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FAQs

Steering wheel controls

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Are voice commands the only way to operate my mobile phone and portable music player?

No. SYNC also gives you the option to operate your phone and music player via simple controls on the steering wheel and radio unit.
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Hands-free
Make a call
Media Player
Mobile Phone
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice prompts
Voice recognition
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Definitions and Feature Descriptions

Phone Pairing Pairing is the one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once you’ve paired your mobile phone, every time you connect to SYNC, you can control your phone through voice commands and your radio and steering wheel...
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Audio Streaming
Contact list
Hands-free
Mobile phonebook
Radio controls
Steering wheel controls
Voice commands
Voice prompts
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Does the voice button stay on by default until I turn it off? Will it automatically remain on after I turn the car off and restart it?

Most of the time, you will need to press the VOICE button each time you wish to activate the Voice Recognition function in SYNC. Voice mode deactivates when the car is turned off. If you are connected to SYNC's Traffic, Directions and Information service, you will not have to press the...
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Hands-free
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice recognition
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How do I connect, find and play a single song on my media device through SYNC?

Easy to follow, step-by-step instructions can be found at How to connect your media player and play music.
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Hands-free
Media Player
Steering wheel controls
Voice commands
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How do I get SYNC to stop speaking to me?

Non-navigation radios Hands-free: To turn off voice prompts, push the VOICE button on your steering wheel. You’ll hear a tone. SYNC will say, "Please say a command." Say, "System prompts off." On your radio: Press the PHONE button until PHO...
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Radio controls
Steering wheel controls
Stop SYNC
SYNC functions
Voice commands
Voice prompts
Voice recognition
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How do I know my phone call is disconnected?

At the end of a call, you’ll hear a tone and DISCONNECTED will display on the SYNC screen.
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Connecting
Steering wheel controls
SYNC controls
SYNC functions
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If my phone is connected to SYNC, can I use a Bluetooth headset?

Probably not. Most mobile phones will not support using two Bluetooth devices at the same time (SYNC and your headset). So, it is best to turn off your Bluetooth headset before entering the vehicle and using SYNC. By design, there is no need for a driver to use a Bluetooth headset in a SYNC...
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Bluetooth
Hands-free
Mobile Phone
Steering wheel controls
SYNC controls
SYNC functions
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What happens if I receive a call while listening to music on my SYNC connected media player?

SYNC will identify the caller and pause the music so you can hear and take the call.
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iPod
Media Player
Radio controls
Steering wheel controls
SYNC functions
Vehicle stereo system
Volume
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What is SYNC?

SYNC is an award-winning communications and entertainment system that keeps you connected while you're on the road. With SYNC you can make phone calls and play music, hands-free. SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. If you&#...
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About SYNC
Ford Motor Company
Ford vehicles
Lincoln vehicles
Mercury vehicles
Microsoft
Microsoft Auto
Steering wheel controls
SYNC functions
SYNC technology
SYNC Unit
Voice prompts
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What is voice recognition?

Voice recognition (VR) technology interprets spoken commands to execute tasks. SYNC’s VR enables you to use your mobile phone and media player hands-free. View also How to command SYNC with your voice.
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Hands-free
Steering wheel controls
Voice commands
Voice prompts
Voice recognition
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