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FAQs

Voice prompts

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Are voice commands the only way to operate my mobile phone and portable music player?

No. SYNC also gives you the option to operate your phone and music player via simple controls on the steering wheel and radio unit.
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Hands-free
Make a call
Media Player
Mobile Phone
Radio controls
Steering wheel controls
SYNC controls
Voice commands
Voice prompts
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Definitions and Feature Descriptions

Phone Pairing Pairing is the one-time process that authenticates your mobile phone to SYNC through Bluetooth wireless technology. Once you’ve paired your mobile phone, every time you connect to SYNC, you can control your phone through voice commands and your radio and steering wheel...
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Audio Streaming
Contact list
Hands-free
Mobile phonebook
Radio controls
Steering wheel controls
Voice commands
Voice prompts
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Does SYNC's voice recognition system need to learn my voice?

For most users, SYNC’s intelligent voice-recognition technology needs no "training" to recognize voices, regardless of who is speaking. For additional information, view How to command SYNC with your voice...
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Hands-free
Mobile phone speaking volume
Voice commands
Voice prompts
Voice recognition
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How do I get SYNC to stop speaking to me?

Non-navigation radios Hands-free: To turn off voice prompts, push the VOICE button on your steering wheel. You’ll hear a tone. SYNC will say, "Please say a command." Say, "System prompts off." On your radio: Press the PHONE button until PHO...
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Radio controls
Steering wheel controls
Stop SYNC
SYNC functions
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Voice prompts
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How do I use SYNC's voice activation feature to play digital music?

Hands-free digital music is at the tip of your tongue. Just say what you want and SYNC makes the music. Search, play and shuffle music with simple voice commands. SYNC understands artist names, track names, album names, genres and even the names of your favorite playlists. Want to repeat music, play...
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Hands-free
Voice commands
Voice prompts
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How do I use SYNC's voice-activation feature with my mobile phone?

Staying connected with hands-free mobile calling is easy. Simply say one of several voice commands and you’re connected. For example, if you’re calling your friend Jane, say "Call Jane," "Call Jane at home" or "Call Jane at work" and SYNC does the rest. If J...
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Contact list
Hands-free
Make a call
Mobile Phone
Voice commands
Voice prompts
Voice recognition
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What are the "hands-free" advantages of SYNC?

Voice-activated, hands-free functionality means less distraction while driving. As both your mobile phone and music player are fully integrated, you’re able to concentrate on the road. This is an especially smart solution as more and more states and jurisdictions outlaw driving while talking o...
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Hands-free
Make a call
Voice commands
Voice prompts
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What are the voice commands?

There are many simple voice commands. To view a complete list, view How to use voice commands.
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Mobile phone speaking volume
Radio controls
SYNC controls
SYNC functions
Voice commands
Voice prompts
Voice recognition
Volume
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What is SYNC?

SYNC is an award-winning communications and entertainment system that keeps you connected while you're on the road. With SYNC you can make phone calls and play music, hands-free. SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. If you&#...
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About SYNC
Ford Motor Company
Ford vehicles
Lincoln vehicles
Mercury vehicles
Microsoft
Microsoft Auto
Steering wheel controls
SYNC functions
SYNC technology
SYNC Unit
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What is voice recognition?

Voice recognition (VR) technology interprets spoken commands to execute tasks. SYNC’s VR enables you to use your mobile phone and media player hands-free. View also How to command SYNC with your voice.
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Hands-free
Steering wheel controls
Voice commands
Voice prompts
Voice recognition
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When I say "Play similar" SYNC plays music that is not similar. How do I change that?

It may be that you have a relatively small selection of music from any specific genre. Your indexed database of music may be too small for SYNC to draw any significant comparisons. When that happens, SYNC will make a best guess, but the results may not always be satisfactory for you. An alternate ap...
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Voice commands
Voice prompts
Voice recognition
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