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FAQs

SYNC technology

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Can I download the SYNC Vehicle Health Report service at syncmyride.com?

No. SYNC Vehicle Health Report is pre-installed in select 2009 model vehicles in the United States. However, owners of all SYNC-equipped vehicles (except Mustang) may upgrade their SYNC to include 911 Assist and Vehicle Health Report. For details, view...
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How can I tell if a pre-owned vehicle has SYNC?

If you have the vehicle information number (VIN) of a previously owned vehicle, enter the VIN when you register for a SYNC account. Also view SYNC Features by Model and Year.
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How do I download and install updates and applications on SYNC?

Updating SYNC Keep your SYNC system up to date so you can get the most out of this exciting technology. Just follow this simple, three-step process. Prepare USB Drive Your first task is to locate a portable USB data storage device (we refer to it as a USB drive) on whi...
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How is a Vehicle Health Report generated?

When you run a Vehicle Health Report, SYNC uses your paired and connected mobile phone to send certain diagnostic information from your vehicle to Ford Motor Company. Ford Motor Company uses this and other information to create a personalized, easy-to-understand Vehicle Health Report in you...
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Is the SYNC Vehicle Health Report service available in Mexico?

No. The SYNC Vehicle Health Report service is available only in the United States. Other North American regions are being evaluated for future service availability.
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What file formats will SYNC play?

SYNC will recognize and play MP3, WMA, AAC and WAV files. For additional information, view Media Players We've Tested So Far.
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What is SYNC?

SYNC is an award-winning communications and entertainment system that keeps you connected while you're on the road. With SYNC you can make phone calls and play music, hands-free. SYNC's Vehicle Health Report* service allows you to monitor your vehicle's health. If you&#...
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What is the nature of the Ford/Microsoft relationship?

Ford and Microsoft worked closely together to design and engineer SYNC, which is based on state-of-the art Microsoft Auto software. Ford further developed and customized this technology to deliver in-car solutions that help drivers conveniently and reliably enjoy digital entertainment and communicat...
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What kind of technology does SYNC use?

SYNC uses the Microsoft Auto computing platform and Ford Motor Company proprietary software to create a spectacular speech recognition capability. This system, available exclusively as an option on a range of Ford, Lincoln and Mercury vehicles, is the most sophisticated hands-free interface availabl...
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Will SYNC work in hot or cold conditions?

SYNC has been tested to work in temperatures ranging from -40 degrees Fahrenheit to 167 degrees Fahrenheit. Media and Mobile devices however have their own temperature tolerance range. Please check with your device's manufacturer for approved temperature ranges if you are experiencing limit...
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Will Vehicle Health Report text messages appear on my radio display?

When you set your Vehicle Health Report preferences online, you select how you prefer to be notified about your Vehicle Health Reports; either via email or SMS text message*. Some mobile phones allow SYNC to display received text messages on the vehicle's SYNC screen. If your paire...
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