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FAQs

Tested Mobile Phones

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Can I stream a radio station from my mobile phone through SYNC?

You may listen to streaming audio through SYNC if your mobile phone supports streaming audio, is compatible with SYNC, and has been paired and connected to SYNC. For a frequently updated list of mobile phones we've tested to work with SYNC so far, view...
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Audio Streaming
Compatibility
Internet
Pairing
SYNC controls
SYNC functions
Tested Mobile Phones
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Can I use my media player and mobile phone on SYNC at the same time?

You can use your mobile phone and listen to your media player through SYNC at the same time if your mobile phone is paired to SYNC and your media player is connected to SYNC through the USB port. When you receive a phone call and choose to answer it, SYNC will automatically pause the player and resu...
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Media Player
Mobile Phone
SYNC controls
SYNC functions
Tested Mobile Phones
USB
USB port
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Can I view my mobile phone’s battery life through SYNC?

If your mobile phone supports viewing battery life through Bluetooth you may view battery life on the SYNC screen. All non-navigation radios: The battery life of your mobile phone does not automatically display on the SYNC screen. You may access battery life through the ADVANCED PHON...
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Battery
Charge
Charging
Charging battery
Mobile Phone
Radio controls
Tested Mobile Phones
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Do I have to sign up with a specific wireless carrier or need a special phone to use SYNC?

You can use SYNC with a wide range of carriers throughout the country. The system will work with the vast majority of popular Bluetooth-enabled phones on the market today. For a frequently updated list, view and print the...
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Compatibility
Mobile Phone
Tested Mobile Phones
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Does SYNC improve or lessen my cellular coverage?

SYNC has no affect on mobile service coverage. Service quality is totally dependent upon your mobile service provider. For additional information, view Mobile Phones We've Tested So Fa...
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Mobile Phone
Pairing
Tested Mobile Phones
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Does SYNC work with all mobile phone carriers?

SYNC works with most major carriers, which are also known as providers. View a frequently updated list at the Tested Mobile Phones Chart.
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Compatibility
Mobile Phone
Tested Mobile Phones
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Has Ford tested any phones and found them not compatible with SYNC?

Of all phones tested by Ford, there are only a few that are not compatible due to peculiarities in these phones’ applications of the Bluetooth specifications and/or profiles. They are listed below: - Motorola v710 (firmware version unknown): You will not be able to pair this phone to SYNC, or es...
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Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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How do I pair my phone?

Please select your type of radio and steering wheel before you print or download personalized instructions for How to pair your phone to SYNC
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Bluetooth
Connecting
Make a call
Mobile Phone
Mobile phonebook
Pairing
Primary phone
Tested Mobile Phones
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How many contacts can I store on SYNC?

SYNC stores up to 2,000 contacts per paired phone. For additional information, view and print the Tested Mobile Phones Chart.
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Mobile Phone
SYNC functions
Tested Mobile Phones
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My mobile phone doesn’t have Bluetooth. Is there any way I can use SYNC?

Mobile phones must be Bluetooth-enabled to be connected to SYNC. For a frequently updated list of mobile phones that we've tested to work with SYNC, view and print the Tested Mobile Phones Char...
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Bluetooth
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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What does “provider” mean?

A provider is the company that provides your mobile phone coverage, they are also known as carriers. SYNC works with most major providers. View a frequently updated list at the Tested Mobile Ph...
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Mobile Phone
Tested Mobile Phones
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What is Bluetooth/where is it on my mobile phone?

Your mobile phone’s Bluetooth set-up screen can probably be found in your phone’s Settings or Tools menu. Because each Bluetooth-enabled mobile phone model has unique characteristics, we strongly encourage you to refer to your mobile phone’s user’s guide when pairing your mobile phone to SYNC for th...
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Bluetooth
Mobile Phone
Pairing
Tested Mobile Phones
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What is Bluetooth? Why do I need Bluetooth?

Bluetooth technology interconnects mobile phones, headsets, computers, personal digital assistants (PDAs), printers and other devices by a short-range wireless connection. The Bluetooth standard allows for connection without the use of wires and cables. Bluetooth technology allows your mobile phone...
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Bluetooth
Connecting
Media Player
Mobile Phone
Pairing
Tested Mobile Phones
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What is firmware and how do I find out which version is on my Bluetooth-enabled mobile phone?

Firmware is a special type of software that controls the basic functions of your Bluetooth-enabled mobile phone. SYNC is designed to work with the firmware versions listed on the SYNC-Certified Mobile Phones page. However, since firmw...
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Bluetooth
Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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What is firmware?

Firmware is software that is embedded in the hardware of a device. Firmware often can be programmed and updated after the device has been manufactured. Versions of firmware are released as updates become available. Please contact your mobile phone carrier or device manufacturer for the fir...
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Compatibility
Firmware
iPod
Media Player
Mobile Phone
Tested Media Players
Tested Mobile Phones
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What is pairing?

To make hands-free calls with SYNC, you must first pair or authenticate your mobile phone with SYNC. Pairing your phone with SYNC enables SYNC to search for and find your mobile phone every time you turn on your vehicle. After you pair your phone, you may also download your phonebook and call histor...
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Bluetooth
Connecting
Mobile Phone
Pairing
SYNC functions
Tested Mobile Phones
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What is Sync My iTunes?

Sync My iTunes is a Microsoft Windows based downloadable software program that corrects common errors in your iTunes music library, so that your music can be indexed by SYNC.
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File formats
Indexing
Media Player
Sync My iTunes
Tested Mobile Phones
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What is the difference between my mobile phone being paired with SYNC and connected to SYNC?

Pairing is a one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once a phone is paired to SYNC, every time you turn on SYNC, SYNC will attempt to connect to it. SYNC will attempt to connect first with the primary phone, regardless o...
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All Related FAQs
Bluetooth
Connecting
Mobile Phone
Mobile Phone
Mobile Phone
Pairing
Primary phone
Tested Mobile Phones
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Why can’t I get text messages through SYNC?

Your mobile phone may not support text messaging through Bluetooth, the wireless technology that connects your phone with SYNC. Unlike mobile phone voice calls, a Bluetooth standard for text messaging has not yet been established. When the technology is developed, Ford will implement it in...
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Bluetooth
Compatibility
Mobile Phone
Tested Mobile Phones
Text messaging
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Why do I need Bluetooth?

Bluetooth provides the wireless connection that allows your mobile phone to work with SYNC, so you can make phone calls hands-free. View How to turn Bluetooth On and Off in SYNC.
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Bluetooth
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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Why won’t my call go through?

Phone calls may not connect because of: - Mobile phone service in the current area. - The mobile phone may not have been paired. Please view How to pair your phone to SYNC. - The mobile phone is not compatible w...
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Compatibility
Connecting
Pairing
SYNC controls
SYNC functions
Tested Mobile Phones
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Will my mobile phone work with SYNC?

If your mobile phone has Bluetooth, the answer is likely: “Yes!” Most Bluetooth-enabled mobile phones support hands-free calling through SYNC. We've tested a wide variety of mobile phones to ensure they support hands-free calling through SYNC. However, even if your...
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Bluetooth
Compatibility
Connecting
Pairing
SYNC functions
Tested Mobile Phones
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Will SYNC work with all mobile phones?

SYNC is compatible with many Bluetooth-enabled mobile phones. For a frequently updated list view and print the Tested Mobile Phones Chart.
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Compatibility
Connecting
Mobile Phone
Pairing
Tested Mobile Phones
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