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FAQs

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Can I use my Apple iPod Shuffle with SYNC?

The Apple iPod Shuffle may be used in your vehicle, but its more simplified design does not enable it to be used via SYNC’s USB connection. If you want to use SYNC to listen to music from an iPod Shuffle, you will need to connect it to your vehicle’s auxiliary input jack and control it m...
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Auxiliary input jack
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Compatibility
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Media Player
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Can I use my iPod or iPhone’s controls (such as the click wheel) while connected to SYNC’s USB port?

During the time your iPod or iPhone is connected to SYNC’s USB port, you cannot use the controls of the iPod or iPhone to select a new song or playlist. The only way to make a selection is by using a voice command or the radio buttons using SYNC. If you would like to use the controls...
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Auxiliary input jack
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iPod
SYNC controls
USB
USB port
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Can I use one of the older iPods with SYNC, such as the iPod Scroll Wheel, iPod Touch Wheel, iPod Click Wheel, the iPod Mini and the first generation iPod Shuffle?

Many older iPods are compatible with SYNC, however, they may require a special cable. For more information visit Keyspan, the cable manufacturer’s site at: http://www.synccable.net.
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Do I have to pair my iPod or MP3 Player with SYNC?

You don’t have to pair your iPod or MP3 Player to SYNC. You can play music through SYNC by connecting your media player through the USB port. You also can play your media device through SYNC wirelessly by pairing it to SYNC if your music player supports Bluetooth Audio Streaming (A2DP) Profile...
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Do I need a special cable to connect my iPod to SYNC?

Some iPods—including iPod Mini, iPod Click Wheel and iPod with Color Display—require a special cable to connect to SYNC. This cable ensures that all iTunes content and playlists are accessible to SYNC. Please ensure that your media player has the firmware version listed on the c...
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Does my media player have to be plugged into the USB port all the time?

If you are playing music through the USB port, the media player must be plugged into SYNC. However, if your media player supports Bluetooth Audio Streaming (A2DP) profiles, you may be able to play it through the SYNC system wirelessly, without using the USB port, if the device has been paired to SYN...
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Audio Streaming
Auxiliary input jack
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Media Player
USB
USB drive
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How do I know whether or not my iPod or iPhone is connected correctly to SYNC?

For all supported iPod models—except iPhone and iPod Touch—a Ford, Lincoln, or Mercury logo will appear on the iPod screen when your iPod is connected correctly to SYNC. Also, an OK to Disconnect message may appear on the iPod screen. On the iPod Touch, an Accessory Attached mes...
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How do I recharge my media player's battery while in the car?

On most popular media players, the battery will start recharging any time it is connected to the system’s USB port while the vehicle is running. No separate charger is necessary.
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Charging
Charging battery
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Why does SYNC not play the protected media on my iPod?

You may need a special cable in order to play protected content and playlists on your iPod using SYNC. Please locate your media player and correlating firmware version on the chart on the Tested Media Players page and l...
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Auxiliary input jack
Cables
Firmware
Sync My iTunes
Tested Media Players
USB
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