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FAQs

SYNC functions

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Are there passwords associated with SYNC?

You won’t need to learn any passwords to use SYNC, but you will need to set up a password to register as a SYNC owner on syncmyride.com. Create a SYNC owner account.
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Registration
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Can I change the language the SYNC unit understands and uses to communicate with me?

SYNC allows you to select from three languages: English, Canadian French and Spanish. Once selected, all radio display messages and prompts will be in the selected language. To access the language menu: 1. Press the PHONE button to enter the PHONE MENU. 2. Press the ARROWS unti...
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Can I make SYNC use my ring tone from my phone?

You may select your mobile phone’s ring tone for SYNC to alert you to incoming calls. Access SYNC’s main PHONE menu and choose PHONE SETTINGS. Then choose SET RINGER.
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Mobile Phone
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Can I stream a radio station from my mobile phone through SYNC?

You may listen to streaming audio through SYNC if your mobile phone supports streaming audio, is compatible with SYNC, and has been paired and connected to SYNC. For a frequently updated list of mobile phones we've tested to work with SYNC so far, view...
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Audio Streaming
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Internet
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Can I use my media player and mobile phone on SYNC at the same time?

You can use your mobile phone and listen to your media player through SYNC at the same time if your mobile phone is paired to SYNC and your media player is connected to SYNC through the USB port. When you receive a phone call and choose to answer it, SYNC will automatically pause the player and resu...
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Can I use the seek and shuffle buttons on my radio to work my iPod?

The SEEK and SHUFFLE commands on your radio will work with your iPod (or other media player) when your SYNC unit is in Media mode. For a hands-free media playing view How to control your media player with voice commands.
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iPod
Media Player
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Do I have to pair my iPod or MP3 Player with SYNC?

You don’t have to pair your iPod or MP3 Player to SYNC. You can play music through SYNC by connecting your media player through the USB port. You also can play your media device through SYNC wirelessly by pairing it to SYNC if your music player supports Bluetooth Audio Streaming (A2DP) Profile...
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Does SYNC collect information about my driving or about my car? If so, what does Ford use this data for?

SYNC does not collect information about your driving.
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Does SYNC have a GPS?

SYNC does not have a GPS system.
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Directions
Navigation system
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How do I answer a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and someone calls it, SYNC will sound the incoming call tone. To answer the call, press the Phone button. To ignore or reject the call, either do nothing or press and hold the Phone button.
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How do I cancel a call once SYNC has started dialing?

To cancel a call, simply press and hold the PHONE button on either your steering wheel or radio. For additional information, view How to make a hands-free call.
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Make a call
Mobile Phone
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How do I get SYNC to stop speaking to me?

Non-navigation radios Hands-free: To turn off voice prompts, push the VOICE button on your steering wheel. You’ll hear a tone. SYNC will say, "Please say a command." Say, "System prompts off." On your radio: Press the PHONE button until PHO...
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Radio controls
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Stop SYNC
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How do I know my phone call is disconnected?

At the end of a call, you’ll hear a tone and DISCONNECTED will display on the SYNC screen.
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How do I turn Bluetooth ON/OFF in SYNC?

If Bluetooth is not on when you press the PHONE button, you will not hear a tone. TURN BLUETOOTH ON/OFF displays. Press OK. TURN BLUETOOTH ON? displays. Press OK. For additional information, view How To Turn Bluetooth On.
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How do I turn off the radio or media player when I get a call?

You don’t have to touch the dial. When your mobile phone is connected to SYNC, the system will automatically pause media players and mute the audio (including the radio and CD player) when you choose to answer a call. Turning down the volume on your radio unit will only reduce the volume on yo...
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Turn SYNC off
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How does SYNC know which mobile phone to connect to?

Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the Primary phone, regardless of the presence of other previously paired phones, then if the Primary phone is not found it will connect with the phone that it was...
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Mobile Phone
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How does SYNC send my vehicle's information to Ford Motor Company?

SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company.
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All Related FAQs
Connecting
Ford Motor Company
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Pairing
Run a Report
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How many contacts can I store on SYNC?

SYNC stores up to 2,000 contacts per paired phone. For additional information, view and print the Tested Mobile Phones Chart.
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Mobile Phone
SYNC functions
Tested Mobile Phones
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How many phones will SYNC support and which one will it respond to?

You can pair up to 12 mobile phones with SYNC, however SYNC responds only to the mobile phone to which it is currently connected. When you turn on SYNC, it will automatically search for the phone that has been set as the Primary phone. If the Primary phone is not found, SYNC will connect to the most...
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I accidentally made the wrong phone my primary phone. How do I make a different phone the primary phone?

