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FAQs

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What should I do if I forget my login ID, user name or my password for my SYNC owner account?

If you forget your login ID, user name or your password, we'll help. In most cases, you used your email address to create a SYNC account. Or, you may have used your user name from your Ford, Lincoln or Mercury owner account. If you used your email address to create a SYNC owner account,...
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Are there passwords associated with SYNC?

You won’t need to learn any passwords to use SYNC, but you will need to set up a password to register as a SYNC owner on syncmyride.com. Create a SYNC owner account.
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Help for Create a SYNC Account

Vehicle Information Please review and confirm the current vehicle information we have on file for you. If your VIN is not accurate, please click on "Re-enter your VIN" and enter it again. Log In Information All of this information is required unless indicated...
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How can I register and participate in Owner to Owner?

To register and participate in Owner to Owner, you need to be a registered SYNC owner. Owner to Owner will be available in the coming months. However, there are other registration benefits already available to you, so register now.
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How do I register for Owner to Owner?

To register for Owner to Owner, access your existing SYNC account or create a SYNC account. After entering your account information, you'll be able to create your screen name and edit your Owner to Owner Settings. Log in to or create a SYNC...
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Owner to Owner
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How do I use my SYNC Account page?

Your SYNC Account enables you to add and change vehicle and device information so that applications, updates and step-by-step instructions can be customized to your vehicle and devices. By reporting successful installations, you can keep your version of SYNC up-to-date. Click on the...
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Download SYNC updates
Install SYNC updates
Mobile Phone
Primary phone
Registration
Upgrade SYNC
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I already have an account on another Ford Motor Company website, can I use that account ID on syncmyride.com?

If you have registered on another Ford, Lincoln or Mercury Owner website, you may use the same account ID (email address) and matching password to log in to the syncmyride.com site.
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If a warning indicator light comes on in my vehicle, is a Vehicle Health Report generated automatically?

No. Vehicle Health Reports are never generated automatically. You must still request a Vehicle Health Report in your vehicle even though a warning indicator has come on. For more information, view How to activa...
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Activating
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Run a Report
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What is a guest?

Guests can have limited access to the Owner Resources areas of the website without creating a SYNC Account. Guests may login with a valid VIN. For customized instructions and full access to the Owner Resources sections we encourage guests to register.
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SYNC owners
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Why can’t guests submit or reply to comments in Owner to Owner?

In order to post comments in Owner to Owner you must have a SYNC account and register for Owner to Owner. Log in to or create a SYNC owner account now.
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Owner to Owner
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Why did I have to register my VIN on the website?

Registering your VIN on the syncmyride.com website tells us about your unique vehicle. This helps us provide information specific to your combination of radio unit, steering wheel controls, mobile phones and media player so you can get the most out of your SYNC system. Registering on the site also e...
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Why do I have to be a registered owner to reply to or submit messages in Owner to Owner?

Owner to Owner is the place where owners of SYNC-equipped vehicles can exchange comments, questions, information and ideas about their experiences with SYNC. In order to post comments in Owner to Owner you must have a SYNC account and register for Owner to Owner. ...
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Owner to Owner
Registration
SYNC owners
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