FordLincolnMercury
 
  •  
  • SYNC Owner Center
  • Troubleshooting Tips
  • FAQs
  • SYNC Features By Model Year
  • Shop For SYNC

FAQs

Registration

View more FAQ topics

Select a question below to view the answer


Are there passwords associated with SYNC?

You won’t need to learn any passwords to use SYNC, but you will need to set up a password to register as a SYNC owner on syncmyride.com. Create a SYNC owner account.
Details

Related Topics

Registration
SYNC functions
Syncmyride.com
Back to top

Can I access my Vehicle Health Report from my Ford, Lincoln or Mercury Owner account?

Yes, if you are the registered owner of the vehicle you may access your SYNC Vehicle Health Report in your Ford, Lincoln or Mercury Owner account if your SYNC VHR has been activated.
Details

Related Topics

Ford vehicles
Lincoln vehicles
Mercury vehicles
Registration
Syncmyride.com
Back to top

Can I use my Ford, Lincoln or Mercury Owner website login and password to access my SYNC account at www.syncmyride.com?

Yes, you can use your Ford, Lincoln and Mercury Owner login ID and matching password to access your SYNC account at www.syncmyride.com.
Details

Related Topics

Ford vehicles
Lincoln vehicles
Mercury vehicles
Registration
Syncmyride.com
Back to top

Help for Create a SYNC Account

Vehicle Information Please review and confirm the current vehicle information we have on file for you. If your VIN is not accurate, please click on "Re-enter your VIN" and enter it again. Log In Information All of this information is required unless indicated as option...
Details

Related Topics

Registration
Security
SYNC owners
VIN
Back to top

How can I register and participate in Owner to Owner?

To register and participate in Owner to Owner, you need to be a registered SYNC owner. Owner to Owner will be available in the coming months. However, there are other registration benefits already available to you, so register now.
Details

Related Topics

Registration
SYNC owners
Syncmyride.com
Back to top

How do I register for Owner to Owner?

To register for Owner to Owner, access your existing SYNC account or create a SYNC account. After entering your account information, you'll be able to create your screen name and edit your Owner to Owner Settings. Log in to or create a SYNC...
Details

Related Topics

Owner to Owner
Registration
SYNC owners
Syncmyride.com
Web
Back to top

How do I use my SYNC Account page?

Your SYNC Account enables you to add and change vehicle and device information so that applications, updates and step-by-step instructions can be customized to your vehicle and devices. By reporting successful installations, you can keep your version of SYNC up-to-date. Click on the...
Details

Related Topics

Download SYNC updates
Install SYNC updates
Mobile Phone
Primary phone
Registration
Upgrade SYNC
Vehicles
VIN
Back to top

I already have an account on another Ford Motor Company website, can I use that account ID on syncmyride.com?

If you have registered at another Ford, Lincoln or Mercury Owner website, you may use the same account ID and matching password to log in to syncmyride.com.
Details

Related Topics

Ford vehicles
Internet
Lincoln vehicles
Mercury vehicles
Registration
Syncmyride.com
Web
Back to top

I logged in to my Ford, Lincoln or Mercury Owner account and noticed vehicles that I did not add.

When you are registered for a Ford, Lincoln or Mercury Owner account and purchase a new Ford, Lincoln or Mercury vehicle it is automatically added to your Ford, Lincoln or Mercury Owner account. To delete a vehicle from your account, please use the My Garage section.
Details

Related Topics

Ford vehicles
Lincoln vehicles
Mercury vehicles
Registration
Syncmyride.com
Back to top

If a warning indicator light comes on in my vehicle, is a Vehicle Health Report generated automatically?

No. Vehicle Health Reports are never generated automatically. You must still request a Vehicle Health Report in your vehicle even though a warning indicator has come on. For more information, view How to activa...
Details

Related Topics

Activating
All Related FAQs
Registration
Run a Report
Vehicle Maintenance
Back to top

My preferred dealership changed in my Ford, Lincoln or Mercury Owner account. Why?

Your preferred dealer Information in your SYNC account (www.syncmyride.com) is shared with your Ford, Lincoln and Mercury Owner account (if you use the same login ID and password). If you recently updated your preferred dealership or other preferences in one account, that information will be updated...
Details

Related Topics

Ford vehicles
Lincoln vehicles
Mercury vehicles
Registration
Syncmyride.com
Back to top

What is a guest?

Guests can have limited access to the Owner Resources areas of the website without creating a SYNC Account. Guests may login with a valid VIN. For customized instructions and full access to the Owner Resources sections we encourage guests to register.
Details

Related Topics

Registration
SYNC owners
Syncmyride.com
VIN
Back to top

What should I do if I forget my login ID, user name or my password for my SYNC owner account?

If you forget your login ID, user name or your password, in most cases, you used your email address to create a SYNC account. Or, you may have used your user name from your Ford, Lincoln or Mercury owner account. If you used your email address to create a SYNC account, when you attempt to l...
Details

Related Topics

Registration
Syncmyride.com
Back to top

When I attempted to create a Ford, Lincoln or Mercury Owner account, I received an error message: This user name already exists. But I have never registered for an account before. What should I do?

You may have used your email address to register for a SYNC account at www.syncmyride.com. If you did, rather than creating a new account, please log in using the same account ID (or email address) and matching password.
Details

Related Topics

Ford vehicles
Lincoln vehicles
Mercury vehicles
Registration
Syncmyride.com
Back to top

Why can’t guests submit or reply to comments in Owner to Owner?

In order to post comments in Owner to Owner you must have a SYNC account and register for Owner to Owner. Log in to or create a SYNC owner account now.
Details

Related Topics

Owner to Owner
Registration
SYNC owners
Syncmyride.com
Web
Back to top

Why did I have to register my VIN on the website?

Registering your VIN on the syncmyride.com website tells us about your unique vehicle. This helps us provide information specific to your combination of radio unit, steering wheel controls, mobile phones and media player so you can get the most out of your SYNC system. Registering on the site also e...
Details

Related Topics

Registration
Syncmyride.com
VIN
Back to top

Why do I have to be a registered owner to reply to or submit messages in Owner to Owner?

Owner to Owner is the place where owners of SYNC-equipped vehicles can exchange comments, questions, information and ideas about their experiences with SYNC. In order to post comments in Owner to Owner you must have a SYNC account and register for Owner to Owner. ...
Details

Related Topics

Owner to Owner
Registration
SYNC owners
Syncmyride.com
Web
Back to top