FordLincolnMercury
 
  •  
  • SYNC Owner Center
  • Troubleshooting Tips
  • FAQs
  • SYNC Features By Model Year
  • Shop For SYNC

FAQs

Install SYNC updates

View more FAQ topics

Select a question below to view the answer


About this table

SYNC Download & Installation History This table lists the current status of SYNC applications and updates for the vehicle featured on the page. Type indicates type of file selected, such as an update or application. Name labels each file. V...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Upgrade SYNC
USB drive
USB port
Back to top

Can I download the SYNC Vehicle Health Report service at syncmyride.com?

No. SYNC Vehicle Health Report is factory-installed in select 2009, 2010 and 2011 model vehicles in the United States. However, owners of all 2009 and 2008 SYNC-equipped vehicles (except Mustang) may upgrade their SYNC to include 911 Assist and Vehicle Health Report. For details, view...
Details

Related Topics

All Related FAQs
Availability
Dealer Installation
Download SYNC updates
Install SYNC updates
SYNC technology
Syncmyride.com
Update SYNC
Upgrade
Upgrade SYNC
Back to top

Can I update or enhance SYNC?

SYNC was designed to be updateable and customizable. View Update and Customize SYNC or How to update and customize SYNC. As new versions of software for SYNC are...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
Upgrade SYNC
Back to top

Help for Downloads Widget (confirmed)

How do I change my vehicle? Change If you have more than one SYNC-equipped vehicle and you have registered and saved the vehicle information in your SYNC account, you may view information for those other vehicles by clicking Change. What is my SYNC Version? ...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
Upgrade SYNC
USB drive
USB port
Vehicles
VIN
Back to top

Help for Downloads Widget (unconfirmed)

How do I change my vehicle? Change If you have more than one SYNC-equipped vehicle and you have registered and saved the vehicle information in your SYNC account, you may view information for those other vehicles by clicking Change. Why is my action required? ...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Upgrade SYNC
Vehicles
VIN
Back to top

Help for Update and Customize SYNC

Available Downloads Applications and updates you choose for downloading are listed on this page. SYNC Updates SYNC is updateable, so there may be another compatible version listed under SYNC Updates. Available to enhance your SYNC SYNC is customizab...
Details

Related Topics

Dealership
Download SYNC updates
Install SYNC updates
SYNC Unit
Upgrade SYNC
USB drive
Back to top

How do I download and install updates and applications on SYNC?

Updating SYNC Keep your SYNC system up to date so you can get the most out of this exciting technology. Just follow this simple, three-step process. Prepare USB Drive Your first task is to locate a portable USB data storage device (we refer to it as a USB drive) on whi...
Details

Related Topics

Download SYNC updates
Install SYNC updates
SYNC technology
Update SYNC
Upgrade SYNC
USB drive
USB port
Back to top

How do I enable JavaScript in my browser?

The following instructions describe how to enable JavaScript in your browser. If your browser isn’t listed, please consult its online help pages. Also view: Which browsers are supported by syncmyride.com? And:...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Syncmyride.com
Update SYNC
Web
Back to top

How do I safely remove my USB drive?

Safely remove USB drive When the download process is complete, you’ll need to safely remove the drive from your computer. To do that on a Windows PC, put your cursor on the Safely Remove Hardware icon, which is located in the system tray in the lower right corner of your screen, next to t...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
USB
USB drive
USB port
Back to top

How do I use my SYNC Account page?

Your SYNC Account enables you to add and change vehicle and device information so that applications, updates and step-by-step instructions can be customized to your vehicle and devices. By reporting successful installations, you can keep your version of SYNC up-to-date. Click on the...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Mobile Phone
Primary phone
Registration
Upgrade SYNC
Vehicles
VIN
Back to top

How do I use the SYNC Status Checker?

The SYNC Status Checker is a small piece of software that records the present version of SYNC installed in your vehicle. Once you choose to download the SYNC Status Checker onto your USB storage drive, plug it into SYNC’s USB port, and SY...
Details

Related Topics

Download SYNC updates
Install SYNC updates
SYNC Unit
Syncmyride.com
Update SYNC
Upgrade SYNC
USB
USB drive
USB port
VIN
Back to top

How do I view and change my SYNC Account information?

