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FAQs

Firmware

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Chart definitions and feature descriptions

Brand Brand is the manufacturer of the media player. Player Player is the specific model of player from a particular manufacturer. The star symbol indicates that the media player is recommended becaus...
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Firmware
Media Player
USB port
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Has Ford tested any phones and found them not compatible with SYNC?

Of all phones tested by Ford, there are only a few that are not compatible due to peculiarities in these phones’ applications of the Bluetooth specifications and/or profiles. They are listed below: - Motorola v710 (firmware version unknown): You will not be able to pair this phone to SYNC, or es...
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Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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How do I know whether or not my iPod or iPhone is connected correctly to SYNC?

For all supported iPod models—except iPhone and iPod Touch—a Ford, Lincoln, or Mercury logo will appear on the iPod screen when your iPod is connected correctly to SYNC. Also, an OK to Disconnect message may appear on the iPod screen. On the iPod Touch, an Accessory Attached mes...
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Cables
Connecting
Firmware
iPod
USB port
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How do I upgrade my iPod or iPhone firmware?

In order to upgrade your iPod or iPhone’s firmware level, please use the latest version of iTunes.
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Firmware
iPod
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I have updated my iPhone to firmware version 1.1.3 and now have problems staying connected to my iPhone via Bluetooth. Is there anything that I can do to reduce the number of Bluetooth disconnects?

Yes, turning off automatic phonebook download (within SYNC) will reduce the number of Bluetooth disconnects.
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Bluetooth
Firmware
iPod
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What is firmware and how do I find out which version is on my Bluetooth-enabled mobile phone?

Firmware is a special type of software that controls the basic functions of your Bluetooth-enabled mobile phone. SYNC is designed to work with the firmware versions listed on the SYNC-Certified Mobile Phones page. However, since firmw...
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Bluetooth
Compatibility
Connecting
Firmware
Mobile Phone
Pairing
Tested Mobile Phones
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What is firmware and how do I find out which version is on my media player?

Firmware is a special type of software that controls the basic functions of your media player. SYNC is designed to work with the firmware versions listed on the Media Players We've Tested So Fa...
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Compatibility
Firmware
iPod
Media Player
Tested Media Players
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What is firmware?

Firmware is software that is embedded in the hardware of a device. Firmware often can be programmed and updated after the device has been manufactured. Versions of firmware are released as updates become available. Please contact your mobile phone carrier or device manufacturer for the fir...
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Compatibility
Firmware
iPod
Media Player
Mobile Phone
Tested Media Players
Tested Mobile Phones
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When I connect my iPod to SYNC, the SYNC screen goes blank and no audio can be heard. How can I fix this?

If the SYNC screen goes blank and no audio can be heard when you connect your iPod to SYNC, press the PLAY/PAUSE button on your radio twice to begin audio playback. This may correct the issue for some iPods, depending on the version of firmware. Please Note: Different iPod firmware versions...
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Firmware
iPod
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Why does SYNC not play the protected media on my iPod?

You may need a special cable in order to play protected content and playlists on your iPod using SYNC. Please locate your media player and correlating firmware version on the chart on the Tested Media Players page and l...
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Auxiliary input jack
Cables
Firmware
Sync My iTunes
Tested Media Players
USB
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