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FAQs

Sync My iTunes

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Are there any specific file formats required for Sync My iTunes?

Sync My iTunes works with all media file formats that are supported by SYNC: MP3, AAC, WMA, WAV, and MPEG audio.
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Sync My iTunes
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Does Sync My iTunes work with all media players?

Sync My iTunes works with all media players that are supported by Apple iTunes.
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iPod
Media Player
Sync My iTunes
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How often do I need to correct my music with Sync My iTunes?

You only need to use Sync My iTunes when SYNC communicates that it is not able to index all the music on your media player. If you receive this message when you plug your media player into your vehicle, then you should run the Sync My iTunes software on your iTunes library. After Sync My iTunes make...
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Sync My iTunes
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Some of the songs on my iPod won’t play through SYNC. How do I ensure the music on my iPod will play through SYNC?

In order to ensure that all digital media on your iPod is indexed, Album, Artist, Genre, and Song information must be properly populated in iTunes. When downloading media, de-selecting the Part of a Compilation (no check) checkbox in iTunes for all songs may also ensure those songs are indexed prope...
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iPod
Sync My iTunes
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Sometimes, when I connect my iPod it doesn’t communicate properly with SYNC. How do I fix it?

When connecting an iPod to SYNC, or resuming play after you turn the vehicle off and back on, the iPod may not communicate properly with SYNC. Resetting the iPod and making sure the device is fully charged may allow the device to reconnect. If the problem persists, it is possible that there...
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Connecting
iPod
Sync My iTunes
SYNC Unit
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What do I need to download Sync My iTunes?

Sync My iTunes is downloadable software for Microsoft Windows based PCs only. The system requirements for Sync My iTunes are the same as the Apple iTunes software: iTunes Windows Requirements 32-bit editions of Windows XP Service Pack 2 or Vista 6...
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Indexing
Media Player
Microsoft
Sync My iTunes
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What is Sync My iTunes?

Sync My iTunes is a Microsoft Windows based downloadable software program that corrects common errors in your iTunes music library, so that your music can be indexed by SYNC.
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File formats
Indexing
Media Player
Sync My iTunes
Tested Mobile Phones
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What media players and music formats does SYNC support?

SYNC works with most popular media players equipped with a USB connection, including iPod*, Zune, Plays for Device players and most USB drives. SYNC also plays audio files on most USB storage drives. Supported audio formats include MP3s, AAC, WMA and WAV. For a frequently updated l...
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File formats
iPod
Media Player
SYNC functions
Sync My iTunes
Tested Media Players
USB
USB drive
USB port
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What playlist formats can be played by SYNC?

USB storage drives (also referred to as pen drives, thumb drives, flash drives and some portable media players) require one of the following playlist formats: WPL, ASX or M3U. Media players considered MTP players, (such as Microsoft Zune, SanDisk Sansa, etc.) require the MTP abstract playli...
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File formats
Media Player
Memory stick
Playlists
Sync My iTunes
USB drive
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What version of iTunes do I need for Sync My iTunes?

iTunes V7.0 or later is required. For the latest version of iTunes, please visit: www.apple.com/itunes/download.
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Where can I download the Sync My iTunes software?

Download Sync My iTunes here.
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Media Player
Sync My iTunes
Syncmyride.com
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Why do I need Sync My iTunes?

In order for music to be played on SYNC, it is necessary for SYNC to retrieve and categorize music according to a song’s attributes, or metadata—information about each song such as Title, Artist, Album, and Genre—which is extracted from your music library. Sometimes this metadata is blank, or contai...
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File formats
Indexing
iPod
Media Player
Playlists
Sync My iTunes
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Why does some of the music on my iPod not play on SYNC?

In order to ensure that all digital media on your iPod can be played, it must be indexed first. The Album, Artist, Genre and Song metadata must be properly populated in iTunes and then synchronized with the player before connecting your iPod to SYNC. If you need assistance on updating your...
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File formats
Indexing
iPod
Media Player
Sync My iTunes
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Why does SYNC not play the protected media on my iPod?

You may need a special cable in order to play protected content and playlists on your iPod using SYNC. Please locate your media player and correlating firmware version on the chart on the Tested Media Players page and l...
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Auxiliary input jack
Cables
Firmware
Sync My iTunes
Tested Media Players
USB
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