FAQs

Select a question below to view the answer

• How do I activate Vehicle Health Report at syncmyride.com?
• What should I do if I forget my login ID, user name or my password for my SYNC owner account?
• Are there passwords associated with SYNC?
• Are Vehicle Health Reports archived at syncmyride.com?
• Can I download the SYNC Vehicle Health Report service at syncmyride.com?
• Can I print messages in Owner to Owner?
• Can I run a Vehicle Health Report if my mobile phone is not paired and connected with SYNC?
• Can I run a Vehicle Health Report on the same day I create my SYNC owner account and activate the service at syncmyride.com?
• Can I search for comments in Owner to Owner?
• How can I be alerted to new messages in Owner to Owner?
• How can I register and participate in Owner to Owner?
• How do I create a topic in Owner to Owner?
• How do I enable ActiveX in my browser?
• How do I enable JavaScript in my browser?
• How do I receive Vehicle Health Report Report-Ready notifications?
• How do I receive Vehicle Health Report Urgent Diagnostic messages?
• How do I register for Owner to Owner?
• How do I reply to a message in Owner to Owner?
• How do I report a violation in Owner to Owner?
• How do I submit a comment in Owner to Owner?
• How do I use the SYNC Status Checker?
• How do I view and change my SYNC Account information?
• How do I view phones for other vehicles?
• How long does it take for a comment to be posted in Owner to Owner?
• How long does it take for my Vehicle Health Report to show up in my account at syncmyride.com?
• How will the Vehicle Health Report service remind me when to run a Vehicle Health Report once I set up the Auto Report feature?
• I already have an account on another Ford Motor Company website, can I use that account ID on syncmyride.com?
• I replied to an email I received from a Moderator, but I did not receive a reply. Why?
• I tried to report my successful install but syncmyride.com shows the previous version, not the new one. How do I fix this?
• My message was rejected for posting in Owner to Owner, and I don’t know why. Who can I contact?
• Nothing happens when I click on Next. What’s up?
• What do I need to download Sync My iTunes?
• What does off-topic mean?
• What information about my vehicle does the SYNC Vehicle Health Report service collect?
• What is a guest?
• What is an Urgent Diagnostic message?
• What is SYNC’s privacy policy?
• What is the SYNC Status Checker?
• What is the SYNC Vehicle Health Report service?
• What's the benefit of selecting a preferred dealership when I activate Vehicle Health Report at syncmyride.com?
• When I attempted to install a SYNC update, SYNC said, "Application Not Found." What does that mean?
• Where are the Submission Guidelines for Owner to Owner?
• Where can I download the Sync My iTunes software?
• Where can I view my Vehicle Health Report?
• Where's the comment I submitted in Owner to Owner?
• Which browsers are supported by syncmyride.com?
• Who are the Moderators of Owner to Owner?
• Why are there two dates displayed in the Vehicle Health Report; one for vehicle diagnostic information and another for non-diagnostic information?
• Why aren't owners allowed to include their email addresses in messages on Owner to Owner?
• Why can’t guests submit or reply to comments in Owner to Owner?
• Why can't I talk about my Ford Focus in Owner to Owner?
• Why did I have to register my VIN on the website?
• Why do I have to be a registered owner to reply to or submit messages in Owner to Owner?
• Why does Vehicle Health Report need to know my email address?
• Why is Owner to Owner moderated?