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FAQs

Voice commands

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Are voice commands the only way to operate my mobile phone and portable music player?

No. SYNC also gives you the option to operate your phone and music player via simple controls on the steering wheel and radio unit.
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Hands-free
Make a call
Media Player
Mobile Phone
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice prompts
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Can I run a Vehicle Health Report using voice commands?

Yes. To learn more about running a Vehicle Health Report using voice commands, view How to activate and run a Vehicle Health Report.
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All Related FAQs
Run a Report
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Can I use my iPod or iPhone’s controls (such as the click wheel) while connected to SYNC’s USB port?

During the time your iPod or iPhone is connected to SYNC’s USB port, you cannot use the controls of the iPod or iPhone to select a new song or playlist. The only way to make a selection is by using a voice command or the radio buttons using SYNC. If you would like to use the controls...
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Auxiliary input jack
Cables
iPod
SYNC controls
USB
USB port
Voice commands
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Definitions and Feature Descriptions

Phone Pairing Pairing is the one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once you’ve paired your mobile phone, every time you connect to SYNC, you can control your phone through voice commands and your radio and steering wheel...
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Audio Streaming
Contact list
Hands-free
Mobile phonebook
Radio controls
Steering wheel controls
Voice commands
Voice prompts
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Do I have to train SYNC to recognize my voice or will it respond to anyone’s voice?

SYNC uses simple voice recognition and does not need to be trained. It will respond to most voices. View also: How to command SYNC with your voice.
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Mobile phone speaking volume
Voice commands
Voice recognition
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Does SYNC's voice recognition system need to learn my voice?

For most users, SYNC’s intelligent voice-recognition technology needs no "training" to recognize voices, regardless of who is speaking. For additional information, view How to command SYNC with your voice...
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Hands-free
Mobile phone speaking volume
Voice commands
Voice prompts
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Does the voice button stay on by default until I turn it off? Will it automatically remain on after I turn the car off and restart it?

Most of the time, you will need to press the VOICE button each time you wish to activate the Voice Recognition function in SYNC. Voice mode deactivates when the car is turned off. If you are connected to SYNC's Traffic, Directions and Information service, you will not have to press the...
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Hands-free
Radio controls
Steering wheel controls
SYNC controls
Voice commands
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How can I enter a phone number when there are only six numbers on my radio?

If your radio has only six digits, you may dial a number by voice. You may also choose a number from your contact list or call history if you have downloaded your mobile phonebook. View How to download your mobile phonebook to SYNC....
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Call history
Contact list
Make a call
Mobile phonebook
Radio controls
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How do I answer a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and someone calls it, SYNC will sound the incoming call tone. To answer the call, press the Phone button. To ignore or reject the call, either do nothing or press and hold the Phone button.
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Bluetooth
Connecting
Hands-free
Make a call
SYNC functions
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How do I cancel a call once SYNC has started dialing?

To cancel a call, simply press and hold the PHONE button on either your steering wheel or radio. For additional information, view How to make a hands-free call.
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Hands-free
Make a call
Mobile Phone
SYNC controls
SYNC functions
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How do I connect, find and play a single song on my media device through SYNC?

Easy to follow, step-by-step instructions can be found at How to connect your media player and play music.
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Hands-free
Media Player
Steering wheel controls
Voice commands
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How do I end a mobile phone call using SYNC?

If you have successfully paired your Bluetooth-enabled mobile phone with SYNC and answered a call, you can end that call by pressing and holding your Phone button.
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Hands-free
Make a call
Pairing
Radio controls
Voice commands
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How do I get SYNC to stop speaking to me?

Non-navigation radios Hands-free: To turn off voice prompts, push the VOICE button on your steering wheel. You’ll hear a tone. SYNC will say, "Please say a command." Say, "System prompts off." On your radio: Press the PHONE button until PHO...
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Radio controls
Steering wheel controls
Stop SYNC
SYNC functions
Voice commands
Voice prompts
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How do I use SYNC's voice activation feature to play digital music?

Hands-free digital music is at the tip of your tongue. Just say what you want and SYNC makes the music. Search, play and shuffle music with simple voice commands. SYNC understands artist names, track names, album names, genres and even the names of your favorite playlists. Want to repeat music, play...
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Hands-free
Voice commands
Voice prompts
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How do I use SYNC's voice-activation feature with my mobile phone?

