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FAQs

SYNC owners

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Can I print messages in Owner to Owner?

Owner to Owner messages can be printed. Click on the Print link that appears on the message page.
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Can I search for comments in Owner to Owner?

You can search comments in Owner to Owner by keyword or phrase. Simply type in the word or phrase that you'd like to search for in the search field and then click GO.
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Help for Create a SYNC Account

Vehicle Information Please review and confirm the current vehicle information we have on file for you. If your VIN is not accurate, please click on "Re-enter your VIN" and enter it again. Log In Information All of this information is required unless indicated as option...
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How can I be alerted to new messages in Owner to Owner?

If you'd like to keep abreast of new messages and replies in your favorite topics, simply click the SUBSCRIBE link that appears in the upper right corner of the Topic page. Once you have been subscribed, the link will turn to Unsubscribe, which you can click at any time to unsubscribe from notificat...
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How can I register and participate in Owner to Owner?

To register and participate in Owner to Owner, you need to be a registered SYNC owner. Owner to Owner will be available in the coming months. However, there are other registration benefits already available to you, so register now.
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How do I create a topic in Owner to Owner?

If you wish to create a new topic under a category, simply click SUBMIT NEW TOPIC. Then, choose a Category, and type the title in the Topic Title field. Add your comments in the field below the topic, then click PREVIEW. Then you can either click SUBMIT or REVISE.
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How do I register for Owner to Owner?

To register for Owner to Owner, access your existing SYNC account or create a SYNC account. After entering your account information, you'll be able to create your screen name and edit your Owner to Owner Settings. Log in to or create a SYNC...
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How do I reply to a message in Owner to Owner?

To reply to a comment, click REPLY TO MESSAGE that appears on the page of the posting you wish to respond to. When you are finished typing, click PREVIEW. Then you can either click SUBMIT or REVISE.
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How do I report a violation in Owner to Owner?

If you think a message violates the Submission Guidelines, click REPORT VIOLATION. Select a reason for reporting this post, add any additional comments, and then click REPORT VIOLATION.
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How do I submit a comment in Owner to Owner?

You can submit new comments and reply to existing messages in Owner to Owner. To submit a new message: click SUBMIT NEW TOPIC, choose a Category, and then type the title in the Topic Title field. Add your comments in the field below the topic, then click PREVIEW. Then you can eithe...
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How long does it take for a comment to be posted in Owner to Owner?

Submissions are reviewed by Moderators who post comments in a timely fashion. So check back soon, remarks and replies are posted frequently.
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I replied to an email I received from a Moderator, but I did not receive a reply. Why?

You may have received an email sent from a notification-only address that does not accept incoming email. Ford Motor Company does not respond to inquiries posted on the syncmyride.com Owner to Owner forum. If you have questions for Ford Motor Company, questions that are not SYNC-related or questions...
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My message was rejected for posting in Owner to Owner, and I don’t know why. Who can I contact?

Ford Motor Company does not respond to inquiries posted in Owner to Owner on the syncmyride.com website. If a submission is not appropriate for posting, the Moderator will communicate to the owner—via a corresponding appropriate email—the reason for not posting. You may change your comme...
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What does off-topic mean?

Topics are based on SYNC features including: mobile phones, media players, frequently asked questions (FAQs), voice, radio and steering wheel controls. Grandma's muffin recipe may win blue ribbons—but because it’s not related to a SYNC topic, please don’t submit it. If you have other...
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What is a guest?

Guests can have limited access to the Owner Resources areas of the website without creating a SYNC Account. Guests may login with a valid VIN. For customized instructions and full access to the Owner Resources sections we encourage guests to register.
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What is SYNC’s privacy policy?

To learn more about SYNC’s privacy policy, please review our complete Privacy Statement.
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Where are the Submission Guidelines for Owner to Owner?

You'll find a link to the on the Owner to Owner landing page within the website. View the Submission Guidelines now.
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Where's the comment I submitted in Owner to Owner?

Owner to Owner is a moderated community, which means that submissions are reviewed by Moderators who post comments in a timely fashion. So check back soon, remarks and replies are posted frequently. If a submission does not follow the Owner to Owner Guidelines the Moderators will not post it.
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Who are the Moderators of Owner to Owner?

The Owner to Owner Moderators are employed by Ford Motor Company to ensure that the dialogue remains relevant and continuously moves forward. The Moderator also ensures postings adhere to the Submission Guidelines. If the submission does...
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Why aren't owners allowed to include their email addresses in messages on Owner to Owner?

The Owner to Owner Submission Guidelines request that no personal information be posted in Owner to Owner. Please view the Submission Guidelines. To learn more about SYNC's privacy policy, please review our complete...
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Why can’t guests submit or reply to comments in Owner to Owner?

In order to post comments in Owner to Owner you must have a SYNC account and register for Owner to Owner. Log in to or create a SYNC owner account now.
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Why can't I talk about my Ford Focus in Owner to Owner?

Topics in Owner to Owner are based on SYNC features including: mobile phones, media players, frequently asked questions (FAQs), and voice, radio and steering wheel controls. If your post is about your Ford Focus or another Ford Motor Company topic that is not related to SYNC, please don’t submit the...
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Why do I have to be a registered owner to reply to or submit messages in Owner to Owner?

Owner to Owner is the place where owners of SYNC-equipped vehicles can exchange comments, questions, information and ideas about their experiences with SYNC. In order to post comments in Owner to Owner you must have a SYNC account and register for Owner to Owner. ...
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Why is Owner to Owner moderated?

Like any gathering place, Owner to Owner is a virtual exchange that works best when participants practice online courtesy and follow basic guidelines. Ford Motor Company employs Moderators who ensure that the dialogue remains relevant and continuously moves forward. The Moderator also ensures postin...
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