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FAQs

File formats

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Are there any specific file formats required for Sync My iTunes?

Sync My iTunes works with all media file formats that are supported by SYNC: MP3, AAC, WMA, WAV, and MPEG audio.
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Sync My iTunes
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Does my Sony device work with SYNC?

Many newer Sony portable devices, including the PSP, support MP3, WAV, WMA and M4A file formats — all of which work with SYNC. This includes the latest series of Network Walkman products such as the NWZ-A818 and NWZ-S615F media players. Prior to August 2007, many Sony devices used the...
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Compatibility
File formats
Media Player
Tested Media Players
USB drive
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I have music files on my laptop. If I hook up my laptop to the USB port, can I play my music through SYNC?

Only media players and USB storage drives can be played through SYNC. The laptop’s data structure is not readily available for SYNC to recognize. For additional information, view Media Players We've Tested So Far.
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File formats
Media Player
SYNC functions
USB
USB port
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SYNC won’t do anything when I plug in my thumb drive. Why?

Ensure that USB is selected as the Source and the appropriate file types (MP3, WAV, AAC and WMA) are available on your thumb drive. Note that password or biometrically protected files are not accessible by SYNC and that SYNC may not be compatible with all USB storage drives.
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File formats
Memory stick
USB
USB drive
USB port
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What is Sync My iTunes?

Sync My iTunes is a Microsoft Windows based downloadable software program that corrects common errors in your iTunes music library, so that your music can be indexed by SYNC.
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File formats
Indexing
Media Player
Sync My iTunes
Tested Mobile Phones
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What media players and music formats does SYNC support?

SYNC works with most popular media players equipped with a USB connection, including iPod*, Zune, Plays for Device players and most USB drives. SYNC also plays audio files on most USB storage drives. Supported audio formats include MP3s, AAC, WMA and WAV. For a frequently updated l...
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File formats
iPod
Media Player
SYNC functions
Sync My iTunes
Tested Media Players
USB
USB drive
USB port
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What playlist formats can be played by SYNC?

USB storage drives (also referred to as pen drives, thumb drives, flash drives and some portable media players) require one of the following playlist formats: WPL, ASX or M3U. Media players considered MTP players, (such as Microsoft Zune, SanDisk Sansa, etc.) require the MTP abstract playli...
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File formats
Media Player
Memory stick
Playlists
Sync My iTunes
USB drive
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Why do I need Sync My iTunes?

In order for music to be played on SYNC, it is necessary for SYNC to retrieve and categorize music according to a song’s attributes, or metadata—information about each song such as Title, Artist, Album, and Genre—which is extracted from your music library. Sometimes this metadata is blank, or contai...
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File formats
Indexing
iPod
Media Player
Playlists
Sync My iTunes
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Why does some of the music on my iPod not play on SYNC?

In order to ensure that all digital media on your iPod can be played, it must be indexed first. The Album, Artist, Genre and Song metadata must be properly populated in iTunes and then synchronized with the player before connecting your iPod to SYNC. If you need assistance on updating your...
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File formats
Indexing
iPod
Media Player
Sync My iTunes
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