FordLincolnMercury
 

FAQs

Enabling 911 Assist

Can I check 911 Assist's ON/OFF settings?

Yes. For non-navigation radios, select 911 Assist from the main Phone menu. An asterisk (*) will appear next to the current setting. For navigation radios, select Advanced Setting in the Phone menu. The current setting will be highlighted. To change 911 Assist's settings...

How can I tell if 911 Assist is enabled in my vehicle?

911 Assist has two in-vehicle settings: ON and OFF. If 911 Assist is ON, it's enabled. For more information, see What is necessary to make sure 911 Assist works properly?

What if I'm in an accident and my mobile phone's battery is dead; will 911 Assist work?

No. In order for the 911 Assist to work, your phone must have power.

What is necessary to make sure 911 Assist works properly?

In order for 911 Assist to work properly: A Bluetooth enabled mobile phone must be ON, previously paired and connected to SYNC. 911 Assist must be enabled (set ON) in the vehicle. The vehicle must have battery power and the ignition must be in the ON or Accessory posit...