Staying connected with hands-free mobile calling is easy. Simply say one of several voice commands and you’re connected. For example, if you’re calling your friend Jane, say "Call Jane," "Call Jane at home" or "Call Jane at work" and SYNC does the rest. If J...
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Contact list
Hands-free
Make a call
Mobile Phone
Voice commands
Voice prompts
Voice recognition
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How does SYNC hear me? Where’s the microphone? How do I control the volume?

SYNC hears you through a microphone embedded in your rearview mirror. SYNC uses voice recognition technology to understand your requests. Volume is controlled through your radio’s controls. Your speaking volume can be controlled through your mobile phone and the phone of the person yo...
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Microphone
Mobile phone speaking volume
Radio controls
Voice commands
Voice recognition
Volume control
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My mobile phone has Bluetooth but I don’t have an earpiece. Do I have to buy the earpiece?

Using your mobile phone with SYNC gives you hands-free control of your mobile phone calls and eliminates the need for earpieces. Another advantage of SYNC is that sometimes earpieces lose battery charge. That won’t happen with hands-free calling through SYNC. With SYNC, you can make and receiv...
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Bluetooth
Hands-free
Mobile Phone
Pairing
Voice commands
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The song I’m playing will not start over if I reselect it for playback. How do I correct this?

If you are playing a song and select the same song for playback by using the voice commands or radio buttons, the song may not start over. (This may be expected behavior for the iPod.) Pushing the SEEK LEFT button once may take you back to the beginning of the track. Or, you may make another selecti...
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What are the "hands-free" advantages of SYNC?

Voice-activated, hands-free functionality means less distraction while driving. As both your mobile phone and music player are fully integrated, you’re able to concentrate on the road. This is an especially smart solution as more and more states and jurisdictions outlaw driving while talking o...
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Hands-free
Make a call
Voice commands
Voice prompts
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What are the basic commands to use my paired Bluetooth-enabled mobile phone and media player with SYNC?

"Phone" - Command your mobile phone "USB" - Command your media player "Help" - Get spoken SYNC help "Yes" - If SYNC’s confirmation is correct "No" and repeat your original command - If SYNC’s confirmat...
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Bluetooth
Hands-free
Make a call
Voice commands
Voice recognition
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What are the voice commands?

There are many simple voice commands. To view a complete list, view How to use voice commands.
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Mobile phone speaking volume
Radio controls
SYNC controls
SYNC functions
Voice commands
Voice prompts
Voice recognition
Volume
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What is voice recognition?

Voice recognition (VR) technology interprets spoken commands to execute tasks. SYNC’s VR enables you to use your mobile phone and media player hands-free. View also How to command SYNC with your voice.
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Hands-free
Steering wheel controls
Voice commands
Voice prompts
Voice recognition
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What kind of technology does SYNC use?

SYNC uses the Microsoft Auto computing platform and Ford Motor Company proprietary software to create a spectacular speech recognition capability. This system, available exclusively as an option on a range of Ford, Lincoln and Mercury vehicles, is the most sophisticated hands-free interface availabl...
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Ford Motor Company
Ford vehicles
Hands-free
Lincoln vehicles
Mercury vehicles
Microsoft
Microsoft Auto
SYNC technology
SYNC Unit
Voice commands
Voice recognition
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When I say "Play similar" SYNC plays music that is not similar. How do I change that?

It may be that you have a relatively small selection of music from any specific genre. Your indexed database of music may be too small for SYNC to draw any significant comparisons. When that happens, SYNC will make a best guess, but the results may not always be satisfactory for you. An alternate ap...
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Voice commands
Voice prompts
Voice recognition
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Why do I hear, “Speech control not available with this device?”

When using voice commands with your media player, you may hear: “Speech control not available with this device. ” If this happens, there may be a duplicate playlist on your device. To correct this, remove the duplicate playlist using iTunes, resynchronize iTunes with your device, and rec...
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Will SYNC understand my playlist from my media player?

SYNC recognizes most playlists on your media player. Also view Media Players We've Tested So Far and Ho...
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Media Player
Playlists
Tested Media Players
Voice commands
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