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FAQs

Enabling 911 Assist

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Can I check 911 Assist's ON/OFF settings?

Yes. For non-navigation radios, select 911 Assist from the main Phone menu. An asterisk (*) will appear next to the current setting. For navigation radios, select Advanced Setting in the Phone menu. The current setting will be highlighted. To change 911 Assist's settings...
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Enabling 911 Assist
Turn SYNC on
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Can I turn OFF the 911 Assist reminder message?

911 Assist has two in-vehicle settings: ON and OFF. When you choose to set 911 Assist OFF, you will have two options: Set OFF with Reminder and Set OFF without Reminder. If you choose to Set 911 Assist OFF with a Reminder, each time a mobile phone is connected to SYNC, the SYNC v...
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Enabling 911 Assist
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How can I tell if 911 Assist is enabled in my vehicle?

911 Assist has two in-vehicle settings: ON and OFF. If 911 Assist is ON, it's enabled. For more information, view What is necessary to make sure 911 Assist works properly? View also:...
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All Related FAQs
Enabling 911 Assist
Turn SYNC on
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What if I'm in an accident and my mobile phone's battery is dead; will 911 Assist work?

No. In order for the 911 Assist to work, your phone must have power. The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone all must be available and operating for 911 Assist to function properly. These systems may bec...
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Battery
Charge
Charging battery
Enabling 911 Assist
Mobile Phone
Mobile Phone
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What is necessary to make sure 911 Assist works properly?

In order for 911 Assist to work properly: A Bluetooth enabled mobile phone must be ON, previously paired and connected to SYNC. 911 Assist must be enabled (set ON) in the vehicle. The vehicle must have battery power and the ignition must be in the ON or Accessory posit...
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911 Calls
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Bluetooth
Connecting
Enabling 911 Assist
Mobile Phone
Pairing
Turn SYNC on
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