If your phone has already been paired to SYNC, you can choose to make it the primary or favorite phone. For navigation radios: Enter the PHONE menu. Touch SETTINGS. Press the ARROWS to scroll to the name of the phone you wish to make Primary. Touch SET AS FAV...
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Connecting
Pairing
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I have music files on my laptop. If I hook up my laptop to the USB port, can I play my music through SYNC?

Only media players and USB storage drives can be played through SYNC. The laptop’s data structure is not readily available for SYNC to recognize. For additional information, view Media Players We've Tested So Far.
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File formats
Media Player
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USB port
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I want to pair a new device and SYNC is already connected to another device. How do I pair my new device?

In order to pair a new Bluetooth-enabled device, no other BT-enabled devices can be connected to SYNC. All other devices must be disconnected from SYNC. To ensure the device is not connected, a simple solution is to turn off the device or turn off Bluetooth in the device. For complete instr...
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If I am using my media device through SYNC can I also use my mobile phone through SYNC at the same time?

If you have connected both your mobile phone and media player through SYNC at the same time, when you receive a call or make a call, SYNC will automatically pause your media player and resume playing at the completion of your call. If you make or receive a call while listening to another source of m...
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Media Player
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If my phone is connected to SYNC, can I use a Bluetooth headset?

Probably not. Most mobile phones will not support using two Bluetooth devices at the same time (SYNC and your headset). So, it is best to turn off your Bluetooth headset before entering the vehicle and using SYNC. By design, there is no need for a driver to use a Bluetooth headset in a SYNC...
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Bluetooth
Hands-free
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If my phone is paired to SYNC, can I use a Bluetooth headset for privacy while in the vehicle with others?

Bluetooth technology connects one device at a time. So, you won’t be able to switch between devices unless you disconnect your mobile phone from SYNC and choose to connect to your Bluetooth headset. Switching to privacy mode will allow you to speak privately on your mobile phone, but not throu...
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Bluetooth
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SYNC asks for the name of my mobile phone. Is that like, Motorola Q or Doug’s Blackberry?

During pairing, SYNC will find the model name of the mobile phone, such as Motorola Q. If you’ve personalized your phone, SYNC will find its name such as Doug’s Blackberry. View also How to pair your phone.
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Pairing
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What are the differences between a dealer-installed SYNC kit and a factory-installed SYNC unit?

In an effort to make SYNC available to more Ford, Lincoln and Mercury owners, a dealer-installed SYNC kit is available for select Ford, Lincoln and Mercury vehicles. This SYNC kit provides the same functionality and features as the factory-installed SYNC unit. However, the microphone and co...
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About SYNC
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Ford vehicles
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What are the voice commands?

There are many simple voice commands. To view a complete list, view How to use voice commands.
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Mobile phone speaking volume
Radio controls
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SYNC functions
Voice commands
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Volume
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What do I need the PIN or Pass-key for?

SYNC connects to mobile phones wirelessly through Bluetooth technology. You may pair up to 12 mobile phones to SYNC. To ensure that SYNC connects with the correct mobile phone, during pairing, SYNC displays a randomly generated 6-digit number on its screen that you must type into your phone. This en...
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What happens if I receive a call while listening to music on my SYNC connected media player?

SYNC will identify the caller and pause the music so you can hear and take the call.
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iPod
Media Player
Radio controls
Steering wheel controls
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Vehicle stereo system
Volume
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What if I already have a Bluetooth headset paired to my mobile phone? Will I have to un-pair it to use the mobile phone with SYNC?

Each time you turn on SYNC, SYNC will attempt to search for your previously paired phone, recognize it, and connect with it using Bluetooth. However, most mobile phones can only connect to one Bluetooth device at a time. So, it is best to turn off your Bluetooth headset before entering the...
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Bluetooth
Connecting
Hands-free
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What is a source?

Source refers to the source of music or other data that SYNC is going to access. You might have a USB device connected to the USB port and a Bluetooth device engaged at the same time, and a third device connected to the auxiliary input jack. There are times when SYNC will need to know which device y...
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What is pairing?

To make hands-free calls with SYNC, you must first pair or authenticate your mobile phone with SYNC. Pairing your phone with SYNC enables SYNC to search for and find your mobile phone every time you turn on your vehicle. After you pair your phone, you may also download your phonebook and call histor...
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Bluetooth
Connecting
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Pairing
SYNC functions
Tested Mobile Phones
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What is SYNC?