Owner Profile Information pages allow you to review your account information to confirm or to change. All information is required unless it is labeled optional. Edit allows you to change the information in the corresponding field. To change information, click the Edit button a...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Primary phone
Syncmyride.com
Upgrade SYNC
Back to top

I tried downloading a SYNC update to my USB drive at syncmyride.com, but it failed. Why?

There may be a few reasons why the process of downloading SYNC updates or applications to your USB drive failed. 1.) The USB storage drive may not have been properly located by the download program. Safely remove the U...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
Upgrade SYNC
USB
USB drive
USB port
Back to top

I tried to report my successful install but syncmyride.com shows the previous version, not the new one. How do I fix this?

Please run the installation again. Also, make sure the vehicle is running during the entire installation and DO NOT remove the dirve until the installation is complete.
Details

Related Topics

Download SYNC updates
Install SYNC updates
Syncmyride.com
Update SYNC
USB
USB drive
Web
Back to top

If SYNC comes out with a newer model, can I update without buying a new car?

SYNC is designed to be updateable. Updates can be downloaded onto a USB storage drive and then installed in your SYNC system via your vehicle’s USB port. System upgrades will be available through your Ford, Mercury and Lincoln dealership. More details on updates will be announced as they be...
Details

Related Topics

About SYNC
Dealership
Download SYNC updates
Ford Motor Company
Ford vehicles
Install SYNC updates
Lincoln vehicles
Mercury vehicles
Microsoft Auto
SYNC Unit
Update SYNC
Upgrade SYNC
USB
Back to top

Is the software update for Traffic, Directions and Information available now?

SYNC-equipped 2011 vehicles with Traffic, Directions and Information do not require a software update. For select 2010 vehicles, the SYNC update to include Traffic, Directions and Information* is available. To get the update, log in to or create a SYN...
Details

Related Topics

Availability
Install SYNC updates
Update SYNC
Back to top

What is the SYNC Status Checker?

When you run the SYNC Status Checker, it records the version of SYNC currently installed in your vehicle so we can deliver the updates and applications specific to your SYNC unit. To get started, download the SYNC Status Checker.
Details

Related Topics

Download SYNC updates
Install SYNC updates
SYNC Unit
Syncmyride.com
Update SYNC
Upgrade SYNC
USB
USB drive
USB port
Back to top

When I attempted to install a SYNC update, SYNC said, "Application Not Found." What does that mean?

When attempting to install updates or applications you might hear the SYNC voice say, "Application Not Found." This means that the update or application file was not downloaded to your USB drive completely. If this is the case, you will need to return to syncmyride.com and download the file again. P...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Syncmyride.com
Update SYNC
USB
USB drive
Web
Back to top

When I tried to install the SYNC update, SYNC didn't do anything. Why?

1. Be sure your vehicle is running and not in accessory mode when you attempt to install updates and applications. 2. Be sure your USB drive is securely connected to the vehicle's USB port. View also: What is a USB port...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
USB
USB drive
Back to top

Where is the USB port on my computer?

Can't find your USB port? USB ports often appear on the front of your desktop computer, and you'll find additional USB ports in the back as well. If you have a laptop computer, the USB port(s) may appear on either side or the back. The drive connects only one way, so be careful not to fo...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
USB
USB drive
USB port
Back to top

Why can't my vehicle be validated?

We were unable to validate that a SYNC unit is in your vehicle. Please try again so we can alert you to SYNC updates and applications. In order to verify the version of SYNC that is installed in your vehicle, please download the SYNC Status Checker....
Details

Related Topics

Download SYNC updates
Install SYNC updates
SYNC Unit
Update SYNC
VIN
Back to top

Why did the upload fail?

If you receive a message that your attempt to upload a confirmation file failed, the message may be due to a network failure. In this case, please try to upload the same confirmation file again, later. If you receive the message again, the file you are attempting to upload may be incomple...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
Back to top

Why do I accept the update process?

Accept the update process Some computer operating system and browser combinations require that you accept or allow the update process to happen. If your browser and operating system fall into that category, just follow the on-screen prompts. If you don’t see any prompts, don’t worry about...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Update SYNC
USB drive
Back to top

Why is it important to confirm my installation?

By confirming each successful installation, you’ll help us accurately maintain your SYNC Download and Installation History. This will enable us to keep you informed of pertinent enhancements and updates as they become available. In short, knowing how your SYNC unit is configured will help us do a be...
Details

Related Topics

Download SYNC updates
Install SYNC updates
SYNC Unit
Update SYNC
USB
USB drive
USB port
Back to top