FAQs

You only need to use Sync My iTunes when SYNC communicates that it is not able to index all the music on your media player. If you receive this message when you plug your media player into your vehicle, then you should run the Sync My iTunes software on your iTunes library. After Sync My iTunes make...

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USB storage drives (also referred to as pen drives, thumb drives, flash drives and some portable media players) require one of the following playlist formats: WPL, ASX or M3U. Media players considered MTP players, (such as Microsoft Zune, SanDisk Sansa, etc.) require the MTP abstract playli...

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Indexing is the way SYNC categorizes the music it finds on your media player. By indexing the music, SYNC can play selections by track, artist, album, genre and similar music categories. SYNC automatically indexes your music every time the player is connected to SYNC by the USB port. SYNC will begin...

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In order for music to be played on SYNC, it is necessary for SYNC to retrieve and categorize music according to a song’s attributes, or metadata—information about each song such as Title, Artist, Album, and Genre—which is extracted from your music library. Sometimes this metadata is blank, or contai...

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SYNC recognizes most playlists on your media player. Also view Media Players We've Tested So Far and Ho...

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