SYNC is an award-winning communications and entertainment system that keeps you connected while you're on the road. With SYNC you can make phone calls and play music, hands-free. SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. If you&#...
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About SYNC
Ford Motor Company
Ford vehicles
Lincoln vehicles
Mercury vehicles
Microsoft
Microsoft Auto
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What languages does SYNC understand?

SYNC’s advanced voice recognition system can be set to speak and respond to American English, Canadian French, and North American Spanish.
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What media players and music formats does SYNC support?

SYNC works with most popular media players equipped with a USB connection, including iPod*, Zune, Plays for Device players and most USB drives. SYNC also plays audio files on most USB storage drives. Supported audio formats include MP3s, AAC, WMA and WAV. For a frequently updated l...
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File formats
iPod
Media Player
SYNC functions
Sync My iTunes
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USB
USB drive
USB port
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What will happen if there are multiple conversations going on?

SYNC’s voice recognition hears most sounds within the vehicle; therefore, for clear communication with SYNC, only one person should speak at a time. For optimum results, close windows and the moon or sunroof to reduce traffic and wind noise.
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SYNC functions
Voice recognition
Volume
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When does my phonebook transfer, e.g., every day?

Each time you connect your paired mobile phone to SYNC, SYNC automatically updates the phonebook. To turn on this feature, view How To Automatically Update Your Phonebook. If you did not select Automatic Updates during the pairi...
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Contact list
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Where can I go for more information on a dealer-installed SYNC kit?

For more information on a dealer-installed SYNC kit please visit the following Ford, Lincoln or Mercury Vehicles Accessories websites: www.Fordaccessories.com w...
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About SYNC
Aftermarket
Dealership
Ford vehicles
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Why can’t I pair my phone while driving?

For your safety, SYNC will not pair your phone if the vehicle is in motion. Pairing your phone requires you to read both the radio and mobile phone displays as well as enter numbers and press function buttons. This procedure cannot occur while the vehicle is in motion. For additional inform...
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Connecting
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Why can’t passengers use their phones with SYNC at the same time I am using mine?

Only one phone may access SYNC at the same time because the wireless technology, Bluetooth, connects devices to SYNC one at a time. For additional information, view How to pair your phone.
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Bluetooth
Connecting
Pairing
Primary phone
SYNC functions
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Why doesn ’t SYNC play song tracks in order?

When playing albums with multiple artists, SYNC may not play the tracks in numerical order. In order to play your album with multiple artists in numerical order, disconnect the iPod or iPhone from SYNC and select the album for playback. Then, reconnect the iPod or iPhone to SYNC and choose...
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SYNC functions
USB port
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Why won’t my call go through?

Phone calls may not connect because of: - Mobile phone service in the current area. - The mobile phone may not have been paired. Please view How to pair your phone to SYNC. - The mobile phone is not compatible w...
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Compatibility
Connecting
Pairing
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SYNC functions
Tested Mobile Phones
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Will my media player work with SYNC?

The answer is likely: “Yes!” Most popular media players work with SYNC, including iPod*, Zune, “Plays for Device” players, and most USB drives. Supported audio formats include MP3s, AAC, WMA, and WAV. Want to view and print a frequently updated list? ...
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Compatibility
iPod
Media Player
Memory stick
SYNC functions
Tested Media Players
USB drive
USB port
Vehicle stereo system
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Will my mobile phone work with SYNC?

If your mobile phone has Bluetooth, the answer is likely: “Yes!” Most Bluetooth-enabled mobile phones support hands-free calling through SYNC. We've tested a wide variety of mobile phones to ensure they support hands-free calling through SYNC. However, even if your...
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Bluetooth
Compatibility
Connecting
Pairing
SYNC functions
Tested Mobile Phones
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Will SYNC let me view the Web from my mobile phone?

SYNC does not access the Web. If you have Internet access through your mobile phone and if you wish to stream audio through your phone, you may hear it through the SYNC unit, if your mobile phone supports this feature. The SYNC screen does not reveal Web pages, even if your phone is connected to bot...
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Internet
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Web
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Will SYNC use the speed dial numbers I have programmed on my mobile phone?

SYNC does not use speed dial numbers you have saved on your mobile phone. However, SYNC enables you to program speed dial numbers in your vehicle using your vehicle’s radio preset buttons.
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Make a call
Mobile Phone
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Will SYNC work in hot or cold conditions?

SYNC has been tested to work in temperatures ranging from -40 degrees Fahrenheit to 167 degrees Fahrenheit. Media and Mobile devices however have their own temperature tolerance range. Please check with your device's manufacturer for approved temperature ranges if you are experiencing limit...
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About SYNC
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