timing of the S...

Which mobile phone carriers can SYNC send Vehicle Health Report SMS text messages* through?

Although many mobile phone carriers are supported, currently, not all are supported. If your mobile phone carrier is not listed, we are not able to send you SMS text messages at this time. We update this list, so check back soon if your carrier is not listed yet. Mobile...

Which vehicles have the SYNC Vehicle Health Report service and 911 Assist?

All SYNC-equipped vehicles (except Mustang) are able to be upgraded to include these features. The upgrade is a software installation performed by dealers, and eligible customers are responsible for dealer installation charges, which may vary. The upgrade—available now—is a soft...

Why are there two dates displayed in the Vehicle Health Report; one for vehicle diagnostic information and another for non-diagnostic information?

The date displayed with the vehicle diagnostic information is the date SYNC retrieved information about your vehicle. The date displayed with the non-diagnostic vehicle information is the date you viewed your Vehicle Health Report at syncmyride.com. The two dates are provided so th...

Why can't I get Urgent Diagnostic messages sent by email?

Urgent Diagnostic messages are time sensitive, meaning they are delivered within a few minutes of running a Vehicle Health Report in your vehicle. Because timing is critical, we send Urgent Diagnostic messages by SMS text messages*, only. *Cellular phone message and data rates may apply w...

Why do I need Vehicle Health Report; doesn't my dealership notify me about required maintenance?

Your dealership may still notify you regarding vehicle maintenance. Vehicle Health Report is a Driver Service that provides you with additional information about the status of certain vehicle warning indicators, maintenance information and any open recalls.

Why does the Vehicle Health Report service need to know my mobile phone number?

SYNC uses your mobile phone to send certain information about your vehicle. The Vehicle Health Report information sent to Ford Motor Company from your vehicle includes the phone number of the mobile phone sending the information. That way Ford Motor Company knows the correct SYNC account fo...

Why does Vehicle Health Report need to know my email address?

SYNC uses your email address to match your Vehicle Health Report to your SYNC account, and (if you select to be notified via email) to send you email notifications when your Vehicle Health Report is ready to view online at syncmyride.com. For more information about syncmyride.com privacy, r...

Why does Vehicle Health Report need to know my vehicle's operating condition?

The maintenance schedule for your vehicle varies according to how you operate your vehicle. Your vehicle's operating condition is necessary for Vehicle Health Report to display the appropriate maintenance information. You enter the vehicle's operating condition when you activate th...

Will the Auto Report feature initiate if I am on a call?

No; after you've completed your call, Auto Report will display the message: Run Report? on your radio screen. To change your Auto Report prompts, view How to change your Vehicle Health Report Settings.

Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...